Back to jobs
New

Senior Manager, Disputes

Salt Lake City, UT

About Bluevine

Bluevine is the largest small business banking platform in the U.S., redefining how entrepreneurs manage their money. We create modern financial solutions, from checking and lending to payments and beyond, designed to help small business owners grow, thrive, and take control of their financial future. Our best-in-class technology, advanced security, and deep understanding of the small business community give our customers the confidence to focus on what they do best.

Since 2013, we’ve supported more than 750,000 small businesses nationwide. Backed by leading investors like Lightspeed Venture Partners, Menlo Ventures, 83North, and Citi Ventures, our 500+ person global team shares one mission: to give small businesses the financial tools they need to succeed.

We’re innovators driven by big ideas, collaboration, and real impact. Here, you’ll have the freedom to take ownership, grow your career, and make a difference for small business owners across America. Ready to shape what’s next?

Summary Objective:

As the Senior Manager, Disputes, you will provide strategic leadership and oversight of the end-to-end dispute resolution function. You will be responsible for setting vision, scaling operations, and driving continuous improvement across dispute processes. This role focuses on optimizing performance, mitigating financial and fraud risk, ensuring regulatory compliance, and enhancing customer experience while aligning with organizational growth objectives.

Responsibilities:

  • Own and lead the end-to-end disputes strategy and operations, including card disputes, ACH disputes, wire claims, and check claims, ensuring scalability, efficiency, and accuracy.
  • Lead and develop disputes operations team, fostering a high-performance culture with strong accountability, coaching, and succession planning.
  • Define and track KPIs, SLAs, and performance metrics, using data driven insights to improve cycle times, win rates, and operational quality.
  • Partner with senior leadership to design and execute strategic initiatives, including process transformation, automation, and vendor optimization.
  • Identify, assess, and mitigate operational, fraud, and financial risks, implementing enterprise-level controls and preventative strategies.
  • Drive process optimization and continuous improvement, leveraging technology, automation, and data analytics to scale operations and reduce manual effort.
  • Oversee financial accuracy and reconciliation of dispute related transactions, including chargebacks, recoveries, and ledger impacts.
  • Serve as a senior escalation point for complex, high risk, or high value disputes, ensuring appropriate resolution and risk mitigation.
  • Manage and strengthen relationships with external partners, including dispute vendors, banking partners, and card networks.
  • Ensure full compliance with regulatory requirements and network rules (i.e. Mastercard, NACHA), maintaining audit readiness and supporting internal/external audits.
  • Collaborate cross-functionally with Risk, Finance, Product, Compliance, Legal, and Customer Success to align on policies, improve customer outcomes, and reduce dispute volumes.
  • Lead capacity planning, workforce strategy, and budgeting for the disputes function.

Required Experience and Education

  • Bachelor’s degree in Finance, Accounting, Business Administration, or a related field (MBA or advanced degree is a plus).
  • 8–10+ years of experience in disputes, payment operations, financial services, or related fields.
  • 3-5+ years of people leadership experience, including managing managers or large scale operations teams.
  • Strong analytical and strategic thinking skills, with experience in data driven decision making and reporting.
  • Proven track record of leading process transformation, automation, and operational scaling initiatives.
  • Deep knowledge of card network rules, NACHA guidelines, and dispute/chargeback processes.
  • Excellent communication and stakeholder management skills, with experience influencing senior leadership.
  • Applicants must be currently authorized to work in the United States on a full-time basis.

The compensation range for this role will depend on the level at which a candidate is ultimately brought onto the team. Final offer amounts are determined by factors such as skills, experience, and market alignment. This role is also eligible to earn annual performance-based incentive compensation in the form of a cash bonus.

Senior Manager, Disputes (Level M3) Base Salary of $90,800 – $109,000.

Senior Manager, Disputes (Level M4) Base Salary of $107,500 – $131,800.

Benefits & Perks (US Based ONLY)

  • Excellent health coverage and life insurance benefits
  • 401K with an immediate 3% company match
  • PTO, Company Holidays, and Flexible Holidays
  • Company-sponsored Mental Health Benefits, including 1:1 therapy
  • Over $1,000 each year to spend on your personal wellness
  • Monthly WFH stipends totaling over $1,000 annually
  • Generous, paid parental leave covering up to 20 weeks of leave for birthing parents and up to 12 weeks of leave for all other parents
  • Access to financial coaches and education sessions
  • Weekly catered lunches and fully stocked kitchen pantries
  • Community-based volunteering opportunities

#LI-Hybrid

Create a Job Alert

Interested in building your career at Bluevine - US? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Education

Select...
Select...
Select...
Select...
Select...
Select...
Select...

U.S. Standard Demographic Questions

We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.
Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Bluevine - US’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.