Sr. Manager, Risk Operations and COE Leader

We are looking for a highly motivated Senior Manager to lead our Risk operations organization based out of Bangalore, India. The ideal candidate is a true people's person, who knows how to motivate and inspire their team, in order to achieve high quality work on multiple projects and in a timely manner. Candidates must be able to manage relationships with key partners and collaborate with remote teams effectively. 

This candidate will be part of senior leadership in Bluevine’s India office and will report directly to the Vice President of Fraud, based out of the US. The leader will manage teams focused on credit and fraud operations in India. This candidate will have the functional responsibility for credit  and fraud operations, with the possibility of growing other functions and new areas in the India office.

What You'll Do:

• Lead the risk operations organization and build a strong culture of collaboration and growth.
• Lead, develop and contribute into strategy for growing Bluevine’s presence in India.
• Recruit, train and build a high performing risk organization in India and help scale operations in India.
• Provide strategic insights and support to influence credit and fraud operations strategy 
• Partner closely with risk leadership, risk analytics, underwriting and operations team to identify and recommend opportunities to improve our risk strategies, while managing for customer experience and profitability.  
• Partner closely with the functional and intent leads to ensure the team meets SLAs, quality OKRs, and productivity OKRs. Continuously look for opportunities to improve the operation's team efficiency.  
• Ensure proper documentation of policies and procedures for the operations team and manage SLAs.
• Drive training and quality assurance for the team, in partnership with training, compliance, and functional lead’s guidance. Actively invest in and lead professional development for the team. Invest in developing leaders within the organization.
• Work with the Site Lead and other operations leaders in India to facilitate cultural initiatives such as recognition programs, engagement activities, diversity and inclusion, and community involvement, etc.
• Partner with operations leaders in India to provide site coverage during hours of operation, develop and share best practices while driving consistency in application of engagement and performance routines where applicable

What we look for:

• 10+ years of experience and 3+ years in a managerial role in credit risk, fraud risk, or banking operations (U.S. fintech/line of credit / credit card experience a plus)
• Leadership skills in working with global teams
• Proven skills of managing and motivating teams, preferably has managed team team leaders
• Ability to take a hands-on approach to risk strategy, and be comfortable with data.
• Understanding of KYC, KYB, fraud and credit risk landscape and associated risk and controls