
Telecom Provisioning Engineer
Summary:
We are seeking highly skilled and detail-oriented Provisioning Tier 2 Support Specialists to support and troubleshoot advanced telecommunications provisioning systems and equipment. This role requires experience with DSLAMs, digital cross-connects, and operational support systems. The ideal candidate will work closely with field technicians and internal teams to ensure seamless service delivery and maintenance.
Key Responsibilities:
- Provisioning and troubleshooting various network equipment such as:
- Alcatel / Nokia equipment
- Pair Gains / DSLAMs
- Adtran TA 3000/5000
- Calix systems
- SLC-5 / SLC-96
- Litespan
- Digital Cross-Connects (e.g., Titan 5500/6500, iMTN, DACS III/IV)
- Working with field technicians who utilize complex testing devices such as protocol analyzers, transmission measuring sets, etc., while troubleshooting and installing services.
- Maintaining accurate and complete records, preparing and updating logs, records, and files regularly.
- Analyzing and verifying switching or operational support systems software, including translations.
- Accessing and operating operational support system software and hardware, including systems used for specific customer contracts.
- May be required to perform LAN/WAN administration.
- May be required to perform additional duties and tasks as required by the Company.
Requirements / Qualifications:
- Reliable internet connection and remote work setup.
- Availability to work non-standard hours as needed by the business.
Preferred Qualifications:
- Digital fundamentals and electricity theory, equivalent trade experience or certificate (A+, Networking +, or CCNA) from an accredited outside agency.
- Experience in advanced software-based digital switch programming and diagnostics
- Network Troubleshooting
- Network Security
About Bold Business:
Bold Business is a US-based global business process outsourcing (BPO) firm with over 25 years of experience and $7B+ in client engagements. We help fast-growing companies scale through smart talent strategies, automation, and technology-driven solutions.
Bold Business recruiters always use a “@boldbusiness.com” email address and/or from our Applicant Tracking System, Greenhouse. Any variation of this email domain should be considered suspicious. Additionally, Bold Business recruiters and authorized representatives will never request sensitive information in email or via text.
Create a Job Alert
Interested in building your career at Bold Business? Get future opportunities sent straight to your email.
Apply for this job
*
indicates a required field