Junior Guest Operations Specialist (6-month contract)

At Blueground, our vision is to make people feel at home wherever they choose to live. For us, that means ensuring our guests have the peace of mind, flexibility & confidence they need to explore life’s latest adventure.

We’ve grown a lot since our founding in 2013, having raised more than $258m+ in funding, to date -- and that’s just the beginning. We’re now hosting guests in more than 15,000 homes in 32 cities around the world (and growing!), with an aim to hit 100,000 homes in 100 cities by 2025.

Our vision comes to life through our ways of working. For our 1,000+ member team located across 17 countries, we’ve created a culture of collaboration, inclusiveness, and opportunity.

We believe our people should have the power to choose their preferred way to work. Depending on the role’s requirements, team members can choose to work full time in one of our offices, work fully remote, or choose a hybrid model between the two.

We are driven by our core values. To our team, Time is our most important resource. Excellence isn’t simply a standard, but an exciting way to look at life. We Care deeply about our guests and colleagues. Our relationships are built around Transparency, which builds trust and improves communication.

• Assist our Operation Team in the set-up of the apartments
• Prepare floor plans and support furnishing design as a liaison between operations and product teams, and external logistics providers
• Enter all the relevant data into the Blueground system and inform the related departments and people about the status
• Perform apartment viewings for potential guests as well as apartments that we potentially onboard to our Blueground portfolio
• Be a point of contact between our guests and the Customer Experience team
• Coordinate with relevant stakeholders to work along with the Operations team in resolving property management-related issues
• Complete small maintenance tasks when needed to ensure a positive guest experience
• Supervise handymen while working on resolving an emergency in our apartments (locksmith, plumber, etc.)

• A ‘doer’ mentality, willingness to spend time on the ground between our apartments in the most prestigious neighborhoods of Lisbon
• Fluency in both Portuguese & English
• Good in oral and written communication
• Problem solver, with a good eye for detail and a can-do attitude suitable in a fast-growth, startup environment
• Flexible with working hours
• A positive, confident, upbeat and friendly personality

• Competitive salary
• Flexible paid time off
• Dynamic working environment with talented people 

#LI-onsite

At Blueground we are proud to have Diversity and Inclusion at the centre of everything we do. We are committed to Equal Employment Opportunity regardless of race, colour, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity or religion.

For more information on Blueground, visit us at www.theblueground.com. To keep up with Blueground news, follow us on LinkedIn, Instagram and Tik Tok!