Care Coordinator

About Bluebird Kids Health 

Bluebird Kids Health is a dynamic organization that provides underserved communities with new access to value-based pediatric primary care. We are on a mission to provide exceptional care, so every child can thrive. We offer comprehensive, evidence-based primary and urgent care services to children and their families, with support around-the-clock. Our care model includes robust care coordination, chronic disease management, and other population health supports. Our success is measured by exceptional health outcomes, lower medical costs, an outstanding child and family experience, and a rewarding environment for our clinicians and team. 

Position Description 

Bluebird Kids Health is seeking a dynamic Care Coordinator for our CARES Center (Center for Access to Resources, Education, and Support). The ideal candidate is a self-starter with strong interpersonal skills, experience in a medical receptionist role, and a proven ability to deliver results in a fast-paced, growth-oriented environment. 

What You’ll Do  

• Manage provider’s Clinical Inbox, including but not limited to Clinical Documents, Admin/Phone messages and Unknown Documents. 

• Answer live calls on the referral line and respond to voicemail messages in a timely manner. Schedule follow up ADD/ADHD, Behavioral Consults, and Well Child Check-ups as needed. Manage all requests for mental health services and referrals. Manage requests for prescription refills. Verify patient demographics during every patient interaction/communication. 

• Provide clear, thorough and accurate documentation of all interactions with patients and other individuals on behalf of patients in the patient’s EMR. 

• Follow organizational guidelines regarding the use of EMR in compliance with HIPAA and patient confidentiality standards. 

• Coordinate referrals for patients going outside the medical home for care, including STAT specialist appointments and procedures such as MRI, CT, U/S, and X-rays. Process necessary authorizations and follow up appointments. 

• Manage coordination of chronic patients. 

• Provide 504 letters as needed. 

• Assist with scanning documents to patients’ charts. 

• Maintain supply of specialists’ business cards for distribution to patients. 

• Monitor appointment ticklers to proactively schedule appointments. 

• Assist patients requiring Mental Health services. 

• Perform other duties as assigned. 

What You’ll Need  

• 2- 4 years in a comparable role, or pediatric front office/medical administrative role.  

• Experience in healthcare, social services, or childhood education, and familiarity with services available in South Florida 

• Strong communication and interpersonal skills  

• Ability to build rapport with community partners in the medical neighborhood 

• Ability to work independently with a strong sense of focus.

• Strong attention to detail 

• Excellent organizational and time management skills to handle multiple tasks and projects effectively 

• A self-motivated, adaptable, and proactive attitude suitable for a high-growth environment 

• Knowlege of basic medical terminology 

• Basic computer operations and EMR

• Knowlege of referral and coordination practices. 

What We Offer

1. The opportunity to support best-in-class community outreach activities within a mission-driven pediatric care delivery organization. 
2. A competitive compensation package with performance incentives and, for some roles, equity participation.
3. A collaborative and dynamic workplace with significant professional growth opportunities.
4. A diverse and inclusive company culture that values every team member's contribution to our mission.
5. Competitive medical, vision, and dental insurance products.
6. Other programs include employee assistance, caregiver support, commuter benefits, flexible spending accounts, health savings accounts, short- and long-term disability benefits, and other exclusive employee benefits.
7. Generous paid time off. 

Bluebird Kids Health is an Equal Employment Opportunity Employer. We embrace the richness of diversity and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We recognize that traditional job requirements can sometimes inadvertently exclude talented individuals from underrepresented backgrounds or those who have taken nontraditional paths to acquire their skills. Therefore, even if you do not meet every listed requirement or have gained your qualifications in unconventional ways, we wholeheartedly encourage you to apply. We value passion, potential, and the drive to learn just as highly as formal qualifications, and we are committed to building an inclusive workplace where everyone’s contributions are valued.