Senior Manager, Payment Processing

Title: Senior Manager, Payment Processing

Reports to: Director, Service Operations

Location: Miami, FL (hybrid) / US Remote

About the Company 

At BMG Money, our mission is to provide access to affordable and responsible credit for underserved consumers facing unexpected expenses. We all share one vision— Redefining lending through technology, where underserved individuals can thrive financially through forward-thinking, responsible, and innovative financial solutions.

Job Summary

We are seeking a Senior Manager of Payment Processing to lead and evolve our payments function for the personal loan line of business. This leader will be responsible for managing day-to-day operations, ensuring compliance with regulatory requirements, and driving process improvements through automation, vendor optimization, and AI-driven solutions.

The ideal candidate will bring the rigor of mature company practices while embracing the agility and innovation of a fintech environment. They will be equally comfortable leading a high-performing team, collaborating with cross-functional partners, and rolling up their sleeves to solve operational challenges.

Key Responsibilities

• Lead the end-to-end payment processing function for personal loans, including ACH, card payments, wires, and other payment methods.
• Oversee daily reconciliation, exception handling, and resolution of payment discrepancies.
• Establish and enforce SLAs, KPIs, and quality standards to ensure operational excellence.
• Manage relationships with key payment processors, banks, and third-party vendors.
• Evaluate, implement, and optimize payment platforms, AI tools, and automation solutions to increase efficiency and reduce risk.
• Partner with IT and Product to ensure seamless integration between core systems and payment platforms.
• Ensure payment processing practices adhere to applicable laws, NACHA rules, card network regulations, and internal compliance requirements.
• Develop and monitor internal controls to prevent fraud, errors, and unauthorized transactions.
• Work closely with Risk, Compliance, and Finance teams to address regulatory inquiries and audits.
• Lead, mentor, and develop a team of payment operations specialists and analysts.
• Foster a culture of continuous improvement, accountability, and operational discipline.
• Support career growth through training, cross-skilling, and professional development.

Qualifications

• 7+ years of payment processing or payment operations experience, with at least 3 years in a leadership role.
• Experience in personal loans or consumer lending (preferred), banking, or fintech.
• Demonstrated success managing vendor relationships and negotiating service-level agreements.
• Proven ability to implement automation/AI tools in an operational setting.
• Strong knowledge of NACHA rules, card network operating regulations, and applicable consumer lending laws.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong interpersonal and communication skills for cross-functional collaboration.

Preferred Qualifications

• Experience in both a mature corporate environment and a high-growth fintech or startup.
• Hands-on experience with common payment vendors/processors (e.g., Fiserv, FIS, Stripe, Plaid, Dwolla) and reconciliation platforms.
• Track record of building or transforming a payments function from the ground up.