Acumatica Consulting Manager

 Blytheco is at the forefront of digital transformations, process automation and leadership.  We’re known for delivering exceptional solutions and extraordinary client experiences. We have a fantastic opportunity for an Acumatica Consulting Manager to join our professional services team. Our ideal candidate is a tech-savvy software professional who has a proven track record of driving high performing consulting teams, setting the strategic vision of a software practice, and achieving performance objectives. This is a great opportunity to use your hand-on leadership style and extensive ERP knowledge to impact our award-winning Acumatica practice.

The Role

Our Acumatica Consulting Manager will lead a team of talented software consultants in the execution and delivery of world class implementation projects to our customers while managing key performance indicators and driving the overall growth and profitability of the Acumatica delivery practice. Our team leader will take a hands-on, lead-by-example approach, by actively participating in implementation projects. Providing insightful guidance and support, they will enable and encouraging their team to achieve their highest level of performance, consistently delivering world class services that exceed our client’s expectations.

Scope of the Role:

The role of our Acumatica Consulting Manager is to effectively manage the P&L of the delivery practice and drive profitability and growth through client satisfaction & reference-ability, while providing leadership, insight, and direction to our team of a dedicated professional services consultants. Essential responsibilities will include but are not limited to:

• Collaborate with leadership to continuously refine and enhance delivery strategy and methodology
• Lead the practice in delivering services that meet and exceed client expectations
• Manage the practice to key performance indicators
  • Set and reinforce clear, measurable performance expectations for team
• Act as the Company’s product line expert for Sales, Consulting, and Marketing Efforts
  • Use expertise in managing people to lead, develop and position Acumatica for success within the marketplace for the company
• Provide oversight, governance, and management on active Acumatica projects/engagements
• Exhibit strong, hands-on leadership style by providing guidance and mentorship to consulting team:
  • Conduct team meetings and weekly one-one-one meetings; participate in mentoring, knowledge-sharing, and Q&A
  • Energize, develop, motivate, coach, and train team to success
  • Build and reinforce teamwork with direct reports through clear, effective communication, ensuring both understanding and accountability
  • Maintain a positive practice culture that is evidenced by high employee morale and low turnover
• Display a healthy level of teamwork by developing solid relationships with other departments in the organization
• Establish and maintain relationships with customers, vendors, and key strategic partners

Day in the Life of our Acumatica Consulting Manager:

• Effectively maintain a 50% personal utilization rate by assisting in all phases of the software implementation process to include discovery calls, configuration, mapping, data migration, training, etc.
• Manage a team of direct reports, providing daily guidance, support, and coaching
• Participate in the interview process and drive onboarding activities
• Conduct weekly one-on-one meetings with team members and engage in training, coaching and development activities to ensure a productive, engaged, and satisfied team
• Develop and maintain functional best practices for client implementations
• Act as the first point of contact on all functional escalations for your team
• Review consulting team’s time & billing (Work in Progress reports – WIP) to ensure accuracy
• Attend status, project, and leadership meetings
• Participate in sales calls, acting as the Subject Matter Expert on the Acumatica application; assist the sales team with scoping and demonstrations
• Provide guidance and support to consultants
• Create reports, write Scope of Work documents (SOW’s), assist with project scoping and planning, and assist consulting team members with clerical/administrative duties, as needed
• Travel to client sites or phone/video calls with clients on an as-needed basis
• Build relationships with clients while understanding current and future needs to assist with client transformations

Role Requirements:

Expertise and Experience

• Bachelor’s degree
• 2-5 years of leadership experience of an ERP product line in a VAR environment
• A strong understanding of the Acumatica application, or similar midmarket SaaS ERP solutions
  • Able to provide insight and recommendations to Sales and Consulting teams to solve complex business needs, understand new rollouts, functionality, and interfaces that will enhance the client experience
• Demonstrated ability to achieve professional services revenue goals, lead consulting teams and engagements, and ensure the delivery of an exceptional customer experience
• Understanding of operational processes and requirements in the ERP world (e.g. distribution and/or manufacturing with functional competency in accounting, procure to pay, operations, etc.)
• Outstanding leadership and coaching skills with the ability to lead, train, and motivate others
  • Natural talent for developing and fostering collaborative and trusting relationships with team members, co-workers, and clients
• Ability to manage customer expectations skillfully and diplomatically
• Superior presentation, verbal, and written communication skills
• Excellent project management abilities
  • Capable of effectively setting and achieving goals, and meeting deadlines though effective time management and prioritization
  • Ability to handle multiple projects and manage practice demands with a sense of urgency
• Demonstrated analytical, organizational, and interpersonal skills
• Proficient with MS Office Suite, Smartsheet, and CRM applications
• Ability to travel, as needed

Attributes

• Passionate about ERP software and dedicated to the delivery of a world class customer experience
• Forward thinking, action and solutions oriented
• Positive attitude with a spirit of service
• High level of energy, motivation, initiative, and accountability
• Drive to achieve and succeed

Benefits and Perks:  

We recognize that our success begins and ends with our valued team members, so we pay it forward by offering a comprehensive lineup of benefits & perks that promote health and wellness, work/life harmony, and peace of mind.

• Competitive compensation plan (Total Targeted Annual Compensation Range $145K-$165K+)
• Medical, dental, vision coverage
• Company-paid life insurance
• Options for additional insurance coverages
• 401(k) Plan
• Paid Time Off accruals
• Company Paid Holidays
• Tuition reimbursement and on-going training opportunities
• Employee Recognition and Leadership Programs
• Annual Company Conference – “Quest for Excellence”
• Employee Referral Bonus Program
• Opportunities to give back to the community
• Our award-winning culture