SVP of Payments

Boku Inc. (BOKU.L) is the leading global provider of local mobile-first payments solutions. Global brands including Amazon, DAZN, Meta, Google, Microsoft, Netflix, Sony, Spotify, and Tencent rely on Boku to reach millions of new paying consumers who do not use credit cards with our purpose-built payment network of more than 300 local payment methods across 70+ countries. Every year, Boku processes over $10 billion in value for our customers. Incorporated in 2008, Boku is headquartered in London and San Francisco and has employees in over 39 countries around the world, including Brazil, China, Estonia, Germany, Ireland, Japan, Singapore, and the UAE. Boku is a truly global company that takes pride in its diversity and thriving equal opportunity workplace.

We're looking for an exceptional and experienced Senior Vice President (SVP) of Product Management to lead and scale our product organization, specifically for our flagship local payment solution for global eCommerce. This strategically central role reports directly to the Chief Product Officer (CPO) and will be instrumental in building a world-class product team and infrastructure that can effectively execute our ambitious vision and strategy.

As SVP overseeing our end to end payment solution, you will be responsible for leading a team of approximately 2 dozen product managers responsible for road mapping all the different components that comprise our merchant offering including but not limited to our network coverage, our payment gateway (for online acceptance and processing), our money movement platform (for acquiring and settlement), our merchant portal, our consumer UX, and an array of value added services designed to deliver superior business outcomes.  You will be expected to drive our growth strategy by providing strategic acumen, organizational leadership, and execution focus.

Responsibilities:

• Strategic Roadmap & Business Objective Rationalization: Take ownership of rationalizing multiple product roadmaps and aligning them with various business objectives. You'll ensure that our overall product portfolio is cohesive, strategically prioritized, and effectively contributes to the company's vision and goals.
• Organizational Scaling & Development: Design and implement strategies for scaling the product organization, including talent acquisition, talent development, and organizational design.
• Management of Multiple Product Teams & Domains: Oversee and provide strategic direction for multiple product teams, each focused on distinct product lines or domains. Ensure cohesion and alignment across these diverse areas to achieve overarching company goals.
• Budget Planning & Prioritization: Lead the strategic planning of the product organization's budget, including allocation of resources and setting budget priorities to maximize impact and alignment with company objectives.
• Risk Management: Proactively monitor and assess organizational and execution risks related to critical deliverables from the product team while implementing strategies to mitigate identified risks, ensuring the stability and success of product initiatives.
• Best Practices & Operational Excellence: Introduce and champion the adoption of product management best practices, establish robust operating mechanisms, and standardize key processes and ceremonies across the product lifecycle. This includes, but is not limited to:
• Standardized approaches for collecting and integrating stakeholder feedback such as cross functional workshops and product demos.
• Systematic methods for gathering and analyzing customer feedback through various channels that include but not limited to usage data, business reviews, and customer forums.
• Consistent frameworks for reporting milestone achievements and project progress.
• Clear processes for assessing, reporting, and mitigating project risks.
• Talent Management & Coaching: Lead and mentor a team of product leaders and managers, providing coaching and guidance to foster their growth and maximize their impact. Develop and implement programs for continuous learning and skill enhancement within the product organization.
• Strategic Alignment & Execution: Ensure the strategy of the CPO and executive team are effectively cascaded all the way through the product organization to achieve maximum team alignment and longitudinal line of sight across multi-year roadmap plans.
• Cross-Functional Collaboration & Culture: Partner closely with engineering, design, marketing, sales, and other key stakeholders to ensure seamless product development and launch processes. Establish and refine ceremonies around product launches to maximize impact and coordination with sales and marketing. Foster a highly collaborative culture and ensure positive feedback loops between product management and sales, marketing, and engineering teams. Actively facilitate and support a culture of innovation, experimentation, and the consistent development of scalable products.
• Internal and External Evangelism: Communicate the value proposition, strategic rationale, and business impact of various product features and ideas to employees, customers, partners, investors, and other industry players through well-articulated stories and presentations.
• Continuous Improvement: Identify and implement opportunities for continuous improvement in all aspects of product management, driving efficiency, effectiveness, and scalability.

Qualifications:

• 15+ years of progressive experience in product management, with at least 5 years in a senior leadership role (e.g., VP or SVP of Product).
• Demonstrated experience managing multiple product teams and diverse product domains simultaneously, including the successful rationalization of multiple roadmaps and business objectives.
• Proven track record of successfully scaling product organizations, managing rapid growth, and implementing strategic operational improvements.
• Deep expertise in product management best practices, including agile methodologies, product discovery, roadmap development, and go-to-market strategies.
• Demonstrated experience in talent acquisition, talent development, and organizational design within a product context.
• Proven ability to manage significant budgets, set financial priorities, and mitigate organizational and business risks.
• Strong leadership, coaching, and mentoring skills, with a passion for developing high-performing teams.
• Exceptional communication, interpersonal, and stakeholder management skills.
• Ability to think strategically and execute tactically, with a focus on data-driven decision-making.

If you are a strategic and hands-on leader with a passion for building high-performing product organizations and driving impactful product outcomes, we encourage you to apply.