Manager, Volunteer Engagement

Job Title: Manager, Volunteer Engagement

Department: Volunteers

Location:  Remote/virtual office

Reports to: Senior Manager, Volunteers

Direct Reports: No

Classification: Exempt

Position type: Full-Time Employee

Anticipated Pay Range at Commencement of Employment: $56,000 - $71,000

 

Blue Star Families

Blue Star Families is the largest nonprofit dedicated to making military life better for families. Each year, we support over 1.5 million military- and veteran-connected family members through a national network of 300,000+ members and local chapters in communities across the country.

Our mission is simple and bold: We make military life awesome for families. 

We listen, share, partner, and act to deliver evidence-based, data-driven solutions that work for real people. We’re a lifestyle organization, a friend and neighbor, and a trusted partner. Our approach is collaborative, human-centered, and designed with the whole family in mind.

A Blue Star Family is one with an immediate family member — a spouse, parent, or child — actively serving in the U.S. Armed Forces, including the Guard and Reserves. These families face unique challenges: frequent relocations, deployments, career disruption, and isolation. We respond with research-informed programs that create connection, build resilience, and foster a true sense of belonging.

We serve with urgency but build trust over time — because change happens at the speed of trust. Whether we’re driving spouse employment, supporting caregivers, or helping communities welcome military families, we strive for upstream solutions.

Who We’re Looking For:

• Bold thinkers. Fast movers. Smart collaborators. People who want to build, lead, and drive measurable change — and who care deeply about making an impact that matters.

What You’ll Do Here:

• Solve complex challenges with data, heart, and humility
• Build cross-sector partnerships that get things done
• Help military families feel at home wherever they live

If you're ready to work in a high-performance, mission-driven environment — and to make life better for those who serve — Blue Star Families is where you belong.

 

General Description

The Manager, Volunteer Engagement serves as a critical connector between national strategy and local execution. This role ensures that Blue Star Families’ volunteer systems, onboarding practices, and recognition programs are implemented consistently and effectively across all chapters. Rooted in a culture of hospitality and belonging, the Manager equips field teams with the tools, confidence, and support they need to deliver standardized processes in ways that feel personal, meaningful, and relationship-centered.

Working closely with the Senior Manager of Volunteers, this role helps translate strategic priorities into seamless field operations—maintaining structure while elevating the human touch that defines BSF’s brand of service.

As a fully remote organization, we rely on scheduled in-person gatherings to foster alignment, collaboration, and organizational culture. This role requires the ability to travel out of town overnight several times per year for staff offsites, planning retreats, and company-wide events. These gatherings are essential for connection, brainstorming, and staying strategically aligned across teams. Participation is required as a core part of the role.

 

Key Job Functions

• Plan, coordinate, and execute national corporate and ERG volunteer activations (e.g., Target, Disney, and other partners).
• Recruit and onboard skilled, virtual, and event-based volunteers aligned with chapter and organizational needs.
• Coordinate and manage volunteer orientation and training sessions across multiple time zones.

• Deliver virtual trainings and micro-learning opportunities for chapter leads and volunteer coordinators.
• Build and maintain operational tools and resources such as playbooks, checklists, templates, and SOPs.

• Maintain volunteer data, background checks, and compliance documentation in the Volunteer Management System.
• Monitor dashboards to identify trends, successes, and areas for improvement.
• Conduct quarterly adoption and compliance audits.
• Partner with the Tech team  to improve automation, streamline workflows, and reduce manual processes.
• Maintain a professional and courteous demeanor when dealing with all stakeholders, both internal and external.
• Multi-task, understand priorities, and balance workload to ensure tasks are completed on time.
• Perform other duties as assigned.

 

Required Experience, Skills & Background

• Minimum 2-4 years of relevant experience
• Independent self-starter with exceptional interpersonal and communication skills
• Volunteer recruitment and  management experience
• Experience working with community partner organizations
• Strong organizational skills and attention to detail.
• Experience working in a collaborative, cross-functional team environment.
• Comfortable working in a remote environment using tools like Google Workspace and Zoom.
• Ability to facilitate meetings and drive toward decision-making
• Ability to work in a fast-paced environment 
• May be required to work nights, weekends, and holidays as necessary to carry out key job functions.
• Ability to lift and carry supplies and equipment up to 30 lbs.

 

Desired Experience, Skills & Background

• Experience working with military-connected communities or a passion for supporting military families.

 

More About Blue Star Families

Blue Star Families empowers military and Veteran families to thrive by connecting them with their civilian neighbors — both people and organizations — to create strong communities of mutual support. We believe we're all stronger when we take care of one another.

Our groundbreaking research is raising the nation's awareness of the unique challenges of military family life. With the help of neighbors across the country, Blue Star Families is overcoming the isolation and alienation of frequent moves, deployments, and reduced support from the government. Our innovative programs are solving specific challenges for military families, including fighting economic insecurity with resources that foster spouse career development, creating family strength with rich family programming, and providing critical peer support for caregivers, whose numbers are only increasing.

Blue Star Families is a registered 501(c)(3) nonprofit organization. 

 

EEO Policy

Blue Star Families is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.