Manager, Deal Desk- EMEA

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Bloomreach is seeking an experienced Manager, Deal Desk to manage an established regional deal desk team supporting the EMEA region providing day to day management duties, deal desk and deal support and projects.  The position will report to the Global Deal Desk Leader collaborating closely to build best practices around the Deal Desk function in order to scale the business.  You’ll work with a high degree of autonomy, influence and cross functional collaboration across the organization to include Sales and Product and Pricing leadership, Finance, Legal and other key partners.  You will be a change agent champion as we scale our team to support Bloomreach growth trajectory.

What You Will Do

• Day to day management, coaching, and development of the EMEA Deal Desk team focused on corporate values and employee retention.
• Collaborative partner with the US Deal Desk team and sales leadership to continue to evolve the deal desk function as a trusted business partner to the sales team and other internal teams. 
• Escalation point of contact for sales on questions or guidance related to quoting/pricing construct, deal vetting/issue resolution, approval guidelines or process related to pricing or contractual terms. Serves as an escalation point for custom or non-standard deals. 
• Manage review of pricing/terms for all opportunities in the EMEA Region providing initial review and documentation of deal terms to ensure compliance with company pricing constructs, contract terms and authority delegation.
• Assist to interpret and modify contractual language as part of escalating approvals to ensure deals comply with revenue recognition, financial, and operational objectives and policies
• Facilitate approval process based on approval guidelines for non-standard, or complex deal constructs. Review or construct unique business terms for contracting.
• Trusted business advisor for sellers for complex or non-standard deal constructs to craft solutions that align with business rules (e.g., profitability targets, pre-approved fallback T&C’s).
• Manage Deal Desk coverage to maintain and enforce agreed upon deal review and approval SLAs, ability to juggle and prioritize requests in partnership with sales leadership
• Collaborate to standardize deal desk KPIs and continuous improvement
• Gather and provide inputs or field feedback to (e.g, key intel or competitive pricing insights) the pricing strategy team for pricing tools/calculators, reports, metrics.
• Partner with Sales management and Finance to find opportunities to improve deal approval process to increase deal velocity.
• Influence and execute on process/system improvements, sales enablement and special projects

Qualifications:

• Bachelor’s degree in a technical or business-related field
• Minimum 5+ years of related experience in a deal desk, sales operations, pricing, or related analytics role demonstrating a solid understanding of pricing concepts, quote-to-cash operations, analytics, and price and deal optimization in a software or technology company. 
• Prior management experience
• Must have experience working with sales teams and other cross-functional teams working effectively to plan, execute and deliver quality results.
• Ability to break down complex ideas and issues and communicate in simple terms to different levels of the organization.
• Effective ability to establish collaborative rapport with internal customers balanced with confident, persuasive, and effective guidance towards solid business decisions.
• Strong analytical, problem-solving, and logic skills.
• Highly effective at embracing and managing change.
• Agile, self-starter who can work independently and collaboratively.
• Ability to effectively balance multiple tasks and nimbly respond to quick shifting of priorities to support key strategic deals or to support month end or quarter close.
• Excellent written and verbal communication skills, including presenting to C-level executives
• Highly proficient in Excel/Google Sheets for advanced analytics and presentation of insights and recommendations. 
• Knowledgeable use of Salesforce, CPQ, DocuSign CLM, or similar
• Experience with implementations or process improvements for CPQ, approvals workflow, ticketing requests, dashboard reporting or similar

Excited? Join us and transform the future of commerce experiences.

Regional benefits:

• Personal pension contribution by Bloomreach
• MyEva — online financial expert tool at your disposal
• Access to private hospitals with reduced wait times
• Income protection in case of long-term illness or injury

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More things you'll like about Bloomreach:

Culture:

• A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one. 
• We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication. 
• We believe in flexible working hours to accommodate your working style.
• We work virtual-first with several Bloomreach Hubs available across three continents.
• We organize company events to experience the global spirit of the company and get excited about what's ahead.
• We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*.
• The Bloomreach Glassdoor page elaborates on our stellar 4.4/5 rating. The Bloomreach Comparably page Culture score is even higher at 4.9/5

Personal Development:

• We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions.
• Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.*
• Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins.
• Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*

Well-being:

• The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.*
• Subscription to Calm - sleep and meditation app.*
• We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.
• We facilitate sports, yoga, and meditation opportunities for each other.
• Extended parental leave up to 26 calendar weeks for Primary Caregivers.*

Compensation:

• Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.*
• Everyone gets to participate in the company's success through the company performance bonus.*
• We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts.
• We reward & celebrate work anniversaries -- Bloomversaries!*

(*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.)

Excited? Join us and transform the future of commerce experiences!

If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful!

Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees.

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