Senior Guest Operations Specialist (Mon-Fri)

At Blueground, our vision is to make people feel at home wherever they choose to live. For us, that means ensuring our guests have the peace of mind, flexibility & confidence they need to explore life’s latest adventure.

We’ve grown a lot since our founding in 2013, having raised more than $258m+ in funding, to date -- and that’s just the beginning. We’re now hosting guests in more than 15,000 homes in 32 cities around the world (and growing!), with an aim to hit 100,000 homes in 100 cities by 2025.

Our vision comes to life through our ways of working. For our 1,000+ member team located across 17 countries, we’ve created a culture of collaboration, inclusiveness, and opportunity.

We believe our people should have the power to choose their preferred way to work. Depending on the role’s requirements, team members can choose to work full time in one of our offices, work fully remote, or choose a hybrid model between the two.

We are driven by our core values. To our team, Time is our most important resource. Excellence isn’t simply a standard, but an exciting way to look at life. We Care deeply about our guests and colleagues. Our relationships are built around Transparency, which builds trust and improves communication.

• Full operational set-up and maintenance coordination of Blueground properties (furnishing, supplies, services, etc) according to brand style and guidelines
• Style and manage the photoshoots of the new apartments to ensure spaces look perfect based on Blueground’s photoshoot guidelines
• Drive down operational costs and constantly improve processes, while upholding Blueground’s quality standards
• Liaise with vendors and external business partners ensuring that our guests enjoy high standards of client experience
• Manage the city inventory of furniture, consumables, and linens, optimizing safety stocks and reporting furniture malfunctions to the Design and Supply Chain teams
• Work with our team of Operations Managers to ensure our properties are fully-equipped and move-in ready for our guests.
• Perform unit check-in & check-outs before and after every guest stay to ensure each apartment meets business + guest quality standards.
• Carry out Blueground homes walkthroughs to ensure all quality assurance criteria are met when it comes to post maintenance/service requests, interiors/furnishing specifications, and overall design and aesthetics.
• Balance workflow processes with independent on-the-go work most of the time, and desk-based tasks (e.g., email, slack, G-suite) the rest of the time.

• Bachelor's degree
• Results-oriented go-getter; great at multitasking and managing competing priorities
• Exceptional communication and organizational skills
• Project management experience while working under tight deadlines is considered a plus
• Problem solver, with ability to work in a fast-paced and "get the job done" culture
• Fluent in Google Suite and MS Office; experience with inventory management systems is a plus
• Guest-centric mindset
• Experience in hospitality or real estate is considered a plus
• Enthusiasm to own a part in driving operational excellence
• Detail-oriented

•  Competitive salary and Annual Performance Bonus
• Blueground Stock Option Plan
• Flexible paid time off
• Group Health Insurance program
• Enhanced Parental Leave
• Dynamic working environment with talented people
• Complimentary accommodation in Blueground locations. Think summer in LA and winter in Dubai!

At Blueground we are proud to have Diversity and Inclusion at the centre of everything we do. We are committed to Equal Employment Opportunity regardless of race, colour, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity or religion.

For more information on Blueground, visit us at www.theblueground.com. To keep up with Blueground news, follow us on LinkedIn, Instagram and Tik Tok!