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Associate Customer Support Engineer

Netherlands / UK/ Ireland (Remote)

Full-time, Netherlands or UK or Ireland (Remote)

Hurry up! We’ve got a dream to build!

BlueConic is an international, high-growth SaaS company in the martech space. Built and supported by teams across Europe and around the globe, our industry-first customer data operating system empowers marketing and growth doers with an unmatched range of capabilities to access relevant customer data, create resonant customer experiences, and drive maximum returns for their business.

We are in search of an individual with grit and relentless curiosity. You will be joining our rapidly expanding Support function as an Associate Customer Support Engineer for BlueConic, responding to tickets, troubleshooting for customers, and ensuring we meet our SLAs. As the first line of support for our customers, you'll help to ensure their successful use of BlueConic. Plus, you'll leverage your dynamic mix of communication skills, problem-solving ability, and technical expertise to provide an efficient, effective, and seamless resolution to customer issues.

In this role you will:

  • Gain expertise in the BlueConic platform by analyzing, troubleshooting, and addressing problems submitted by customers through BlueConic’s ticketing system.
  • Collaborate with Customer Success Managers to gain the insight and context needed to resolve customer issues.
  • Provide first-tier support by owning the intake, processing, resolution, and escalation of tickets.
  • Utilize BlueConic's ticketing system to record a complete record of troubleshooting using internal notes and detailed instructions to the customer.
  • Stay current on all product releases and features to educate customers and overcome technical challenges.
  • Assist with the research, planning, and implementation of processes, workflows, and tools as defined by Support leadership.
  • Display intentional and cultivated engagement in meetings by asking questions and providing insight.

You have:

  • At least 2+ years working in a similar technical support role.
  • Experience working with customer data platforms, digital analytics, personalization, content management systems (CMSs), tag managers, data management platforms (DMPs), and/or web-based data and marketing technologies preferred.
  • Prior frontend development experience (including HTML, CSS, and JavaScript), with the ability to identify and resolve connection and coding errors.
  • Outstanding written and verbal communication skills.
  • Exceptional organizational skills, with the ability to prioritize multiple tasks/projects and adapt to changing needs, while maintaining meticulous attention to detail.
  • Strong eagerness to learn, ask questions, and contribute to the growth of a dynamic team.

You will stand out, if you:

  • Understand how APIs can be used to send and retrieve information.
  • Have worked in the martech space and/or with enterprise software.
  • Have a wide variety of technical experience across multiple disciplines.
  • Have worked in a company with operations around the world.

Reasons to join us:

  • Help build & support the best martech product ever, period.
  • Take advantage of great opportunities for career advancement.
  • Empower big name brands to achieve their marketing goals.
  • Be a part of a growing, remote-first team with employees based in the Netherlands, the United States, the United Kingdom, Canada, and beyond.
  • Thrive in a multi-cultural environment with a values-driven work culture that has been thoughtfully crafted to enable growth and foster inclusion from the very beginning.

About BlueConic:

BlueConic is the operating system that puts data into action for marketing and growth doers. Our vision is one where marketers achieve their long-held, rarely realized ambitions of blending creativity with data, and performance with agility. With BlueConic, this ambition becomes a reality, transforming the relationship between brands and consumers. More than 500 businesses worldwide rely on BlueConic to unlock their full customer data potential, including Forbes, Heineken, Mattel, Michelin, Telia Company, and VF Corp.

As a group, we are driven by “building the dream” - the collective passion, ethic, vision, and set of values channeled by a group to achieve a common goal of being extraordinary. Our goal is for BlueConic to be a fun, productive, welcoming, and safe space where BlueCrew members of all races and ethnicities, gender identities, gender expressions, sexual orientations, physical abilities, neurodivergences, physical appearances, socioeconomic backgrounds, life experiences, nationalities, ages, religions, and beliefs are empowered to be able to make an outsized impact every day – for customers, for partners, for employees.

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Point of Data Transfer *

When you apply to a job on this site, the personal data contained in your application will be collected by BlueConic, Inc, (“Controller”), which is located at Wijchenseweg 101, 6538 SW Nijmegen, Netherlands and can be contacted by emailing recruiting@blueconic.com. Controller’s data protection officer is Timo van Noppen, who can also be contacted at privacy@blueconic.com. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.

 

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer was subject to appropriate additional safeguards under the standard contractual clauses. You can obtain a copy of the standard contractual clauses by contacting us at privacy@blueconic.com.

 

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment.  Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.

Voluntary Demographics

Our goal is for BlueConic to be a fun, productive, welcoming, and safe space where BlueCrew members of all races, gender identities, gender expressions, sexual orientations, physical abilities, physical appearances, socioeconomic backgrounds, life experiences, nationalities, ages, religions, and beliefs are empowered to be able to make an outsized impact every day. We are an equal opportunity employer, committed to inclusive hiring practices.

Below is a set of voluntary demographic questions. If you choose to fill them out, the responses will be used (in aggregate only) to help us to measure the effectiveness of our efforts and identify areas for improvement in our process. Your responses, or your choice to not answer, will not be associated with your specific application and will not in any way be used in the hiring decision.

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