Customer Care Representative

#LI-Hybrid

About The Role

The Customer Care Representative plays a key role in delivering an exceptional homeowner experience across Bosa Properties’ residential portfolio. This role ensures that homeowners receive timely, high-quality support through clear communication, effective issue resolution, and consistent service delivery. By partnering closely with internal teams and external contractors, the Customer Care Representative helps maintain the strong reputation of Bosa Properties and contributes to continuous improvement of our post-occupancy service model.

What You'll Do

Homeowner Experience & Communication

• Build and strengthen communication with homeowners, Axiom Builders, third-party contractors, and internal BPI teams to set clear expectations and provide timely updates.
• Deliver professional homeowner orientations and inspections, ensuring a consistent experience and accurate documentation within Bosa Properties’ proprietary Customer Care Portal.
• Collaborate with Strata Corporations and Property Management companies to ensure building systems are managed.
• Monitor homeowner satisfaction through survey results, identifying service gaps and recommending actions to enhance the overall experience.

Service Coordination & Issue Resolution

• Prioritize timely, high-quality resolution of service tickets to maintain homeowner confidence and uphold service standards.
• Identify issues early and assess risk or complexity to determine when escalation to internal or external teams is required.
• Collaborate with Customer Care Managers to identify recurring issues, share insights, and support process improvements.

What You Bring

• 2-3 years of experience in a customer service, property management, residential construction, or related role.
• Strong communication skills with the ability to manage expectations and convey information clearly and professionally.
• Excellent organizational and time management abilities, with comfort navigating multiple priorities in a fast-paced environment.
• Ability to assess issues, determine next steps, and escalate appropriately when required.
• Technical aptitude or willingness to learn building systems, warranty processes, and inspection procedures.
• Experience with customer service platforms is an asset.

Who You Are

• Trustworthy: You lead with trust when interacting with your team and other departments. You proactively build trust by demonstrating credibility, empathy, and sincerity.
• Humble: Unpretentious and self-aware, you take responsibility for your mistakes. You know that egos are barriers to doing our best work and always learning.
• Community focused: You believe what is created in community is always better than what is created in isolation and excellence is created through collaboration.

How To Apply

We value your interest in Bosa Properties. While we can only respond to shortlisted applicants, we will keep your information on file and consider you for future opportunities as they come available.

You belong here! If your experience and interests match with some of the above, we want you to apply. We are dedicated to building a diverse community, where everyone belongs.

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.