Clinical Receptionist
About Bluebird Kids Health
Bluebird Kids Health is a dynamic organization that provides underserved communities with new access to value-based pediatric primary care. We are on a mission to provide exceptional care, so every child can thrive. We offer comprehensive, evidence-based primary and urgent care services to children and their families, with around-the-clock support. Our care model includes robust care coordination, chronic disease management, and other population health supports. Our success is measured by exceptional health outcomes, lower medical costs, an outstanding child and family experience, and a rewarding environment for our clinicians and staff.
Position Overview
We are seeking a skilled and compassionate Clinical Receptionist with a patient and family-first mindset. This hybrid role supports both clinical (medical assistant) and administrative (reception) functions, ensuring smooth operations and a welcoming experience for children and their families. The ideal candidate will be adaptable, detail-oriented, and passionate about pediatric care.
Key Responsibilities
Clinical Support
- Escort patients to exam rooms and prepare them for examinations.
- Take and record vital signs (blood pressure, temperature, pulse).
- Assist providers during medical procedures and examinations.
- Administer medications and injections as directed.
- Process lab specimens and prepare them for testing.
- Prepare exam rooms and medical equipment for patient use.
- Follow infection control protocols and dispose of biohazardous materials safely.
Reception and Administrative Duties
- Greet patients and visitors warmly; answer phone calls and schedule appointments.
- Check patients in/out and manage patient flow.
- Maintain and update patient tracking in EMR.
- Verify and scan insurance cards and IDs; ensure demographic accuracy.
- Promote and assist with patient portal usage.
- Reconcile and monitor completion of patient forms.
- Complete insurance verification prior to visits and collect co-pays and balances.
- Monitor appointment ticklers and reschedule as needed.
- Maintain a clean and sanitized reception area.
- Supports growth initiatives by engaging visitors, clients, and community members in a way that strengthens word-of-mouth referrals and brand reputation.
- Assists with community outreach and engagement activities, helping to build relationships that expand awareness and trust in the organization.
Patient Education & Support
- Provide families with information about medical conditions, treatments, and medications.
- Educate on preventive healthcare and lifestyle modifications.
- Ensure understanding of treatment plans and follow-up care.
Qualifications
Education
- High school diploma or equivalent.
- Completion of a Medical Assistant program (preferred).
Certifications
- Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) (preferred).
- Current CPR certification (preferred)
Experience
- Minimum three years in a medical assistant or patient-facing role.
- Pediatric experience and vaccine administration highly preferred.
- Front office pediatric experience preferred.
Skills & Abilities
- Knowledge of clinical processes, medical terminology, and EMR systems.
- Bilingual in Spanish or Creole preferred
- Excellent communication, customer service, and phone etiquette.
- Strong attention to detail, multitasking, and organizational skills.
- Ability to work independently and collaboratively.
- Familiarity with HIPAA and healthcare regulations.
Physical Requirements
- Prolonged periods of sitting, walking, standing, bending, twisting, and reaching.
- Occasional lifting/carrying/moving up to 50 lbs.
Work Environment
- Combination of medical office and exam rooms.
- Frequent exposure to communicable diseases (including COVID-19), biohazards, and clinical conditions.
Bluebird Kids Health is an Equal Employment Opportunity Employer. We embrace the richness of diversity and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We recognize that traditional job requirements can sometimes inadvertently exclude talented individuals from underrepresented backgrounds or those who have taken non-traditional paths to acquire their skills. Therefore, even if you do not meet every listed requirement or have gained your qualifications in unconventional ways, we wholeheartedly encourage you to apply. We value passion, potential, and the drive to learn just as highly as formal qualifications, and we are committed to building an inclusive workplace where everyone’s contributions are valued.
What We Offer
- The opportunity to lead best-in-class launch operations and growth activities within a mission-driven pediatric care delivery organization.
- A competitive compensation package with performance incentives and, for some roles, equity participation.
- A collaborative and dynamic workplace with significant professional growth opportunities.
- A diverse and inclusive company culture that values every team member's contribution to our mission.
- Competitive medical, vision, and dental insurance products.
- Other programs including employee assistance, caregiver support, commuter benefits, flexible spending accounts, health savings accounts, short- and long-term disability benefits, and other exclusive employee benefits).
- Generous paid time off.
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