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Desktop Support Engineer

Indianapolis, IN

At Bloomerang, we believe change happens on purpose. We champion the power and potential of nonprofits, igniting next-level impact with the team and technology built for purpose. Our powerful giving platform and stellar support enable tens of thousands of nonprofits to raise more, recruit more, and retain more, fueling maximum impact and raising the bar on what’s possible for the nonprofit sector. That's why, even as the nonprofit sector sees declines in giving, Bloomerang customers raise more year over year.

We're also in the business of creating thriving employees. Join a mission-driven culture built on our core values of Simplify, Care and Act. We know our people are the key to our success, and we're proud to be home to some of the most innovative and skilled individuals in the workforce today. Come feel invigorated and unstoppable with us!

 

The Role

As a Desktop Support Engineer, you will be streamlining internal processes and providing solutions to more complex technical issues as needed. 

 

What You Will Do

  • Provide timely and effective technical support to end-users via chat, video conference or in-person.
  • Diagnose and resolve hardware and software issues related to desktops, laptops, printers, and other peripherals.
  • Assist users with software installation, configuration, and troubleshooting.
  • Track, secure, and maintain current assets.
  • Prepare workstations for team member use.
  • Secure and ready used workstations for redeployment.
  • Create and maintain knowledge base articles, support articles, and incident reports.
  • Sustain ongoing departmental projects, overseeing the evolution of their processes.
  • Develop and implement projects aimed at achieving specific goals that adapt to the evolving needs of our teams.
  • Identify opportunities to automate repetitive tasks and improve efficiency across support workflows.
  • Partner with System Administration and Security teams on cross-functional projects.

 

What You Need to Succeed

  • The ability to demonstrate a robust technical aptitude with a positive demeanor.
  • Exhibit strong customer service and interpersonal skills.
  • Function as a self-motivated and accountable team player.
  • Possess excellent written and verbal communication skills with a keen eye for grammar.
  • Showcase outstanding organizational skills and meticulous attention to detail.
  • Be proficient in using a helpdesk ticket management system.
  • Enhance our current team by integrating their wealth of prior experience and knowledge.
    Comfortable and adept at utilizing generative AI and other AI-powered applications to streamline tasks and improve output.
  • Enthusiasm for experimenting with and integrating AI capabilities to drive creative solutions and automate routine processes.
  • Willingness to continuously learn and adapt to new AI advancements and integrate them into work processes.

 

Benefits

Health + Wellness
You’ll have access to generous health, vision, and dental insurance options as well as HealthiestYou, a healthcare service that offers convenient, confidential access to quality doctors 24/7, anytime, anywhere. 

Time Off
You'll get a competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer days, 12 paid holidays, as well as paid parental leave. More is more!

401k
You'll receive a 401k match to help invest in your future.

Equipment
Everything you need to be successful, shipped right to your door. You got this. We got you.

Compensation 
The salary range for this position is: $62,500 - $80,000. You may also be eligible for a discretionary bonus. Actual compensation within the range will be dependent on your skills, experience, qualifications, and location, as well as applicable employment laws

Location
This is a permanent, full-time, hybrid position. Our company headquarters are in Indianapolis, IN and this position will require you to go to the office. We do not offer Visa sponsorship or relocation assistance at this time.

Accommodations
Applicants who require accommodations may contact careers@bloomerang.com to request an accommodation in completing an application.

 

Bloomerang is an Equal Opportunity Employer. Individuals seeking employment at Bloomerang are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

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