Project and Client Relationship Manager

New York City, NY

Project and Client Relationship Manager

The Project and Client Relationship Manager (PCRM) will play a crucial role in supporting Boingo's wireless solutions, ensuring both successful project execution and strong client relationships. This individual will be responsible for coordinating project activities, maintaining project documentation, and providing exceptional support to both internal teams and external clients. This role requires a blend of organizational skills, communication expertise, and the ability to manage multiple priorities in a fast-paced environment.

 Responsibilities

  • Project Coordination & Support:
    • Serve as supportive intermediary between internal teams and the customer to ensure project success from a customer perspective.
    • Support maintenance and updates of electronic project files, databases, project activities and team communications.
    • Work with internal teams and cross-functional members for equipment tracking and updates.
  • Client Relationship Management:
    • Aid in the relationship management between Boingo and assigned venue account(s).
    • Develop and maintain effective communication, ensuring client expectations are understood and achieved.
    • Support the creation of annual strategic account plans, documenting each venue's organization, key stakeholders and communication matrix, action plans, key contractual business terms, and account growth and expansion opportunities.
    • Assist in managing the pipeline of renewals or extensions and seek opportunities for growth or expansion.
    • Assist customers with setting up and navigating Boingo Insights and dashboards while promoting the value of the products and services we offer.
    • Monitor network incidents and ensure timely resolution
  • Reporting and Communication:
    • Create customer reporting in various tools and applications.
    • Collaborate in the facilitation of project review meetings, providing timely updates to both internal and external stakeholders.
    • Gather customer feedback and provide updates to supervisor.
    • Cooperate with the internal and external groups to gather business and technical requirements necessary to build and expand Boingo solutions.
    • Identify and communicate risks.
  • Additional Support
    • Assist projects to transition smoothly through the project lifecycle.
    • Identify opportunities to grow revenue, including through renewals and additional products

Requirements

  • 2-4 years’ proven experience in a project coordination, account management, or similar role, ideally within the wireless technology, telecom, cellular or commercial real estate industries.
  • Strong organizational skills, attention to detail, and self-management.
  • Excellent written and verbal communication skills.
  • Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
  • Ability to work independently and as part of a team.
  • Ability to manage multiple projects and relationships concurrently.
  • Experience with CRM systems (e.g., Salesforce).
  • Professional and articulate, comfortable communicating with executive-level customers.
  • Demonstrated ability to build relationships and foster positive business connections.
  • Ability and willingness to travel throughout the greater NYC area, with domestic travel up to 10% of the time.

 Nice to Have

  • Familiarity with wireless technologies and/or the telecommunications industry.
  • Jira experience.
  • Previous experience working with government entities and/or transportation agencies.
  • Bachelor’s degree preferred.

Compensation

The hiring pay range for this position is $88,000 to $110,000 per year. The base pay rate actually offered will take into account internal equity and may vary depending on the candidate’s geographic region, job-related knowledge and experience, among other factors.  Boingo also offers an annual bonus plan as part of the compensation package, in addition to the full range of medical, dental, vision, financial, and other benefits.  

Meet Boingo

Boingo Wireless is one of the world’s leading providers of connectivity solutions, powering wireless networks in airports, transit hubs, military bases, stadiums, multifamily communities, and commercial properties. We design, build, and manage secure, high-performance DAS, Wi-Fi, private networks, and small cell systems that keep people and businesses connected wherever they are. 

At Boingo, we don’t just follow the latest technology trends, we help shape them. Our team is driven by a culture of innovation, collaboration, and customer success, with a proven track record of delivering solutions that meet the evolving demands of connected environments. 

We offer a generous package of benefits and perks, including health, dental, vision, a bonus plan, 401(k) match, gym & phone reimbursement programs, tuition reimbursement – and more!  We have a great office space in the heart of the city, at Rockefeller Center.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, disability or veteran status.

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