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IT Engineer

Mexico City

Full-time, Hybrid, Mexico City

At BlueConic, we’re reinventing how businesses grow by transforming customer data into real-time intelligence and action. As the creators of the industry's first Customer Growth Engine
(CGE), we help brands move beyond traditional CDPs to a smarter, faster model for growth—powered by AI, built for privacy, and designed to create meaningful value across the
customer lifecycle.

Join us in shaping the future of customer engagement—where businesses don’t just collect data, but turn it into their next competitive advantage.

We are an AI-First company seeking a forward-thinking IT Engineer to lead IT operations with an automation-first mindset. This role blends traditional IT responsibilities—managing systems, SaaS, and security—with next-generation AI agents and agentic workflows that transform how IT supports and scales across the business. The ideal candidate is a seasoned IT professional with strong macOS and SaaS expertise who is passionate about leveraging AI and automation to eliminate repetitive work, improve user experiences, and deliver scalable IT solutions.


In this role you will:
 
● End-User Support & Help Desk 
  • Serve as an escalation point for IT help desk tickets using Jira Service Desk.
  • Troubleshoot and resolve macOS hardware, software, and connectivity issues.
  • Implement AI-driven ticket triage and resolution agents to increase efficiency.

● Systems & SaaS Administration

  • Administer Google Workspace accounts, groups, permissions, and security policies.
  • Manage OneLogin SSO and identity lifecycle.
  • Own SaaS management through Torii, including vendor integrations, license optimization, and cost tracking.
  • Lead employee onboarding and offboarding, streamlining provisioning and deprovisioning with AI automation.
  • Manage the macOS fleet through Kandji (preferred) or similar MDM platforms.

● AI, Automation & Innovation

  • Design and deploy AI Agents to automate IT operations and improve support workflows.
  • Build agentic AI processes for SaaS lifecycle management, reporting, and knowledge base updates.
  • Use scripting (Python, PowerShell, Google Apps Script) alongside AI platforms to eliminate manual tasks.
  • Continuously evaluate and integrate emerging AI tools into IT operations● Security & Compliance
  • Apply AI-enhanced monitoring to identify and remediate vulnerabilities.
  • Enforce security best practices across endpoints, SaaS, and identity systems.
  • Maintain audit-ready documentation and support compliance initiatives.
● Documentation & Knowledge Management
  • Create and maintain IT policies, runbooks, and AI workflow playbooks.
  • Maintain an internal knowledge base with AI-assisted updates. Document repeatable tasks for consistency and cross-team training.
  • Projects & Vendor Coordination
  • Lead or support IT and AI projects such as tool rollouts and integrations.
  • Collaborate with vendors to optimize IT and AI-driven services.
  • Provide technical input for IT procurement and solution evaluations.

You have:

  • 4+ years of IT administration, SaaS operations, or IT systems support experience.
  • Expertise with macOS administration in enterprise environments.
  • MDM platforms (Kandji strongly preferred; Jamf, Mosyle, or equivalent also considered).
  • Google Workspace, OneLogin, Torii, Jira Service Desk.
  • Hands-on experience with AI tools, AI agents, or automation platforms is a must.
  • Strong scripting skills (Python, PowerShell, Google Apps Script, etc.).
  • Solid understanding of IT security principles and SaaS lifecycle management.
  • Excellent documentation, communication, and organizational skills.
  • Ability to balance daily support with strategic AI-first process improvements.
About BlueConic:
BlueConic is the leading Customer Growth Engine, helping brands unlock the full value of their customer data. By combining AI-powered intelligence with real-time activation, BlueConic enables businesses to drive growth, increase retention, and optimize revenue. More than 500 brands including ASICS, Forbes, Heineken, L’Oréal, Mattel, Michelin, Telia Company, and Unilever use BlueConic to create meaningful relationships and drive long-term business impact.





 

 

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When you apply to a job on this site, the personal data contained in your application will be collected by BlueConic, Inc, (“Controller”), which is located at Wijchenseweg 101, 6538 SW Nijmegen, Netherlands and can be contacted by emailing recruiting@blueconic.com. Controller’s data protection officer is Timo van Noppen, who can also be contacted at privacy@blueconic.com. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.

 

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Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment.  Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.

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Our goal is for BlueConic to be a fun, productive, welcoming, and safe space where BlueCrew members of all races, gender identities, gender expressions, sexual orientations, physical abilities, physical appearances, socioeconomic backgrounds, life experiences, nationalities, ages, religions, and beliefs are empowered to be able to make an outsized impact every day. We are an equal opportunity employer, committed to inclusive hiring practices.

Below is a set of voluntary demographic questions. If you choose to fill them out, the responses will be used (in aggregate only) to help us to measure the effectiveness of our efforts and identify areas for improvement in our process. Your responses, or your choice to not answer, will not be associated with your specific application and will not in any way be used in the hiring decision.

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