Technical Support Analyst, Senior - Mining/Mineral Processing

Technical Support Analyst, Senior - Mining/Mineral Processing
Location: Toronto, ON 
Hybrid Role: 2-3X on site

The Opportunity 

We are seeking a Senior Technical Support Analyst to deliver advanced end-user support across our corporate and global operations. Reporting to the Lead, End User Support, you will be a trusted escalation point for complex technical issues and will provide a high standard of support to employees at all levels, including executives. You will help maintain a secure and productive workplace across corporate offices, remote work environments, and operational locations. 

What You Will Do 

End User and Executive Support 

• Provide responsive, discreet, and professional support to employees at all levels, including executives and other high-priority users. 
• Own complex incidents involving Windows devices, mobile devices, Microsoft 365, applications, hardware, peripherals, and connectivity. 
• Act as a senior escalation point, coordinating with infrastructure, cybersecurity, application teams, and external service providers through resolution. 
• Support onboarding, offboarding, workstation deployments, device refreshes, and access requirements. 

Modern Workplace and Office Technology 

• Provide advanced support for Outlook, Teams, OneDrive, SharePoint, Microsoft Office, Microsoft Intune, and Microsoft Entra ID. 
• Support Microsoft Teams Rooms and other meeting-room technologies, including displays, cameras, microphones, audio systems, and conferencing peripherals. 
• Support printers, multifunction devices, laptops, docking stations, monitors, mobile devices, and related workplace technology. 

Networking and Cybersecurity 

• Diagnose LAN, Wi-Fi, VPN, internet, DNS, DHCP, and network-access issues affecting users and office devices. 
• Apply corporate security standards for endpoint configuration, device compliance, identity and access, MFA, Conditional Access, patching, and vulnerability remediation. 
• Recognize and escalate suspected phishing, malware, account compromise, or other cybersecurity incidents, and support containment and remediation activities. 

Global Service and Continuous Improvement 

• Provide remote support to users globally and collaborate with site-based IT resources, contributing to site support where applicable. 
• Maintain accurate incidents, service requests, technical procedures, and knowledge articles in the IT service management platform. 
• Mentor other support team members, identify recurring issues, and recommend practical improvements to tools, standards, and processes. 
• Contribute to technology rollouts, office and site mobilizations, hardware lifecycle activities, and IT projects; travel occasionally when required. 

What You Bring 

• Diploma or degree in Information Technology, Computer Science, or a related discipline, or equivalent practical experience. 
• Typically 5+ years of corporate end-user, desktop, or technical support experience, including executive or VIP support. 
• Strong experience with Windows, Microsoft 365, Teams, OneDrive, SharePoint, Microsoft Intune, and Microsoft Entra ID. 
• Strong knowledge of laptops, mobile devices, printers, meeting-room systems, and corporate workplace technology. 
• Strong networking fundamentals, including TCP/IP, Wi-Fi, DNS, DHCP, VPN, and structured troubleshooting. 
• Practical knowledge of endpoint security, identity security, MFA, Conditional Access, patching, and security incident escalation. 
• Experience supporting users across multiple offices, countries, or time zones is an asset. 
• Microsoft 365 Certified: Endpoint Administrator Associate, CompTIA Network+, CompTIA Security+, or equivalent experience is an asset. 

How You Work 

• Excellent customer service, communication, and stakeholder-management skills. 
• Sound judgment, professionalism, and discretion when supporting executives or handling confidential information. 
• Strong ownership, prioritization, analytical thinking, and follow-through. 
• Ability to explain technical issues clearly to non-technical users and remain effective under pressure. 
• A collaborative, security-conscious, and continuous-improvement mindset. 

Why this role matters: You will help employees work securely and productively, whether they are in a corporate office, working remotely, or supporting one of our operational locations. 

About Blue Moon Metals

Blue Moon Metals Inc. is a publicly traded metals and mining company advancing a global portfolio of mineral development and operating projects. As the company grows its corporate, project, and remote site operations, the IT & Cybersecurity team is building the internal capability required to protect both enterprise IT and operational technology (OT) environments across the business.

What Blue Moon Metals Offers

• The opportunity to help build a cybersecurity program from the ground up across a global mining organization.
• Exposure to both enterprise IT and industrial OT/ICS security in a hands-on, high-impact role.
• A collaborative team environment based at our Toronto headquarters.
• Competitive compensation and benefits package.

Pay Range and Compensation Package 

Compensation and benefits details will be discussed during the interview process. 

Equal Opportunity Statement 

We are committed to diversity and inclusivity in our hiring practices and encourage applications from all qualified individuals. We thank all applicants for their interest; only those selected for an interview will be contacted.