Enterprise Command Center - SolarWinds Monitoring Engineer

About Blue Water Thinking

Guided by our principles of value generation, continuous innovation, customer-centricity, and vested collaboration, Blue Water Thinking proudly supports our Federal clients in achieving their Agency goals.

Founded by a decorated twenty-eight year Veteran of the United States Army, Blue Water Thinking understands and supports the mission of our Nation's war fighters, Veterans, their families and caretakers. 

Leveraging our executive team's military experience and private and public sector consulting expertise, Blue Water Thinking takes an integrated "one-team" approach and brings to bear best-fit solutions,  thought leadership, and grit to meet our client's transformational needs.

Fueled by our values of integrity, respect, professionalism, stewardship and customer service, the Blue Water Thinking team understands the power of the human connection, collaboration, humility and loyalty to one another, our clients and industry partners.

Lastly, our formula for success is simple:  Build something good, take care of our people, keep our clients satisfied, nurture our work ethic and reputation, build long-lasting partnerships, enjoy what we do and give back as much as possible.

Job Description

Blue Water Thinking is seeking a SolarWinds Monitoring Engineer to implement best in class engineering strategies to support a large distributed SolarWinds environment. You will maintain responsibility for supporting the Application Performance Monitoring solution via SolarWinds. Execute the daily activities of ServiceNow SolarWinds tickets e.g., add/remove, maintenance mode, discovery, custom properties etc. for Application/Hardware Performance Monitoring efforts. Create documentation of all steps and training for application customer and enable integration of SolarWinds process SolarWinds tickets, development of single pane of glass dashboards, including integration with ServiceNow ITSM. This position is open to remote delivery anywhere within the U.S., to include the District of Columbia.

Responsibilities

• Execute the daily activities of ServiceNow SolarWinds tickets e.g., add/remove, maintenance mode, discovery, custom properties etc. for Application/Hardware Performance Monitoring efforts.
• Create documentation of all steps and training for application customer and enable integration of SolarWinds process SolarWinds tickets, development of single pane of glass dashboards, including integration with ServiceNow ITSM.

Minimum Qualifications

• 1 to 2+ years of experience with SolarWinds, processing SolarWinds Tickets, installing agents, SNMP/WMI polling, APIs, performance monitoring tool alerts, dashboards, and data trend analysis in a monitoring tool
• Experience with maintaining SolarWinds processes
• Experience in data engineering with SolarWinds for both ingestion and extraction for custom properties
• Experience with ServiceNow (SNOW) ITSM. Execute on data calls for reporting.
• Experience with Windows and Linux Operating systems, services, daemons, containers, and VMs
• Experience with troubleshooting and identifying SNMP/WMI polling issues
• Ability to obtain a security clearance
• HS diploma or GED and 13+ years of relevant professional experience or BA or BS degree in computer science, electronics engineering, or other engineering or technical discipline with 5+ years of relevant professional experience

Preferred Qualifications

• Experience with Agile frameworks
• Experience with the VA
• Experience with ServiceNow Visual Task Boards and service ticket management
• Possession of excellent verbal and written communication skills

Eligibility

• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
• Must be able to obtain and maintain the required Federal Public Trust clearance for this role.

Compensation

The salary range for this position is $75,000 – $95,000.

Blue Water Thinking offers a comprehensive benefits package including health insurance (medical, dental and vision), paid time off, federal holidays, and a matching 401(k) plan.

Our Commitment to Equal Employment Opportunity.

Blue Water Thinking, LLC (BWT) is committed to equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, sex, disability, protected veteran status, or any other basis protected by applicable federal, state, or local law.

Applying for this Job:

• Resume must be submitted in word document format and must include dates in each section (experience, education, certifications...)
• Candidates must fill out the below form to the best of their knowledge