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Global Commissions Payment Success Manager

Portsmouth, NH

Why Choose Bottomline?

Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!

The Role

We are looking for a Global Commissions Payment Success Manager to grow and win with us in Portsmouth, NH/Hybrid, or Remote in the U.S.

As the Global Commissions Payment Customer Success Manager, you will be supporting our global commissions payments, Travel Vendors, and Agents. This dynamic person will be responsible for handling international payment exception inquiries, discussing service charges, membership consolidations and expansions, contract renewal discussions, and other daily tasks as assigned.

The GCP Customer Success Manager will leverage all the resources required to resolve client inquiries effectively and efficiently while maintaining customer delight.

How you’ll contribute:

  • Develop a deep understanding of Paymode Global Commission Payments processing, funding methods, Client trends, and business needs
  • Manage a portfolio of Travel Vendors and Agents as a trusted advisor for GCP inquiries
  • Build and foster relationships with key points of contact across multiple customers to retain customer loyalty
  • Ensure customer engagement with Paymode service and features to drive customer value and delight
  • Collaborate internally with multiple teams to build enhancements, review and update documentation, discuss payment inquiries, and support during discussions of renewals/contracts
  • Analyze and assess operational processes for efficiency and usability, ensuring your processes are accurately documented and recorded
  • Be an expert multitasker and thrive in a fast-paced, energetic environment

If you have the attributes, skills, and experience listed below, we want to hear from you!

  • 2+ years of Customer Success experience. Demonstrate success managing customer relationships in a retention-carrying role.
  • Proficiency utilizing the Microsoft Office Suite, especially Excel
  • Excited to analyze situations, gain diverse skills, enhance work output, and engage in robust problem-solving with teammates
  • You enjoy multi-tasking, learning multi-disciplinary skills, and thrive on learning new skills
  • Detail-oriented, organized, and able to make decisions with a sense of urgency based on known deadlines and Client Delight
  • Strong communication (verbal/written) and customer service skills
  • Ability to perform self-guided research using a variety of internal tools, phone, and email
  • Identify, improve, and follow existing policies and procedures while consistently applying them in daily duties
  • Be ready and willing to adapt to positive change in a dynamic, growing environment
  • Bachelor’s Degree or higher, with a business or technical focus

We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.

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