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Helpdesk Engineer II

Cambridge, MA, United States

How will your role help us transform hope into reality?

As a member of the IT team at Blueprint Medicines, you will partner with the organization and be a key contributor in different IT projects. This is an opportunity to provide support and make an impact on key strategic business initiatives at a time of high growth. If you enjoy working in a fast-paced and rapidly growing environment, this could be the opportunity for you! 

 

What will you do?

  • Work with and resolve escalated helpdesk requests from managed service provider
  • Provide support for AV equipment and meetings (in-person & virtual)
  • Image and deploy new user setups (Computer & Desk setup)
  • Inventory and software management of IT assets including asset auditing.
  • Help with system administration tasks in Windows, Okta, MDM systems
  • Support and manage Windows and Apple environment
  • Triage, resolve, and escalate issues to appropriate teams.
  • Lead and collaborate with business units with minimal guidance for projects
  • Assist with development and implementation of helpdesk processes and procedures
  • Serve as an escalation point to service provider and junior team members

  

What minimum qualifications do we require?

  • 2+ years of hands-on experience in a relevant technical field

 

What additional qualifications will make you a stronger candidate?

  • Associate or bachelor’s degree in technology field strongly preferred
  • Microsoft Certifications are a plus
  • Knowledge of computer network concepts and network and systems troubleshooting
  • Experience with supporting mobile devices such iPhones, iPads, Android with an Mobile Device Manager (MDM)
  • Experience with Active Directory operations
  • Experience with Microsoft Office 365 applications
  • Experience with Microsoft Windows and Apple MacOS operating systems
  • Demonstrates commitment to understanding the impact of IT support on patient care and a strong desire to contribute to improving patient outcomes through reliable and efficient IT systems.
  • Proves the ability to collaborate effectively with cross-functional teams, including clinical, and operational stakeholders, to ensure seamless integration of IT support services and alignment with organizational goals.
  • Demonstrates a willingness to explore and implement innovative solutions to enhance the helpdesk function, streamline processes, and improve the overall user experience, while staying up-to-date with emerging technologies and industry best practices.
  • Demonstrates a strong sense of ownership and accountability for the quality and timeliness of technical support provided, taking responsibility for resolving issues and ensuring end-user satisfaction.
  • Ability to thrive in a fast-paced and dynamic environment, adapting to changing priorities and technologies, while maintaining a high level of professionalism, resilience, and flexibility.
  • Has a passion for continuous learning and professional development, staying updated with the latest trends and advancements in IT support, and actively seeking opportunities to enhance skills and knowledge.
  • Commitment to our Core Values: Patients First, Thoughtfulness, Urgency, Trust, Optimism

 

Why Blueprint?

At Blueprint Medicines, we achieve impactful results because of our global crew of compassionate innovators – the Blue Crew. Through authentic relationships and our collective entrepreneurial spirit and action, we are each empowered to take ownership and execute with strategic prioritization. We put trust in our people to break through norms and conventions using their individual strengths and insights, which drives our success.

This is the place where the extraordinary becomes reality, and you could be part of it.

Patients are waiting. Are you ready to make the leap?

 

Equity, Diversity, Inclusion and Affirmative Action

At Blueprint Medicines, we foster a culture of equity, diversity and inclusion.  A proud Equal Employment Opportunity and Affirmative Action employer, we consider all qualified applicants without regard to race, color, sex, gender identity or expression, sexual orientation, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, or any other characteristic protected under applicable law.  We are also an E-Verify Employer.  We will make reasonable accommodations, absent undue hardship, for qualified individuals with known disabilities. If you are an individual with a disability in need of an accommodation with the application or recruiting process, please reach out to TotalRewards@blueprintmedicines.com. 

For more information, please see our EEO-AA Policy Statement, the EEO Know Your Rights Poster, as well as our Pay Transparency Statement. 

 

Blueprint Medicines is a fully integrated, commercial-stage, global biopharmaceutical company that invents life-changing medicines in two core, strategic areas of allergy/inflammation and oncology/hematology. We pursue discovery, development, and commercialization of therapies that potently and selectively target known drivers of disease, with focused investment in therapeutic areas where we can leverage our core expertise and business infrastructure to bring scale to our science. We are bringing an approved medicine to people living with systemic mastocytosis (SM) in the U.S. and Europe. Additionally, we have a pipeline of research and development programs that range from early science to advanced clinical trials in mast cell-mediated diseases, including SM and chronic urticaria, breast cancer, and other solid tumors vulnerable to CDK2 inhibition.

 

#LI-Onsite

#LI-AQ1

 

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At Blueprint Medicines, we foster a culture of equity, diversity and inclusion to empower the Blue Crew to bring their authentic selves to work. A proud Equal Employment Opportunity and Affirmative Action employer, we consider all applicants without regard to any status protected under applicable law and we strive to employ qualified diverse talent. We encourage you to share information about yourself by answering the questions below, to help us comply with federal government reporting and recordkeeping requirements, evolve our ED&I initiatives, and measure the effectiveness of our efforts. Please review the Government Ethnicity and Race Definitions when answering those questions below.

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