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Implementation Manager

Remote; United States or Canada

Bolt is on a mission to democratize commerce. We relentlessly prioritize our retailers—putting their brands front and center while enabling frictionless shopping at any touchpoint in the customer journey. At the center of it all is our rapidly growing universal shopper network—Bolt merchants such as Revolve, Luisa via Roma, Benefit Cosmetics, Kendra Scott, Lucky Brand Jeans, and Johnny Was can access tens of millions of shoppers, offering them a best-in-class checkout.

And revolutionizing ecommerce is only half of the equation—we’re also transforming the way we work. At Bolt, we have created a work environment where people learn to drive impact, take risks and make big bets, and grow from feedback, all while feeling welcomed and accepted for who they are. Come join us on the adventure today!

Your role at Bolt:

Bolt is looking for an Implementation Manager to drive fast, efficient, and delightful on-boarding for new customers. Working in partnership with customer success, integrations, and sales teams, you’ll own the strategic on-boarding process including: managing timelines, projects, stakeholder alignment, and expectation setting across internal and external teams.

Ideal candidates have the ability to understand the technical complexity, a keen sense for managing people, and a great ability to get stuff done. Deep curiosity and the ability to go above and beyond to tackle big problems are key! 

What You Will Be Doing:

  • Get deeply familiar with Bolt's platform and product offering
  • Understand and articulate to customers how they will integrate into Bolt Products.
  • Manage the largest and most critical customer on-boarding projects 
  • Identify and tackle blockers to getting customers live quickly
  • Communicate and align with internal and external stakeholders 
  • Design methods for repeatable project on-boardings that focus on speed and quality
  • Help build internal integration and services ability with our plugin and API driven solutions
  • Provide customers with advice on Bolt products configurations, implementation and design.
  • Document process changes for customers' accounting and customer service teams 

What Would Set You Up For Success:

  • 5+ years of technical project management in onboarding/Implementation or Customer Success roles.
  • Proven ability to quickly learn new technologies, understand complex systems (APIs, databases, SDK's, etc.), and desire to improve technical acumen
  • Excellent communication skills; comfortable leading meetings with high level decision makers as high as C-level executives.
  • Ability to identify and clearly communicate pragmatic solutions to complex integration problems 
  • Ability to navigate ambiguity and make decisions on how to move forward by pulling in the right people. 
  • Ideal candidates have either strong academic credentials or experience at a top employer. 
  • PMP Certification is a plus
  • Experience working with e-commerce platforms (Salesforce, Magento, BigCommerce) is a plus

Estimated cash compensation for this role is $110,000-$120,000 USD, plus equity depending on experience. 

Benefits:

  • Comprehensive health coverage: Medical, dental and vision
  • Remote-first workplace
  • Time away: Minimum of 20 days guaranteed PTO, paid holidays + floating holidays, your birthday off!
  • Paid parental leave
  • Competitive Pay
  • Retirement plans
  • Virtual and in-person team & company events

In addition to our core values, Bolt is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity and expression, genetic information, pregnancy and related conditions, veteran status or any other reason prohibited by law. On our mission to democratize commerce, the Bolt platform levels the playing field for everyone. As a company, we are committed to designing products, building a culture, and supporting a team that reflects the diverse population we serve (that is, everyone).

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:rotating_light:Important Application Requirement: To be considered for this role, all applicants must download the Bolt Super App before their interview. We want you to be familiar with the product, how it works, and what kind of experience we’re creating for users.

:warning: No app = no interview. If you don’t download and explore the app, your application won’t be considered.

🌎 Can’t access the app? No problem—we are a global team and our app will soon be available everywhere. If you’re currently unable to download it due to your geographic location, please apply regardless, you’ll still be considered.


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