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Sr. UX Researcher (2-month contract)

Los Angeles, CA

Our mission is to create human-centered services. We’re a coalition of digital gov alums who partner with governments and like-minded organizations to design and build digital services that improve people’s lives. We help our partners build internal, sustainable capacity to transform how they do business.   

We are collaborating with the State of California to help them understand and address the needs of individuals impacted by the recent Los Angeles fires. We're seeking an experienced UX Researcher skilled in planning and conducting trauma-sensitive field research to join our team on the ground. This role involves attending community meetings and conducting in-person interviews with survivors. Candidates must be based in or around Los Angeles and be willing to travel regularly to Altadena.

In this role, you will: 

  • Conduct user research in a variety of situations and across different communities to provide insights for process, tech and policy interventions
  • Jump into a project that is in flight
  • Navigate complex situations with empathy and kindness
  • Collaborate and participate with other researchers on a cross-functional team
  • Plan and facilitate workshops with clients and community members
  • Produce research plans, moderator guides, usability testing scripts, journey maps, service blueprints, and other documentation to collect and convey research findings
  • Recruit research participants
  • Synthesize findings and formulate insights
  • Engage directly with clients and present your own work clearly and confidently
    Think on your feet: problem solving everything from the upstream and down steam effects of services improvements, to explaining the value of user centered design
  • Support the successful completion of projects in accordance with their scope of work, timelines, and budgets

What we're looking for:

  • At least 5 years of experience doing user research
  • Experience navigating complex systems or working on public service delivery
  • Ability to communicate clearly and increase transparency, with a strong competency in situational awareness and conflict resolution
  • Strong analytical and writing skills; ability to turn insights into recommendations
  • An adaptive, proactive, tenacious, and positive mindset
  • Experience working in an agile, iterative way
  • Empathetic, collaborative, and able to adapt in the face of constraints
  • Knowledge of trauma-informed research practices
  • Experience working on government services and/or with vulnerable communities

Nice to haves:

  • Familiarity with the geography and communities in Los Angeles
  • Familiarity with government procurement processes
  • Bilingual, Spanish speaker

Eligibility:

  • You must be eligible to work in the U.S.
  • You must live in greater Los Angeles
  • Unfortunately, we are unable to sponsor work visas at this time. 

Hourly rate: $134/hr

More about our team, and commitment to building a diverse workforce

We envision a world that is made more equitable through better digital public services. Our commitment to diversity, equity, and inclusion (DEI) is woven into everything we do, from our company’s strategy to the makeup of our team, to the work we take on. As a public interest technology company, we see diversity and equity-building as integral to both our mission and our research practices.

We are committed to disrupting power dynamics and equity barriers in our work. We recruit employees and partners who reflect the demographics of targeted end users, and we analyze, test, and iterate to make sure everyone can easily access and use the digital tools we build. As a public benefit company, we are compelled to generate social and public good, and to operate in a responsible and sustainable manner.

We look forward to hearing from you! 

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