Solutions Architect

About The Role

Bosa Properties has always leveraged technology to offer exceptional customer experiences across business verticals. As technology evolves and plays an increasingly important role in driving our business forward, we seek an experienced Solution Architect who will work with cross-functional teams to build more effective, integrated, and scalable technology solutions for our Marketing, Sales, Leasing and Customer Service teams.

This role requires hands-on experience with marketing and sales systems. The candidate will collaborate closely with various business units and technology teams and report to the Director, Product Management.

What You'll Do

• Solution Design: Gain a deep understanding of our existing IT infrastructure and business processes related to marketing, sales, leasing, and customer service, and identify areas for improvement. Own the technical vision and work with cross functional teams to design effective and efficient solutions for existing business problems and new opportunities.
• System Architecture Design: Design, test, and implement technical architectures for scalable, secure, and efficient customer platforms. Improve existing system architecture for CRM (Salesforce) and other marketing, sales, and service management platforms. Design and manage transition of on-premise systems to cloud.
• Business Requirements Analysis: Collaborate with the Product Management team, Business Analysts and subject matter experts (SMEs) to understand business processes and requirements, and translate them into process maps, technical specifications and system designs.
• Technology Evaluation and Selection: Evaluate new technologies and tools to ensure our platforms are leveraging the latest advancements in marketing, sales and customer management technology, particularly AI for content and analytics, 3D modeling, and AR/VR.
• Prototyping and Proof of Concept Development: Work with internal and external development teams to create prototypes and proof of concepts to validate technical feasibility and demonstrate proposed solutions to stakeholders.
• Integration Planning: Lead the integration efforts between different systems and platforms to ensure data consistency, effective collaboration between various functional teams, and a unified customer experience.
• System Documentation: Develop comprehensive documentation for new and existing systems, including architecture diagrams, technical specifications, and integration guides.
• Performance Optimization: Identify performance bottlenecks and implement solutions to optimize system performance and reliability.
• Security and Compliance: Implement robust security measures and ensure compliance with industry standards and regulations (e.g., CASL, PIPA, etc.) across all customer platforms.
• Consultation and coaching: Consult, coach and collaborate with product and delivery managers, application developers and key vendors to build future-proof technical solutions.
• Team Collaboration: Work closely with developers, engineers, project managers, and business analysts to ensure alignment and successful delivery of projects.

What You Bring

• Eight (8) years of experience in a technical role, with 4 years in solution architecture design in an enterprise environment.
• Advanced knowledge in Salesforce, software development, and system architecture.
• Post-secondary education in Computer Science, Information Technology, or a related field.
• Strong analytical and problem-solving skills, demonstrated through your ability to translate business needs into technical solutions;
• Excellent verbal and written communication skills, with the ability to effectively collaborate with technical and non-technical stakeholders;
• Proven ability to manage multiple projects and deliverables in a fast-paced environment.
• Certification in architecture frameworks (e.g., Salesforce Application Architect, TOGAF, etc.) or technologies (e.g., AWS, Azure), will be considered an asset;
• Working knowledge with CRM systems, customer service platforms and web infrastructure will be considered an asset.

Who You Are

• Trustworthy: You lead with trust when interacting with your team and other departments. You proactively build trust by demonstrating credibility, empathy, and sincerity.
• Humble: Unpretentious and self-aware, you take responsibility for your mistakes. You know that egos are barriers to doing our best work and always learning.
• Community focused: You believe what is created in community is always better than what is created in isolation and excellence is created through collaboration.

How To Apply

We value your interest in Bosa Properties. While we can only respond to shortlisted applicants, we will keep your information on file and consider you for future opportunities as they come available.

You belong here! If your experience and interests match with some of the above, we want you to apply. We are dedicated to building a diverse community, where everyone belongs.

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.