Associate Team Lead, Onboarding and Credit Operations

About Bluevine

Bluevine is on a mission to enable a better financial future for small business owners through innovative banking solutions designed just for them. By combining best-in-class technology with advanced security and a deep understanding of the small business community, we deliver end-to-end banking and lending products that empower always-on entrepreneurs to grow their businesses with confidence. 

As a dynamic company with massive potential, we’re backed by leading investors such as Lightspeed Venture Partners, Menlo Ventures, 83North, Citi Ventures, and nearly 9 years of proven success. Since launching in 2013, we have grown exponentially, amassing over 400,000 customers across all 50 states and a global team of more than 500 people. Our passion is driven by purpose: to give small businesses the tools they need to succeed and we’re just getting started. 

All of this begins with our team who are driven by collaboration, problem-solving, and learning and growing together. With a commitment to innovation and community impact, our mission is to help every small business—and every team member—thrive. Join us! #LI-Hybrid

Job Description

This is an overnight shift. At Bluevine, we pride ourselves on our collaborative culture, which we believe is best maintained through in-person interactions and a vibrant office environment. All of our offices have reopened in accordance with local guidelines. In-office days will be determined by location and discipline.

About the Role:

As an Associate Team Lead for Onboarding and Credit Operations at Bluevine, you will be scaling our operations and ensuring we are meeting policy requirements. Bluevine is looking for a leader who will be responsible for the critical review of client files throughout the application process and account life-cycle. You will oversee the gathering and analyzing of data to verify the identity of Know your Customer (KYC) and Know your business (KYB) for CDD and EDD & Credit Operations. You will  work alongside a motivated team and are exposed to all aspects of FinTech operations in a high-growth startup environment. 

What you’ll do

• Provide support for daily onboarding operations, ensuring 100% accuracy
• Research and resolve client inquiries related to existing accounts and current onboarding applications on behalf of the CS Management team in a timely manner
• Create standard operating procedures for risk processes
• Leverage inter-departmental relationships to deliver elegant solutions that create operational synergies
• Support with application processing and improve procedures as a subject matter expert
• Analyze bank data, conduct KYB and KYC on all applicants within the required SLAs
• Work within your function as a leader to partner teams
• Work on difficult assignments that require independent judgment and analysis & seek out opportunities to automate or simplify complex processes
• You will be expected to consistently deliver useful feedback to your direct reports,  peers, and manager in a way that strengthens relationships and enables projects to advance more quickly
• Lead and direct group conversations around complex problems, goals, and ideas. You keep the team on track and focused on delivering actionable next steps
• Assist analysts to perform extensive due diligence using internal Database and public domain in accordance with regulatory standards
• Manage a team of analysts and ensure efficient and effective onboarding procedures.
• Conduct regular reviews of onboarding procedures to ensure they remain up to date and effective

What we look for

• 4+ years of DDA Onboarding / Credit Risk experience, ideally within the credit / DDA, consumer/business lending, banking, or similar spaces.
• Leadership experience within banking operations is a plus
• OFAC / Sanctions related experience is a plus
• Electronic/FinTech or Financial Services experience preferred
• Bachelor’s degree in Business Administration, Finance, Economics, Accounting
• Proficiently uses Excel to create spreadsheets, models, and reports
• Relishes solving tough problems that have no obvious solutions and deals well with ambiguity
• Proficiently uses Excel to create spreadsheets, models, and reports
• Strong problem-solving skills & able to clearly and effectively communicate verbally and in writing
• Impeccable judgment and acute attention to detail

BENEFITS & PERKS

• Excellent group health coverage and life insurance
• Stock options
• Hybrid work model
• Meal allowance
• Transportation assistance (terms and conditions apply)
• Generous paid time off plan, Holidays
• Company-sponsored mental health benefits
• Financial advisory services for both short- and long-term goals
• Learning and development opportunities to support career growth
• Community-based volunteering opportunities