Customer Success Analyst

• We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.
• We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey.
• We're designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do.

Become a Customer Success Analyst for Bloomreach! 

Bloomreach is the world’s #1 Commerce Experience Cloud, empowering brands to deliver customer journeys so personalized, they feel like magic. 

What challenge awaits you?

As a Customer Success Analyst in Bloomreach, you will be part of the Customer Success Team and you will be responsible for analyzing customer data, identifying usage trends, creating dashboards and reports, and providing actionable insights to improve customer satisfaction, reduce churn, and support customer growth initiatives. The salary range starts at 2500€ gross per month, along with restricted stock units and other benefits, while offering you the flexibility to work on full-time basis either from one of our Central European offices or remotely from home.

You will work with a wide range of teams - Customer-facing Field teams, Product, Marketing, Engineering & Finance - to name a few.

You should be scrappy, hands-on, and passionate about data and the e-commerce industry in order to provide value for our customers. You will also uncover insights, which you will document and communicate within the organization to help improve our product and business processes.  You will be working with some of the top e-retailers in the world, across a myriad of industries.

Your job will be to:

• Contribute in the development of self-serve reports, Design and generate recurring and ad-hoc reports for various stakeholders.
• Develop and maintain dashboards using BI tools to monitor business and operational metrics 
• Analyze large datasets to identify patterns, trends, and actionable insights.
• Help design and refine scalable processes and tools that enhance customer experience.
• Leverage data to identify industry benchmarks and provide actionable insights to BR customers
• Develop and maintain data quality checks, validation rules, and anomaly detection reports.
• Utilize data to empower Finance and Pricing teams to identify and negotiate through renewals and growth opportunities

You should have the following experience and qualities:

• BA/BS in business, data science, economics, sciences, arts, humanities, or engineering degree, with a quantitative background
• 2 years or more in an analytical/quantitative role or Business Intelligence (BI) role
• Strong analytical and problem-solving skills; proficiency in tools such as Excel, SQL,  Tableau
• Experience with customer success platforms (Salesforce, Gainsight)
• Experience in SaaS or technology environments is preferred
• Ability to work as a team player and also demonstrate ownership in handling projects independently
• Strong project management and organizational skills.
• Excellent skills, both verbal and written, to communicate effectively with stakeholders
• Experience with Tableau, Google Analytics, Coremetrics, and Adobe SiteCatalyst (Omniture) is a strong plus  
• Experience with data modeling and data warehousing concepts
• Exposure to A/B Testing or Multivariate Testing is a plus

More things you'll like about Bloomreach:

Culture:

• A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one. 
• We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication. 
• We believe in flexible working hours to accommodate your working style.
• We work virtual-first with several Bloomreach Hubs available across three continents.
• We organize company events to experience the global spirit of the company and get excited about what's ahead.
• We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*.
• The Bloomreach Glassdoor page elaborates on our stellar 4.4/5 rating. The Bloomreach Comparably page Culture score is even higher at 4.9/5

Personal Development:

• We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions.
• Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.*
• Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins.
• Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*

Well-being:

• The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.*
• Subscription to Calm - sleep and meditation app.*
• We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.
• We facilitate sports, yoga, and meditation opportunities for each other.
• Extended parental leave up to 26 calendar weeks for Primary Caregivers.*

Compensation:

• Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.*
• Everyone gets to participate in the company's success through the company performance bonus.*
• We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts.
• We reward & celebrate work anniversaries -- Bloomversaries!*

(*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.)

Excited? Join us and transform the future of commerce experiences!

If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful!

Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees.

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