Associate Director, Volunteers

Job Title: Associate Director, Volunteers

Department: Volunteers

Location: Remote/Virtual office within the continental US

Reports to: Senior Director, Volunteers

Direct Reports: No

Classification: Exempt

Position type: Full-Time Employee

Anticipated Pay Range at Commencement of Employment: $79,000 - $109,000 per year

 

Blue Star Families

Blue Star Families is a growing non-profit (Military Service Organization (MSO)) with a history of delivering innovative solutions. We're the team that senior DoD leaders seek out when they want ground truth on issues facing our military families. Our team members are motivated individuals that help each other do remarkable things for military families to bridge the civilian-military divide every day.   We deliver first-class solutions that transform the military experience for military family members.  We operate in an agile arena where great minds come together to make life better for military members and their families.  We focus on data-driven insights while understanding the value of spirited storytelling.   And we do all this in a highly flexible, virtual environment with great benefits!  Our diverse and inclusive environment fosters a sense of belonging among our team resulting in innovative and creative decision-making.

Are you ready to make a difference for the families of those who serve our great nation?  We are the ideal match for the innovator, the out-of-the-box, strategic thinker who understands the value of social impact.

 

General Description

The Associate Director, Volunteer plays a vital role at Blue Star Families by managing and enhancing our volunteer program. Reporting to the Senior Director of Volunteers, this position focuses on recruiting, training, and supporting volunteers to ensure their effective involvement in our initiatives. The Associate Director collaborates with both national and chapter teams to align volunteer efforts with the organization's mission and goals, ensuring that all volunteers feel supported, valued, and engaged.

 

Key Job Functions:

Program Development:

• Assist in designing and implementing the volunteer program per Blue Star Families' objectives.
• Develop clear volunteer role descriptions, policies, and procedures.
• Utilize volunteer management software to maintain accurate records.

Recruitment and Onboarding:

• Implement strategies to attract volunteers at various levels.
• Create engaging recruitment materials.
• Oversee the onboarding process, ensuring volunteers are well-prepared for their roles.

Volunteer Management and Engagement:

• Serve as the primary contact for volunteers, addressing concerns and providing guidance.
• Organize training sessions and development opportunities.
• Coordinate volunteer schedules and assignments.
• Work with staff and chapter leaders to identify volunteer needs.

Recognition and Retention:

• Develop strategies to acknowledge and celebrate volunteer contributions.
• Foster a supportive volunteer community to enhance retention.
• Conduct feedback sessions to improve the volunteer experience.

 

Required Experience, Skills & Background:

• Minimum of 5+ years of relevant experience in volunteer management, including direct, hands-on involvement in guiding volunteers through all stages of their engagement.
• Bachelor’s degree in a related field or commensurate experience.
• Proficiency in using volunteer management software and other digital tools, with a strong understanding of data protection regulations.
• Strong organizational and leadership skills, with the ability to work independently.
• Exceptional interpersonal and communication skills.
• Out-of-town, overnight travel is required.
• Occasionally may be required to work nights, weekends, and holidays as necessary to carry out key job functions.
• Ability to lift and carry supplies and equipment up to 30 lbs.

 

Desired Experience, Skills & Background:

• Knowledge of the military family experience and an understanding of Blue Star Families’ mission-driven culture is a plus.
• Experience with Customer Relationship Management (CRM) systems; familiarity with Salesforce is a plus.
• Familiarity with membership-driven organizations.
• Comfort and proficiency in public speaking.

 

More About Blue Star Families

Blue Star Families empowers military and Veteran families to thrive by connecting them with their civilian neighbors — both people and organizations — to create strong communities of mutual support. We believe we're all stronger when we take care of one another.

Our groundbreaking research is raising the nation's awareness of the unique challenges of military family life. With the help of neighbors across the country, Blue Star Families is overcoming the isolation and alienation of frequent moves, deployments, and reduced support from the government. Our innovative programs are solving specific challenges for military families, including fighting economic insecurity with resources that foster spouse career development, creating family strength with rich family programming, and providing critical peer support for caregivers, whose numbers are only increasing.

Blue Star Families is a registered 501(c)(3) nonprofit organization. 

 

EEO Policy

Blue Star Families is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

 

Why Blue Star Families?

• Virtual/remote nonprofit organization that moves with you (position specific)
• Career growth opportunities
• Excellent benefits (403(b) with matching, Flexible Spending, Life Insurance, Short-Term Disability, Communications Allowance, and more)
• Permanent Change of Station (PCS) Leave for Active Duty Military Spouses
• On-the-job professional development training
• Front-line opportunity to positively impact the military experience
• Competitive salaries
• Workplace flexibility