Senior Technical Writer

Bloomreach helps businesses personalize the customer experience. It leverages the industry's only real-time customer and product data to train advanced AI, which powers personalized marketing, product discovery, content management, and conversational shopping in a single solution. This AI-driven approach empowers over 1,400 global brands, including Bosch, Puma, and Marks & Spencer, to grow their businesses.With Bloomreach, personalization flows seamlessly across the customer experience. At every point in their journey, customers are connected with the content they want to see and the products they want to buy. Businesses break the limits of ordinary experiences — and drive measurable growth along the way.

We’re looking for a Senior Technical Writer to lead developer experience in our Engagement Docs Team - working from anywhere in Slovakia/Czech Republic for a competitive salary reflecting their motivation and skills (starting monthly from EUR 2,000 + other benefits) with offices available in Bratislava and Brno.

Are you up for the challenge?

What challenge awaits you?

The Documentation Team is responsible for organizing and maintaining knowledge about our product. This includes documenting various product features and putting together business use cases, enabling our clients to use our platform solutions independently. Used as a centralized source of truth by our clients, partners, prospects, and consultants, our documentation is essential for supporting our scalability and efficiency.

Led by Jan Gercak (Knowledge Manager) and Christian Baerend (VP of Product Insight and Design), you will drive a key strategic initiative in a complex multinational environment across different departments (Product and Engineering, Support, Client Services and Sales). We are paving Bloomreach's way to IPO and you can help us shape this ambitious vision.

As a Senior Technical Writer, your job will be to:

• Design a smooth developer experience: Understand developer objectives, answer their questions before they arise, and innovate with AI solutions for meaningful outcomes.
• Manage technical knowledge: Centralize knowledge - including feature and developer guides but also SDK and API documentation.
• Collaborate with experts: Cooperate with Product and Engineering, Support, Clients Services, and Sales to improve documentation based on strategic priorities and field feedback.
• Drive communication excellence: implement the highest documentation standards.
• Lead junior members: Mentor and empower junior Docs team members to support overarching Engagement product and company goals.

What else you might like to about this role:

• Learn a lot and quickly! Explore the ins and outs of the Bloomreach product, the e-commerce industry, and MarTech, a fascinating and technically complex field. You will also be exposed to experienced and accomplished leaders and our residential communications coach, Ivo Vecera.
• Managing stakeholders across several teams. The Senior Technical Writer will participate in cross-departmental projects and will need to influence stakeholders to succeed. 
• Consulting-like experience: You will hone your problem-solving and structuring skills regularly and you will have to quickly grasp difficult technical concepts.
• Responsibility for the team: You will share both difficult but also rewarding moments of growth and accomplishment with the team. These are the challenges and joys of leading a team :)
• Active exposure to strategic initiatives such as product development, platform scaling, and partner onboarding.
• Your work will be used directly by our clients, partners and Bloomreachers, ultimately contributing to our clients’ and platform’s success.
• Bloomreach is a community of friendly, welcoming, and motivated people and you can become a part of it.

You have the following experience and qualities: 

• Drive and ambition: You love to tackle new challenges, the bigger the challenge the bigger the motivation to make it happen and learn something new.
• Excellent written command of English: Your English is on a native level and you can clearly communicate the most complex ideas. 
• Clear communication and team player spirit: The ability to communicate concisely and convincingly in a way that demonstrates clarity of underlying thought. Prior experience with cross-functional work in a highly collaborative environment is a plus.
• Technical acumen. You are comfortable testing SDKs, APIs, and integration flows. You are familiar with developer tools such as Github, but also the latest AI innovations such as Replit.
• Documentation and/or copywriting experience is a plus. You have written feature documentation, user guides, and release notes. You are familiar with documentation tools and processes.

More things you'll like about Bloomreach:

Culture:

• A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one. 
• We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication. 
• We believe in flexible working hours to accommodate your working style.
• We work virtual-first with several Bloomreach Hubs available across three continents.
• We organize company events to experience the global spirit of the company and get excited about what's ahead.
• We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*.
• The Bloomreach Glassdoor page elaborates on our stellar 4.4/5 rating. The Bloomreach Comparably page Culture score is even higher at 4.9/5

Personal Development:

• We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions.
• Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.*
• Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins.
• Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*

Well-being:

• The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.*
• Subscription to Calm - sleep and meditation app.*
• We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.
• We facilitate sports, yoga, and meditation opportunities for each other.
• Extended parental leave up to 26 calendar weeks for Primary Caregivers.*

Compensation:

• Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.*
• Everyone gets to participate in the company's success through the company performance bonus.*
• We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts.
• We reward & celebrate work anniversaries -- Bloomversaries!*

(*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.)

Excited? Join us and transform the future of commerce experiences!

If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful!

Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees.

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