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Staff Delivery Manager

Remote, US

Bloomerang combines the best tools, resources, and people to provide a world-class experience for tens of thousands of nonprofits, allowing them to raise more money and do more good in the world. Our powerful software and stellar customer service have made us one of the highest rated fundraising/donor CRMs on the market.

In addition to creating thriving nonprofits, we’re also in the business of creating thriving employees. At Bloomerang, you’ll be a part of a mission-driven culture built on the core values of Simplify, Care, and Act. We know the key to our success is our people, and we’re proud to be home to some of the most innovative and skilled employees in the workforce today.

 

The Role

The Staff Delivery Manager leads and empowers the Product & Engineering organization to deliver high-quality projects and products through mentorship, coaching, and the removal of obstacles. They facilitate alignment on objectives, ensure clear communication of progress, and foster collaboration across the organization. By establishing well-defined SDLC processes and a shared understanding of expectations for each role, the Staff Delivery Manager enables the consistent delivery of functional software and the continuous improvement of agile practices across the organization.

 

What You Will Do

  • Lead complex initiatives: Use agile practice to drive complex initiatives, crossing departments, from inception to completion, ensuring seamless coordination between diverse stakeholders.
  • Facilitate decision-making: Collaborate with key decision-makers to eliminate roadblocks and enable the timely delivery of high-quality software within established parameters.
  • Foster cross-functional collaboration: Act as a liaison between stakeholders, promoting transparency, clear communication, and swift resolution of impediments.
  • Proactively address ambiguity: Proactively designs systems to clarify uncertainties, establishes a shared understanding among team members, and coaches teams toward alignment.
  • Oversee SDLC: Manage the design of the software development lifecycle, ensuring adherence to agreed upon best practices.
  • Cultivate agile proficiency: Coaching leadership to empower teams to embrace and refine their agile practices, providing guidance, training, and coaching for continuous improvement.
  • Champion agile principles: Helps business leaders understand how to apply agile principles to empower their teams to solve business problems.
  • Empower agile ceremonies: Understands the principles that ceremonies embody, and has the ability to coach various levels and different departments of the organization.
  • Encourage agile experimentation: Guide the organization through creating a culture of experimentation to continuously improve, employing systems thinking to drive improvement of the whole SDLC.
  • Align priorities: Facilitate a balance between the needs of product, engineering, and quality assurance, fostering a collaborative environment inside and outside of teams.
  • Identify and address skill gaps: Proactively recognize and resolve skill or knowledge deficiencies that hinder the organization's ability to deliver incremental value.
  • Ensure backlog quality: Coaches Product Managers, Designers, and Quality team members to ensure backlog items are well-defined, prioritized, and aligned with organizational goals. Guides organization leaders to develop and maintain a healthy organizational backlog.
  • Enhance team dynamics: Skillfully manage conflicts and foster a positive, collaborative working environment amongst all stakeholders of the SDLC.
  • Monitor team health: Designs solutions to track and monitor both team and SDLC health. Identifies trends and empowers the organization by radiating information out with an eye to resolution.
  • Stay informed: Continuously expand knowledge of agile frameworks and practices, evaluating their potential benefits for the team.
  • Jira Administration: Collaboratively administers the configuration of Jira in a way that keeps simplicity, flexibility and ability to deliver top of mind.
  • Forecast Facilitation: Ensures an organizational understanding of probabilistic forecasting methods. Ensure the Engineering Manager has the necessary forecasting training and tools. Establish a process for regular communication of forecasts from the Engineering Manager to the Product Manager and Delivery Team. Ensure the Product Manager proactively updates stakeholders on any changes or risks, promoting transparency and early mitigation.

 

What You Need to Succeed

  • Experience implementing  agile  solutions at all levels of the SDLC, specifically at the organizational level
  • Understanding of the SDLC and how each stage of it impacts delivery output and quality
  • Proven experience facilitating agile transformations across varied landscapes
  • Ability to coach senior level leaders in agile practice
  • Kanban, SAFe, Scrum certification

 

Nice to Haves But Not Required

  • Software development background
  • QA background
  • Product management background

 

Benefits

Health + Wellness
You’ll have access to generous health, vision, and dental insurance options as well as HealthiestYou, a healthcare service that offers convenient, confidential access to quality doctors 24/7, anytime, anywhere. 


Time Off

You’ll get a competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer Days, 12 paid holidays, as well as paid parental leave.


401k

You’ll receive a 401k match to help invest in your future.

 

Equipment
Everything you need to be successful, shipped right to your door.

 

Compensation

The salary range for this position is: $128,000 - $160,000. You may also be eligible for a discretionary bonus. Actual compensation within the range will be dependent on your skills, experience, qualifications, and location, as well as applicable employment laws.

 

Location

This is a permanent, full-time, fully remote position. Employees living in Indianapolis, IN are welcome to work from our company headquarters. We do not offer Visa sponsorship or relocation assistance at this time. 

 

Accommodations

Applicants who require accommodations may contact careers@bloomerang.com to request an accommodation in completing an application.

 

Bloomerang is an Equal Opportunity Employer. Individuals seeking employment at Bloomerang are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. 

Employment with Bloomerang is contingent upon signing a Proprietary Information and Inventions Agreement, satisfactory completion of our pre-employment background check, and satisfactory proof of legal authorization to work in the United States.  In accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, qualified applicants with arrest or conviction records will be considered for Employment. Any criminal offenses or crimes that are related to material duties of the role will not be considered

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