Data Onboarding Coordinator

About Bluestaq
At Bluestaq, we're not just another tech company-we're a mission-driven team of innovators, problem-solvers, and trailblazers. Whether supporting space exploration, defense systems, global alliances, government initiatives, healthcare advancements, or commercial breakthroughs, our work spans industries that shape the future. Founded in 2018, Bluestaq has quickly become a leader in enterprise software and secure data management. Our name? A nod to our roots-"blue" (military shorthand for the good guys) and "staq" (as in software stack).

Recognized Excellence
We don't just talk about excellence-we deliver it. Bluestaq has earned national recognition as one of Inc. Magazine's Fastest-Growing Private Companies and is consistently ranked among Colorado's Best Workplaces. Whether we're supporting national security, enabling healthcare advancements, or driving commercial innovation, we're committed to building data management solutions that matter.

Join the Mission
Ready to push boundaries with tech that transforms industries? At Bluestaq, we engineer secure, scalable data ecosystems for space, defense, healthcare, and beyond. Join us to tackle mission-critical challenges, protect the world's most valuable data, and build what's next. Let's make extraordinary possible - together.

Why This Role Matters 
As a Data Onboarding Coordinator at Bluestaq, you are the first point of contact for new data providers integrating with the Unified Data Library (UDL) — Bluestaq’s enterprise data fabric for secure, scalable data sharing. You’ll ensure every provider experiences a clear path to onboarding their data from initial connection to active participation in the UDL environment. 

This role bridges people, process, and technology. You’ll help data providers navigate onboarding requirements, coordinate internally across engineering and operations teams, and make complex workflows feel simple. Your work ensures data is stored securely, managed responsibly, and made discoverable to those who need it most — and that every provider feels supported from first contact through full integration. 

What You’ll Do 

 Customer Interface & Triage 

• Serve as the first point of contact for new providers during onboarding, setting the tone for a positive experience. 
• Oversee onboarding to ensure inquiries are addressed accurately, patterns are identified for process improvement, and issues are routed to the appropriate teams for effective resolution. 
• Assess technical and operational questions with enough depth to understand scope, impact, and appropriate routing . 
• Provide proactive status updates and clear communication across the onboarding pipeline, anticipating needs and removing friction. 

Workflow & Technical Coordination 

• Create and manage Jira tickets, properly categorizing technical issues, workflow blockers, and implementation tasks; assigning to the right owner; and tracking to completion. 
• Understand the technical context of onboarding workflows at a functional level, enough to ask informed questions, spot issues, and communicate clearly with technical teams. 
• Facilitate progress tracking and cross-team coordination across Sales, Engineering, and Business Operations to keep onboarding milestones on track. 
• Recognize when questions require technical expertise and escalate appropriately while maintaining enough context to follow the resolution. 

Process & Continuous Improvement 

• Document and refine onboarding processes, FAQs, and communication templates to keep information current, scalable, and accessible. 
• Spot patterns in customer questions, implementation blockers, and workflow inefficiencies. Collaborate with internal teams to drive continuous improvement in the onboarding experience. 
• Maintain accurate records and audit trails for all customer interactions and ticket resolutions. 

Culture & Representation 

• Represent Bluestaq’s culture of excellence: approachable, accountable, detail-oriented, and always striving to make complex things feel simple. 
• Demonstrate a customer-first mindset that balances responsiveness with accuracy, taking ownership of follow-ups before anyone must ask.  

Requirements 

• 2–4 years of experience in customer service, onboarding, or operations coordination (tech, SaaS, or data-focused environment preferred). 
• A customer-first mindset — you take pride in creating great experiences and finding answers fast. 
• Strong organizational and communication skills, both written and verbal. 
• Familiarity with Jira or other workflow/ticketing tools (or a quick learner who loves process). 
• The ability to manage multiple priorities in a fast-paced environment while staying calm and solution-focused. 
• A proactive, collaborative approach — you’re the kind of person who follows up before someone has to ask. 
• Bonus points for experience in Scrum or Agile environments, or a working knowledge of data onboarding or SaaS implementations. 

Clearance Requirement: This position may require the ability to obtain a TS/SCI Clearance. To be eligible for a security clearance, US Citizenship is required, and an employee must agree to participate in a background screen and credit check. Eligibility for a TS/SCI Clearance will be assessed as part of the onboarding process or based on programmatic needs.

Why Colorado Springs?

• Tech Talent Hotspot - Ranked #2 up-and-coming tech market in North America by CBRE (2024).
• Top Place to Live - Named #3 Best Place to Live in the U.S. and Most Desirable City overall by U.S. News (2024-25).
• Neighborly Spirit - Recognized as America's Most Neighborly City (2024) for community engagement and quality of life.
• Active Lifestyle Hub - Top 5 for hiking and fitness, blending outdoor recreation and wellness (2022).
• Pet-Friendly Leader - Ranked #1 Most Pet-Friendly City in the U.S. (2023) for furry, scaly, and feathery friends.
• Women's Workforce Haven - Ranked #6 Best City for Women in the Workforce by Checkr (2025), highlighting earning potential and female leadership opportunities.

With 300 days of sunshine and the Rocky Mountains as your backdrop, Colorado Springs offers the perfect mix of urban energy and outdoor adventure.

Relocation: This position does not offer relocation. Candidates must live in the immediate area or relocate at their own expense.

Why Join Us?

• Purpose-Driven Work: Support systems that power industries and critical operations, including healthcare and defense.
• Continuous Growth: Expand your technical expertise with hands-on projects and mentorship.
• Dynamic Environment: Be part of a team that thrives on problem-solving, learning, and collaboration.

Ready to make an impact? Apply today and help shape the future of data management in healthcare, defense, and beyond!

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Must be able to access and navigate each department at the organization's facilities.

Bluestaq is an Equal Opportunity Employer. We prohibit unlawful discrimination against applicants or employees on the basis age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation, or any other status protected by state or local law.

Bluestaq will make reasonable accommodations for qualified individuals with known disabilities and employees whose work requirements interfere with a religious belief unless doing so would result in an undue hardship to Bluestaq or a direct threat. Employees needing such accommodation are instructed to contact Human Resources immediately at contact.us@bluestaq.com.

Date the Position Closes: Applications will be accepted for 60 days past the posting date, or until the position is filled, whichever comes first.