Operations Lead

At Blueground, our vision is to make people feel at home wherever they choose to live. For us, that means ensuring our guests have the peace of mind, flexibility & confidence they need to explore life’s latest adventure.

We’ve grown a lot since our founding in 2013, having raised more than $300m+ in funding, to date -- and that’s just the beginning. We’re now hosting guests in more than 18,000 homes in 45+ cities around the world (and growing!), with an aim to hit 100,000+ homes in 100 cities by 2027.

Our vision comes to life through our ways of working. For our 1,000 member team located across 17 countries, we’ve created a culture of collaboration, inclusiveness, and opportunity.

• Putting Guests First drives every decision we make, inspiring us to create truly exceptional experiences.
• Speed keeps us agile and forward-thinking, always innovating to stay ahead.
• Keeping it Honest builds trust through transparency and open communication at every level.
• Embracing Change empowers us to adapt swiftly and thrive in the face of new challenges.
• Diving In reflects our ownership mindset, ensuring excellence, dedication, and impactful results in all we do.

We are looking for an Operations Lead to join our fast-growing New York City team. The ideal candidate should be a stickler for detail, proactive, skilled in general maintenance tasks, and thoughtful as to ensure that the property is continuously in pristine condition for our guests. The role is primarily responsible for assisting our Operations Team in preparing new units, ensuring that existing units are perfect for our guests, and handling any issues or emergencies that arise. These issues include but are not limited to handling guest lockouts, furniture replacement, as well as keeping Operations Managers informed of potential repairs and actions being taken.

What you’ll focus on:

• Coordinate with Operations Managers to ensure all properties are fully equipped and ready for guest move-ins.
• Serve as Blueground’s operational front-line, ensuring new properties meet our standards and handling maintenance, repairs, and technology issues such as furniture assembly and WiFi troubleshooting.
• Conduct pre-check-in and post-check-out inspections using a mobile checklist to ensure each apartment adheres to both business and guest quality standards.
• Supervise and oversee the housekeeping team to expertly manage the complete apartment turnover process at Blueground properties. This involves coordinating with the building's maintenance staff, performing immediate repairs, swapping apartment equipment, restocking supplies, removing trash, and evaluating linens.
• Perform housekeeping duties to ensure the apartments are fully prepared in a single visit to welcome our guests.
• Experience in developing and implementing procedures 
• Oversee and ensure the high standards of cleanliness and presentation of apartments. Conduct regular cleaning evaluations and provide feedback to the team members on the spot regarding the overall performance of the housekeeping teams.
• Maintain and drive Blueground’s corporate vans, ensuring they are in pristine condition and well-stocked by managing the inventory.
• Carry out Blueground home walkthroughs to ensure all quality assurance criteria are met, including interior/furnishing specifications and overall design and aesthetics
• Participate in ad hoc operational projects, such as managing key inventory, organizing local storage, and filming check-in videos.
• Gather and upload property-related information onto Blueground’s internal platform, to be utilized as instructions for guests.
• Demonstrate operational efficiency in the field by serving as the main point of contact between our Operations Leaders and the Customer Experience team. 
• Balance operational workflows with independent on-the-go tasks and critical time-sensitive needs 

What we’re looking for:

• 2-3 years supervisor or managerial experience, leading field or housekeeping teams will be considered a plus.
• Problem solver, with the ability to work in a fast-paced and "get the job done" culture
• Ability to perform basic handyman tasks and manage minor household repairs.
• Strong organizational skills with attention to detail and time management skills.
• Capability to routinely lift items weighing over 30 lbs. for 8 hours
• Enthusiasm for driving operational excellence and efficiency.
• Ability to change abruptly based on daily needs and changes to schedule 
• Confident user of technology (email, slack, G Suite)
• A positive, driven, and friendly personality, ready to contribute to a team-oriented environment.

Additional Requirements:

• Availability to work weekends and holidays
• Valid driver’s license 
• Ability to drive a company van-sized vehicle 
• Access to a reliable vehicle (DC/SEA/LA/SF/SAN) with mileage reimbursement

Your Benefits:

• Competitive salary and annual performance bonus ($62,000-$67,000 - up to 15% performance bonus)
• Blueground Stock Option Plan
• Laptop stipend & monthly mobile plan reimbursement
• Flexible PTO
• Competitive Health insurance (Medical, Dental and Vision), along with complimentary access to wellness perks like Health Advocate, One Medical, Teladoc Virtual Health & mental health therapy through Talkspace
• 401k retirement plan
• Paid maternity/parental leave benefits for new parents
• Complimentary accommodation in Blueground locations. Think summer in Greece and winter in Dubai!

Join us at Blueground to be a pivotal part of our mission to provide outstanding living experiences!

#LI-Onsite

At Blueground we are proud to have Diversity and Inclusion at the centre of everything we do. We are committed to Equal Employment Opportunity regardless of race, colour, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity or religion.

For more information on Blueground, visit us at www.theblueground.com. To keep up with Blueground news, follow us on LinkedIn, Instagram and Tik Tok!