Back to jobs

Helpdesk Engineer II

How will your role help us transform hope into reality?

As a member of the IT team at Blueprint Medicines, you will partner with the organization and be a key contributor in different IT projects. This is an opportunity to provide support and make an impact on key strategic business initiatives at a time of high growth. If you enjoy working in a fast-paced and rapidly growing environment, this could be the opportunity for you! 

 

What will you do?

  • Work with and resolve escalated helpdesk requests from managed service provider
  • Provide support for AV equipment and meetings (in-person & virtual)
  • Image and deploy new user setups (Computer & Desk setup)
  • Inventory and software management of IT assets including asset auditing.
  • Help with system administration tasks in Windows, Okta, MDM systems
  • Support and manage Windows and Apple environment
  • Triage, resolve, and escalate issues to appropriate teams.
  • Lead and collaborate with business units with minimal guidance for projects
  • Assist with development and implementation of helpdesk processes and procedures
  • Serve as an escalation point to service provider and junior team members

  

What minimum qualifications do we require?

  • 2+ years of hands-on experience in a relevant technical field

 

What additional qualifications will make you a stronger candidate?

  • Associate or bachelor’s degree in technology field strongly preferred
  • Microsoft Certifications are a plus
  • Knowledge of computer network concepts and network and systems troubleshooting
  • Experience with supporting mobile devices such iPhones, iPads, Android with an Mobile Device Manager (MDM)
  • Experience with Active Directory operations
  • Experience with Microsoft Office 365 applications
  • Experience with Microsoft Windows and Apple MacOS operating systems
  • Demonstrates commitment to understanding the impact of IT support on patient care and a strong desire to contribute to improving patient outcomes through reliable and efficient IT systems.
  • Proves the ability to collaborate effectively with cross-functional teams, including clinical, and operational stakeholders, to ensure seamless integration of IT support services and alignment with organizational goals.
  • Demonstrates a willingness to explore and implement innovative solutions to enhance the helpdesk function, streamline processes, and improve the overall user experience, while staying up-to-date with emerging technologies and industry best practices.
  • Demonstrates a strong sense of ownership and accountability for the quality and timeliness of technical support provided, taking responsibility for resolving issues and ensuring end-user satisfaction.
  • Ability to thrive in a fast-paced and dynamic environment, adapting to changing priorities and technologies, while maintaining a high level of professionalism, resilience, and flexibility.
  • Has a passion for continuous learning and professional development, staying updated with the latest trends and advancements in IT support, and actively seeking opportunities to enhance skills and knowledge.
  • Commitment to our Core Values: Patients First, Thoughtfulness, Urgency, Trust, Optimism

 

Why Blueprint?

At Blueprint Medicines, we achieve impactful results because of our global crew of compassionate innovators – the Blue Crew. Through authentic relationships and our collective entrepreneurial spirit and action, we are each empowered to take ownership and execute with strategic prioritization. We put trust in our people to break through norms and conventions using their individual strengths and insights, which drives our success.

This is the place where the extraordinary becomes reality, and you could be part of it.

Patients are waiting. Are you ready to make the leap?

 

Equity, Diversity, Inclusion and Affirmative Action

At Blueprint Medicines, we foster a culture of equity, diversity and inclusion.  A proud Equal Employment Opportunity and Affirmative Action employer, we consider all qualified applicants without regard to race, color, sex, gender identity or expression, sexual orientation, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, or any other characteristic protected under applicable law.  We are also an E-Verify Employer.  We will make reasonable accommodations, absent undue hardship, for qualified individuals with known disabilities. If you are an individual with a disability in need of an accommodation with the application or recruiting process, please reach out to TotalRewards@blueprintmedicines.com. 

For more information, please see our EEO-AA Policy Statement, the EEO Know Your Rights Poster, as well as our Pay Transparency Statement

 

Blueprint Medicines is a fully integrated, commercial-stage, global biopharmaceutical company that invents life-changing medicines in two core, strategic areas of allergy/inflammation and oncology/hematology. We pursue discovery, development, and commercialization of therapies that potently and selectively target known drivers of disease, with focused investment in therapeutic areas where we can leverage our core expertise and business infrastructure to bring scale to our science. We are bringing an approved medicine to people living with systemic mastocytosis (SM) in the U.S. and Europe. Additionally, we have a pipeline of research and development programs that range from early science to advanced clinical trials in mast cell-mediated diseases, including SM and chronic urticaria, breast cancer, and other solid tumors vulnerable to CDK2 inhibition.

 

#LI-Onsite

#LI-AQ1

 

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf


Recruitment Documentation

Accepted file types: pdf, doc, docx, txt, rtf

Please attach any additional recruitment documentation you would like considered in your application (i.e. cover letter, letter of reference or publications).

Select...
Select...
Select...
Select...
Select...
Select...

Please read the Privacy Policy to understand how Blueprint Medicines may collect and process personal data associated with your application.

Select...

We Invite You to Tell Us More About Yourself

At Blueprint Medicines, we foster a culture of equity, diversity and inclusion to empower the Blue Crew to bring their authentic selves to work. A proud Equal Employment Opportunity and Affirmative Action employer, we consider all applicants without regard to any status protected under applicable law and we strive to employ qualified diverse talent. We encourage you to share information about yourself by answering the questions below, to help us comply with federal government reporting and recordkeeping requirements, evolve our ED&I initiatives, and measure the effectiveness of our efforts. Please review the Government Ethnicity and Race Definitions when answering those questions below.

Although all sections below require a response, you can always select "I don't wish to answer."  Your responses will be kept confidential and used only in a manner consistent with applicable law and will never be used against you. Thank you for sharing more about yourself and contributing to our affirmative action and diversity efforts. 


Voluntary Self-Identification of Protected Veteran Status

Blueprint Medicines is a government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA). As such, we take affirmative action to employ and advance in employment protected veterans, including by reaching out to veterans' groups for qualified applicants and periodically reviewing our processes to ensure there are no unintended barriers. To help us measure the effectiveness of our outreach and recruitment efforts of veterans, we ask you to share if you are a veteran covered by VEVRAA.  Answering is completely voluntary, but we hope you will do so, and your response will be used and kept confidential consistent with VEVRAA, and will not be used against you in any way. Please review these Protected Veteran Descriptions and check the appropriate box further below as to whether you belong to any of these government-defined categories.


Voluntary Self-Identification of Disability

Form CC-305 OMB                                                                        Control Number 1250-0005
Page 1 of 1                                                                                                 Expires 04/30/2026                                                 

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Please check one of the boxes below:

Select...
Select...
Select...
Select...
Select...
Select...