Associate Team Lead, Onboarding and Credit Operations

About Bluevine

Bluevine is transforming small business banking with innovative solutions like checking, lending, and credit—all tailored to help entrepreneurs thrive. With best-in-class technology, advanced security, and a deep understanding of the small business community, we’re empowering entrepreneurs to grow with confidence.

Backed by leading investors like Lightspeed Venture Partners, Menlo Ventures, 83North, and Citi Ventures, we’ve been supporting SMBs since 2013, serving over 500,000 customers nationwide and growing a dynamic global team of 500 people. Our mission? To fuel small businesses with the financial tools they need to succeed.

At Bluevine, you’ll be part of a collaborative, fast-paced team that’s reshaping the future of banking. Ready to make an impact?

Job Description

This is an overnight shift. At Bluevine, we pride ourselves on our collaborative culture, which we believe is best maintained through in-person interactions and a vibrant office environment. All of our offices have reopened in accordance with local guidelines. In-office days will be determined by location and discipline.

About the Role:

As an Associate Team Lead for Onboarding and Credit Operations at Bluevine, you will be scaling our operations and ensuring we are meeting policy requirements. Bluevine is looking for a leader who will be responsible for the critical review of client files throughout the application process and account life-cycle. You will oversee the gathering and analyzing of data to verify the identity of Know your Customer (KYC) and Know your business (KYB) for CDD and EDD & Credit Operations. You will  work alongside a motivated team and are exposed to all aspects of FinTech operations in a high-growth startup environment. 

What you’ll do

• Provide support for daily onboarding operations, ensuring 100% accuracy
• Research and resolve client inquiries related to existing accounts and current onboarding applications on behalf of the CS Management team in a timely manner
• Create standard operating procedures for risk processes
• Leverage inter-departmental relationships to deliver elegant solutions that create operational synergies
• Support with application processing and improve procedures as a subject matter expert
• Analyze bank data, conduct KYB and KYC on all applicants within the required SLAs
• Work within your function as a leader to partner teams
• Work on difficult assignments that require independent judgment and analysis & seek out opportunities to automate or simplify complex processes
• You will be expected to consistently deliver useful feedback to your direct reports,  peers, and manager in a way that strengthens relationships and enables projects to advance more quickly
• Lead and direct group conversations around complex problems, goals, and ideas. You keep the team on track and focused on delivering actionable next steps
• Assist analysts to perform extensive due diligence using internal Database and public domain in accordance with regulatory standards
• Manage a team of analysts and ensure efficient and effective onboarding procedures.
• Conduct regular reviews of onboarding procedures to ensure they remain up to date and effective

What we look for

• 4+ years of DDA Onboarding / Credit Risk experience, ideally within the credit / DDA, consumer/business lending, banking, or similar spaces.
• Leadership experience within banking operations is a plus
• OFAC / Sanctions related experience is a plus
• Electronic/FinTech or Financial Services experience preferred
• Bachelor’s degree in Business Administration, Finance, Economics, Accounting
• Proficiently uses Excel to create spreadsheets, models, and reports
• Relishes solving tough problems that have no obvious solutions and deals well with ambiguity
• Proficiently uses Excel to create spreadsheets, models, and reports
• Strong problem-solving skills & able to clearly and effectively communicate verbally and in writing
• Impeccable judgment and acute attention to detail

Benefits & Perks

• Excellent group health coverage and life insurance
• Stock options
• Hybrid work model
• Meal allowance
• Transportation assistance (terms and conditions apply)
• Generous paid time off plan, Holidays
• Company-sponsored mental health benefits
• Financial advisory services for both short- and long-term goals
• Learning and development opportunities to support career growth
• Community-based volunteering opportunities