Workforce Planning Manager

Bond Vet is on a mission to strengthen the human-animal bond through better pet care. We offer primary and urgent care, so we’re there for pets when they need us most. Our clinics are designed with pets and people in mind: warm, friendly, and highly sniffable. We balance this design with a strong focus on technology, all built in-house, which means we can easily innovate our systems to improve the veterinary team, pet, and client experience.

Bond Vet is looking for an experienced and forward-thinking Workforce Planning Manager to lead the data-driven transformation of our scheduling and labor planning functions. This role will move beyond tactical scheduling to focus on strategic workforce planning, leveraging technology and analytics to optimize staffing, control labor costs, and ensure scalable solutions for our growing network of veterinary clinics. Reporting to the Director of Central Operations, the Workforce Planning Manager will collaborate across teams to improve scheduling systems, streamline workflows, and ensure resource alignment with Bond Vet’s growth trajectory based on the use of data analytics. This role requires expertise in HRIS platforms like UKG Pro, workflow automation, and data analytics (using tools such as SQL and BI platforms), with proven experience in workforce planning, process optimization, and project management.

Key Responsibilities

Strategic Workforce Planning and Optimization

• Collaborate with clinic leadership and business leaders to align scheduling practices with operational demands and long-term goals.
• Forecast staffing needs using labor trends, client demand, and growth projections to optimize labor costs and resource utilization.
• Develop and implement workforce planning processes that balance business needs, employee preferences, and operational efficiency.

Technical Ownership and Collaboration

• Act as the subject matter expert for UKG Pro Advanced Scheduling and other integrated tools, maintaining expertise in TLM (Time and Labor Management) and scheduling-related modules.
• Partner with the Tech, Data, and Operational Excellence teams to develop and automate workflows, reducing manual intervention and improving accuracy.
• Maintain scheduling rules, preferences, and workflows within UKG Pro, ensuring compliance with labor regulations and company policies.
• Stay updated on UKG Pro product enhancements, working with operations to implement system changes and optimizations.

Data-Driven Decision-Making and Reporting

• Build, automate, and manage workforce planning analytics using tools like SQL and BI platforms.
• Develop dashboards and automated reports to track labor costs, overtime, time-off utilization, and scheduling adherence, providing actionable insights to leadership.
• Conduct regular audits to ensure data integrity, identify inefficiencies, and support informed decision-making.

Workflow Automation and Scalability

• Design and implement scalable workflows and systems to support Bond Vet’s expanding clinic network, ensuring scheduling processes adapt to organizational growth.
• Automate routine scheduling processes to reduce administrative burdens, improve accuracy, and enhance efficiency.
• Standardize scheduling best practices across clinics to promote consistency and operational excellence.

Labor Cost Optimization and Compliance

• Analyze labor costs regularly to identify opportunities for optimization and align staffing with financial goals.
• Ensure compliance with labor laws and internal policies by configuring systems and workflows to prevent errors and inefficiencies.

Cross-Functional Collaboration

• Partner with central operations, HR Operations, payroll, clinic teams, and leadership to align staffing strategies with business objectives.
• Act as a liaison between departments to foster a unified approach to workforce planning and address staffing challenges proactively.
• Facilitate communication across regions to ensure alignment and consistency in workforce planning efforts.

Project Management

• Lead workforce scheduling projects, including the implementation of new technologies and processes within UKG Ready.
• Manage project timelines, budgets, and resources to ensure successful delivery and adoption of initiatives.
• Communicate project progress, deliverables, and outcomes to stakeholders clearly and effectively.

Training and Development

• Develop comprehensive training materials and standard operating procedures (SOPs) for scheduling tools and processes.
• Provide onboarding and ongoing support for clinic managers and scheduling staff to ensure effective system usage and adherence to best practices.
• Foster a culture of scheduling enablement by addressing feedback, supporting users, and continuously improving processes.

Qualifications

Education:

• Bachelor’s degree in business administration, operations management, or a related field (or equivalent experience).

Experience:

• 5+ years in workforce planning, HRIS implementation, or scheduling system administration, with a focus on UKG Pro.
• 2+ years in reporting and analytics, utilizing SQL and BI platforms (e.g., Alteryx, Power BI, Tableau, DOMO).
• 2+ years in project management, with a proven track record of delivering results on time and within budget.
• Skills:
• Expertise in scheduling tools, workflow automation, and process optimization.
• Strong analytical skills to interpret data, generate insights, and drive decisions.
• Proven experience in workflow automation and process optimization.
• Excellent communication and organizational skills, with a strategic and collaborative mindset.

You Are:

• Strategic and Analytical: Skilled in using data and technology to solve complex staffing challenges and improve operational efficiency.
• Innovative and Adaptable: Excited to build scalable solutions that align with Bond Vet’s growth trajectory.
• Technically Proficient: Confident in configuring scheduling systems and developing automation to streamline processes.
• Collaborative and Communicative: Thrive in cross-functional teams and excel at building relationships across departments.

Proactive and Future-Focused: Dedicated to anticipating organizational needs and designing solutions that drive long-term success.

Pay Range $100,000-$140,000 annually depending on experience