Chapter Operations Manager

Job Title: Chapter Operations Manager

Department: Chapter Impact & Outposts

Location: Remote/Virtual*

Reports to: EVP, Chapter Impact & Outposts

Classification: Exempt

Position type: Full-Time Employee

Pay Band: $56,000 - $71,000

 

Blue Star Families

Blue Star Families is the largest nonprofit dedicated to making military life better for families. Each year, we support over 1.5 million military- and veteran-connected family members through a national network of 300,000+ members and local chapters in communities across the country.

Our mission is simple and bold: We make military life awesome for families. 

We listen, share, partner, and act to deliver evidence-based, data-driven solutions that work for real people. We’re a lifestyle organization, a friend and neighbor, and a trusted partner. Our approach is collaborative, human-centered, and designed with the whole family in mind.

A Blue Star Family is one with an immediate family member — a spouse, parent, or child — actively serving in the U.S. Armed Forces, including the Guard and Reserves. These families face unique challenges: frequent relocations, deployments, career disruption, and isolation. We respond with research-informed programs that create connection, build resilience, and foster a true sense of belonging.

We serve with urgency but build trust over time — because change happens at the speed of trust. Whether we’re driving spouse employment, supporting caregivers, or helping communities welcome military families, we strive for upstream solutions.

Who We’re Looking For:

• Bold thinkers. Fast movers. Smart collaborators. People who want to build, lead, and drive measurable change — and who care deeply about making an impact that matters.

What You’ll Do Here:

• Solve complex challenges with data, heart, and humility
• Build cross-sector partnerships that get things done
• Help military families feel at home wherever they live

If you're ready to work in a high-performance, mission-driven environment — and to make life better for those who serve — Blue Star Families is where you belong.

 

General Description

The Chapter Operations Manager provides administrative and operational support to the EVP of Chapter Impact & Outposts and the broader chapter leadership team. This role is responsible for managing essential administrative tasks, internal communications, document coordination, and logistical support. This role is designed to ensure smooth day-to-day operations across the department. The Chapter Operations Manager plays a key behind-the-scenes role in supporting high-functioning, mission-aligned chapter operations nationwide.

As a fully remote organization, we rely on scheduled in-person gatherings to foster alignment, collaboration, and organizational culture. This role requires the ability to travel out of town overnight several times per year for staff offsites, planning retreats, and company-wide events. These gatherings are essential for connection, brainstorming, and staying strategically aligned across teams. Participation is required as a core part of the role.

 

Key Job Functions

• Manage calendars, scheduling, and communications for the EVP and chapter leadership meetings.
• Track deadlines, manage recurring check-ins, and organize internal documentation across chapter initiatives.
• Prepare meeting notes, follow-up tasks, and ensure completion of action items across chapter teams.
• Ensure the timely and accurate execution of all chapter-related deadlines and reporting requirements.
• Develop, format, and prepare high-quality presentation decks, briefings, marketing and impact collateral, toolkits, and visual materials for executive-level meetings, stakeholder updates, and internal reports.
• Assist with drafting and editing written updates, memos, or talking points for leadership communications.
• Support the creation and maintenance of document libraries and resource folders for toolkits and templates
• Create and disseminate regular communications to the Chapter Impact team and chapter leaders (e.g., memos, emails).
• Maintain internal assist with formatting and proofreading of internal communications
• Accurately enter and maintain data related to chapter operations and partnerships in Salesforce.
• Perform basic reporting and data hygiene to ensure data consistency and usefulness.
• Coordinate with national teams to align Salesforce inputs with chapter needs.
• Send calendar invites and welcome packets for new Chapter/Outpost staff
• Coordinate scheduling of onboarding meetings.
• Provide basic support for virtual logistics (e.g., setting up Zoom links, confirming calendar invites).
• Process chapter supply orders using established systems.
• Perform other duties as assigned.

 

Required Experience, Skills, Background

• 2-4 years of related experience
• Bachelor’s degree or commensurate work experience
• Agile, dynamic thinker and self-starter 
• Proficiency in Google Workspace, Microsoft Office, and Salesforce (or CRM equivalent).
• Strong written and verbal communication skills.
• High attention to detail and ability to manage multiple priorities.
• Excellent organizational and time management skills
• Discretion and professionalism with sensitive information.
• May be required to work nights, weekends, and holidays as necessary to carry out key job functions.
• Occasional out-of-town, overnight travel is required, up to several times annually
• Ability to lift and carry supplies and equipment up to 30 lbs

 

Desired Experience, Skills & Background

• Familiarity with Canva or similar design tools for presentations.
• Experience working in a remote/virtual team
• Experience providing support to C-Suite/Executive level individuals 
• Experience working in a member services and/or non-profit organization
• Familiarity of or interest in the military family experience

 

More About Blue Star Families

Blue Star Families empowers military and Veteran families to thrive by connecting them with their civilian neighbors — both people and organizations — to create strong communities of mutual support. We believe we're all stronger when we take care of one another.

Our groundbreaking research is raising the nation's awareness of the unique challenges of military family life. With the help of neighbors across the country, Blue Star Families is overcoming the isolation and alienation of frequent moves, deployments, and reduced support from the government. Our innovative programs are solving specific challenges for military families, including fighting economic insecurity with resources that foster spouse career development, creating family strength with rich family programming, and providing critical peer support for caregivers, whose numbers are only increasing.

Blue Star Families is a registered 501(c)(3) nonprofit organization. 

 

EEO Policy

Blue Star Families is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.