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Solution Advisor - Patient Accounting

Fully Remote - Based in USA

About Blue Water Thinking

Guided by our principles of value generation, continuous innovation, customer-centricity, and vested collaboration, Blue Water Thinking proudly supports our Federal clients in achieving their Agency goals.

Founded by a decorated twenty-eight year Veteran of the United States Army, Blue Water Thinking understands and supports the mission of our Nation's war fighters, Veterans, their families and caretakers. 

Leveraging our executive team's military experience and private and public sector consulting expertise, Blue Water Thinking takes an integrated "one-team" approach and brings to bear best-fit solutions,  thought leadership, and grit to meet our client's transformational needs.

Fueled by our values of integrity, respect, professionalism, stewardship and customer service, the Blue Water Thinking team understands the power of the human connection, collaboration, humility and loyalty to one another, our clients and industry partners.

Lastly, our formula for success is simple:  Build something good, take care of our people, keep our clients satisfied, nurture our work ethic and reputation, build long-lasting partnerships, enjoy what we do and give back as much as possible.

Job Description:

Blue Water Thinking is seeking a Solution Advisor to support the Department of Veterans Affairs (VA) Electronic Health Record Modernization (EHRM) program as a Solution Advisor providing Cerner expertise, support, and knowledge transfer sessions to the National/VISN Councils/local workshops, and VA solution experts.

Responsibilities:

  • Support translation of Cerner capabilities and nomenclature to enable VA understanding in partnership with the Solution Expert.
  • Bring the VA-assigned solution experts up to speed in their respective areas with solution knowledge.
  • Review and help the Solution Management Administrators (SMA) with the task orders and deliverables, and ensure they are received on time and are completed accurately per program office requirements.
  • Provide support to the SMAs and members by assisting in the current state workflow/requirements analysis.
  • Assist in future state workflow design and diagrams.
  • Identify potential risks and pain points in the workflows.
  • Assist with management, escalation, and resolution of trouble tickets and change requests.
  • Assist in reporting requirements/mapping/identification.
  • Assist in the development of EHRM testing scripts and support all EHRM testing types and EHRM testing events.
  • Review and assist in managing issues and risks with mitigation plans.
  • Work with Oracle Health and VA in build/design/workflow changes.
  • Assist in the review of training manuals and job aids.
  • Assist and support in cutover/go live planning and post go live support.
  • Assist with development and review of workplans.
  • Provide solution knowledge expertise on Patient Accounting.

Minimum Qualifications:

  • 5+ years of professional work experience
  • Works independently designing and developing new software products or major enhancements to existing software for a healthcare/clinical environment.
  • Acts as highest level technical expert, addressing problems of systems integration, compatibility, healthcare semantics, informatics and multiple platforms.
  • Responsible for project completion.
  • Performs feasibility analysis on potential future projects to management
  • Bachelor's degree in Healthcare IT, computer science, electronics engineering, engineering or technical related field, or an additional 10 years of experience may be substituted for degree requirements

Additional qualifications:

  • Experience in the VA
  • Preferred Millennium experience on code levels 2018 or higher
  • Preferred understanding of Cerner Model recommendations
  • Knowledge of Patient Accounting solution configuration
  • Analysis and development of Current/Future State workflows required
  • Experience managing functional validation and end user testing for Cerner (or other EHR) and integrated third party solutions
  • Able to identify and mitigate risks
  • Performs feasibility analysis on potential future projects to management
  • Experience supporting the identification of root causes, courses of actions, and potential solutions to support any major incident or response efforts
  • Experience leveraging ServiceNow’s out-of-the-box features to customize reports and solutions for clients. Experience collaborating with multiple stakeholder groups to evaluate and escalate tickets
  • Strong leadership, written/oral communications, analysis, data gathering and organization skills
  • Experience facilitating reviews, evaluating scenarios for stakeholder impact, and collaborating with Solution Experts to provide recommendations for optimization and effective change

Eligibility:

  • Must be currently authorized to work in the United States on a full-time basis
  • Must be able to obtain and maintain the required Public Trust clearance for this role

Compensation:
Salary for this position is determined by various factors, including but not limited to, location, the candidate’s particular combination of knowledge, skills, competencies and experience, as well as contract-specific affordability and organizational requirements. The proposed salary range for this position is outlined below.

Salary range: $140,000 – $155,000

Blue Water Thinking offers a comprehensive benefits package including health insurance (medical, dental, and vision), paid time off, federal holidays, and a matching 401(k) plan.

Our Commitment to Equal Employment Opportunity.

Blue Water Thinking, LLC (BWT) is committed to equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, sex, disability, protected veteran status, or any other basis protected by applicable federal, state, or local law.

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