Guest Operations Specialist/Technician (Basel)

At Blueground, our vision is to make people feel at home wherever they choose to live. For us, that means ensuring our guests have the peace of mind, flexibility & confidence they need to explore life’s latest adventure.

We’ve grown a lot since our founding in 2013, having raised more than $258m+ in funding, to date -- and that’s just the beginning. We’re now hosting guests in more than 15,000 homes in 32 cities around the world (and growing!), with an aim to hit 100,000 homes in 100 cities by 2025.

Our vision comes to life through our ways of working. For our 1,000+ member team located across 17 countries, we’ve created a culture of collaboration, inclusiveness, and opportunity.

We believe our people should have the power to choose their preferred way to work. Depending on the role’s requirements, team members can choose to work full time in one of our offices, work fully remote, or choose a hybrid model between the two.

We are driven by our core values. To our team, Time is our most important resource. Excellence isn’t simply a standard, but an exciting way to look at life. We Care deeply about our guests and colleagues. Our relationships are built around Transparency, which builds trust and improves communication.

We are looking for a Guest Operations Specialist to join our fast growing Basel team. The ideal candidate should be a stickler for detail, proactive, skilled in general maintenance tasks and thoughtful as to ensure that the property is continuously in pristine condition for our guests. The role is primarily responsible for assisting our Operations Team in preparing new units, ensuring that existing units are perfect for our guests, and handling any issues or emergencies that arise. These issues include but are not limited to handling guest lockouts, emergency relocations, as well as keeping Operations Managers informed of potential repairs and actions being taken.

What you’ll focus on:

• Work with our Operations Manager to ensure our properties are fully-equipped and move-in ready for our guests.
• "Be Blueground's "boots on the ground" to help resolve issues impacting our guests such as handling guest concerns, requests, maintenance matters/repairs and technology issues (e.g., conducting general maintenance, supervising handyman/locksmith/plumber, managing deliveries, handling building maintenance/follow-up, resolving WIFI/TV issues, etc.)
• Perform unit check-in & check-outs before and after every guest stay to ensure each apartment meets business + guest quality standards
• Carry out Blueground homes walkthroughs to ensure all quality assurance criteria are met when it comes to post maintenance/service requests, interiors/furnishing specifications, and overall design and aesthetics
• Showcase your knack for custom-centricity by being the main point of contact between our guests and the Customer Experience team
• Balance workflow processes with independent on-the-go work most of the time, and office-based tasks (e.g., email, slack, G-suite) the rest of the time

What we are looking for:

• Problem solver, with ability to work in a fast-paced and "get the job done" culture
• Client-focused communicator with proven technical expertise, flexible schedule, and readiness for emergencies
• Adaptability to a fast-paced "get the job done" culture, handling small maintenance tasks for exceptional guest experiences
• Hands-on approach, ensuring excellence in prestigious Basel buildings through meticulous inspections and accurate reports
• Enthusiasm to own a part in driving operational excellence
• Hospitality experience will be an asset
• Detail-oriented and confident user of technology (email, slack, G suite)
• Customer-first mindset with a sense of urgency
• Fluency in English
• Driver’s licence
• Comfortable working in a fast-paced environment

Your benefits:

• Competitive salary
• Blueground Stock Option Plan
• Flexible paid time off
• Dynamic working environment with talented people
• Flexible work environment through our Blueground Nomads employee mobility program
• Complimentary accommodation in Blueground locations. Think summer in LA and winter in Dubai!

#LI-Onsite

At Blueground we are proud to have Diversity and Inclusion at the centre of everything we do. We are committed to Equal Employment Opportunity regardless of race, colour, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity or religion.

For more information on Blueground, visit us at www.theblueground.com. To keep up with Blueground news, follow us on LinkedIn, Instagram and Tik Tok!