Program Manager, Fayetteville Chapter

Job Title: Program Manager Fayetteville Chapter

Department: Chapter Impact

Location: Fayetteville, NC (remote/virtual office)*

Reports to: Executive Director, Fayetteville Chapter (Dotted line reporting to Senior Director, Chapter Relations)

Classification: Exempt

Position type: Full-Time Employee

Anticipated Pay Range at Commencement of Employment: $56,000 - $71,000 per year

 

Blue Star Families

Blue Star Families is the largest nonprofit dedicated to making military life better for families. Each year, we support over 1.5 million military- and veteran-connected family members through a national network of 300,000+ members and local chapters in communities across the country.

Our mission is simple and bold: We make military life awesome for families. 

We listen, share, partner, and act to deliver evidence-based, data-driven solutions that work for real people. We’re a lifestyle organization, a friend and neighbor, and a trusted partner. Our approach is collaborative, human-centered, and designed with the whole family in mind.

A Blue Star Family is one with an immediate family member — a spouse, parent, or child — actively serving in the U.S. Armed Forces, including the Guard and Reserves. These families face unique challenges: frequent relocations, deployments, career disruption, and isolation. We respond with research-informed programs that create connection, build resilience, and foster a true sense of belonging.

We serve with urgency but build trust over time — because change happens at the speed of trust. Whether we’re driving spouse employment, supporting caregivers, or helping communities welcome military families, we strive for upstream solutions.

Who We’re Looking For:

• Bold thinkers. Fast movers. Smart collaborators. People who want to build, lead, and drive measurable change — and who care deeply about making an impact that matters.

What You’ll Do Here:

• Solve complex challenges with data, heart, and humility
• Build cross-sector partnerships that get things done
• Help military families feel at home wherever they live

If you're ready to work in a high-performance, mission-driven environment — and to make life better for those who serve — Blue Star Families is where you belong.

 

General Description

Reporting to the Chapter Executive Director, with a dotted line to the Senior Director of Chapter Relations,  the Program Manager is a member of the Blue Star Families Chapter Impact Team. This integral role is dedicated to fostering exceptional member stewardship & customer service, ensuring that every interaction strengthens the sense of belonging among military families.

The Program Manager will manage multiple programs for the local Chapter, including, but not limited to, projects currently within Blue Star Families’ portfolio. In addition to driving membership and volunteer growth and engagement, the Program Manager will support the Executive Director on high-impact initiatives and essential operational tasks critical to the Chapter’s success.

*The Program Manager must reside in the local community the Chapter serves. Focus will be on Fort Bragg. Programs and events will be coordinated in other communities that have a high concentration of guard and reserve troops. 

 

Key Job Functions:

Local Chapter Responsibilities:

• Manage programs and events for local Blue Star Families’ chapter. 
• Foster relationships with local community organizations and partners to support program initiatives and enhance community engagement.
• Utilize project management technologies and tools to administer programs and manage local chapter operations (including, but not limited to, HIVE, Hive Brite, Salesforce, Google Workspace Suite, Zoom, etc).
• Develop schedules, project estimates, and resource plans that align with the organization’s goals, processes, and reporting documentation. 
• Set and monitor deadlines, ensure completion of deliverables, and alert the team of pending due dates and delinquencies.
• Help schedule team meetings to drive projects forward and provide status updates to program stakeholders.
• Implement strategies to increase membership and volunteer participation.
• Support the recruitment and effective onboarding and management of volunteers, including retention and recognition activities. 
• Support the Executive Director on fundraising activities and other initiatives, and essential operational tasks required for the success of the chapter.
• Support day-to-day budget tracking.
• With the guidance of the Chapter ED and the national team, manage and lead the execution of marketing and communications strategies, including social media, to elevate the chapter’s name in the community and attract and grow membership.
• Engage fellows and interns to maximize the impact of chapter initiatives and programs 
• Perform various administrative activities, including scheduling and meeting planning, document creation, communications, travel arrangements, minutes, presentations, and other logistical functions.
• Host and/or attend local community events.
• Transport, lift, carry, set up, and take down various supplies and equipment for local chapter events. 
• Perform other duties as assigned. 

Blue Star Families’ National Chapter Impact Team Responsibilities:

• Support the Senior Director, Chapter Relations, on key initiatives to ensure clear and achievable project objectives.
• Ensure that membership engagement remains a top priority across all interactions at the chapter, fostering a welcoming environment that strengthens the sense of belonging within the community.
• Ensure that national office policies are implemented effectively at the community level, specifically on programs and events. 
• Promote an organizational culture that values strategy, planning, collaboration within the mission and across Blue Star Families, trust, commitment to the mission, and professional and organizational growth.
• Perform other duties as assigned.

 

Required Experience, Skills & Background

• Minimum 2-4 years of relevant experience
• Independent self-starter with exceptional interpersonal and communication skills
• Knowledge of the military family experience
• Volunteer recruitment and  management experience
• Event management and reporting experience
• Experience working with community partner organizations
• Demonstrated comfort and proficiency in public speaking and media interactions
• Excellent writing skills
• Ability to facilitate meetings and drive toward decision-making
• Local travel requirements required outside of your home office will be up to 40% or less depending on business needs.
• Ability to repeatedly transport, lift and carry supplies and equipment up to 50 lbs.
• May be required to work nights, weekends, and holidays as necessary to carry out key job functions
• Limited out-of-town travel may be required to attend meetings, trainings, events etc.

 

Desired Experience, Skills & Background

• An associate or bachelor's degree preferred
• Experience with Customer Relationship Management (CRM) systems; and familiarity with Salesforce a plus.
• Experience with social media marketing platforms and software such as CANVA
• Familiarity with membership-driven organizations.
• Ability to evaluate the effectiveness of processes and programs, and ability to implement improvements.

 

More About Blue Star Families

Blue Star Families empowers military and Veteran families to thrive by connecting them with their civilian neighbors — both people and organizations — to create strong communities of mutual support. We believe we're all stronger when we take care of one another.

Our groundbreaking research is raising the nation's awareness of the unique challenges of military family life. With the help of neighbors across the country, Blue Star Families is overcoming the isolation and alienation of frequent moves, deployments, and reduced support from the government. Our innovative programs are solving specific challenges for military families, including fighting economic insecurity with resources that foster spouse career development, creating family strength with rich family programming, and providing critical peer support for caregivers, whose numbers are only increasing.

Blue Star Families is a registered 501(c)(3) nonprofit organization. 

EEO Policy

Blue Star Families is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Why Blue Star Families?

Virtual/remote nonprofit organization that moves with you (position specific)
Career growth opportunities
Excellent benefits (403(b) with matching, Flexible Spending, Life Insurance, Short-Term Disability, Communications Allowance, and more)
Permanent Change of Station (PCS) Leave for Active Duty Military Spouses
On-the-job professional development training
Front-line opportunity to positively impact the military experience
Competitive salaries
Workplace flexibility