Production Support Engineer

Why Choose Bottomline?

Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!

We are looking for a Production Support Engineer to innovate, win, and grow with us! 

Bottomline Technologies Digital Banking and Business Solutions division serves a variety of top-tier banks and financial institutions. We provide our customers with web-based software for online banking, payments management, cash management, treasury, and accounts payable automation. We are seeking an incredible new team member to provide support and ensure customer satisfaction. 

We are looking for an expert at troubleshooting complex customer production problems in a variety of environments, including Bottomline hosted application environments. You should have experience serving as a senior member of a technical production support team, are a master problem solver and have a propensity for driving problems to resolution with an eye on creating the best outcomes for our customers and our business. 

If you answer YES to the below questions, we would love to speak with you! 

1. Do you have strong troubleshooting skills and excel at problem solving? 

1. Do you enjoy learning and digging to know more? 

1. Do you want to work directly with customers, helping to delight and ensure excellent communication? 

1. Do you enjoy working cooperatively across teams to gather issue information and drive to resolution? 

1. Are you comfortable speaking to a crowd? 

Do you have the determination and desire to achieve the following:  

• Perform 3+ years in production support, troubleshooting and maintenance. 

• Work with Development and Implementation engineering teams on incidents and defects. 

• Serve as a resource for operational processes and technology, supporting the platform and customer base. 

• Manage queries in accordance with a structured case management discipline to achieve the required Service Level Agreements. 

• Develop and maintain SQL for troubleshooting and monitoring. 

• Perform log analysis to assist with the location of root cause. 

• On call rotation schedule for out-of-hours support. 

• Occasional “after-hours” high-severity issue support. 

What will make you successful: 

• Bachelor’s degree, preferably Computer Science degree, and 2-3 years prior experience in a Production Support role. 

• Demonstrated working knowledge of Java Based Web Applications. 

• Previous experience in a customer-facing role, including excellent written and oral communications skills. 

• Outstanding analytical and triage skills to review application logs to identify root cause. 

• Ability to prioritize effectively and handle shifting priorities professionally. 

• Participation in the complete life cycle of an enterprise-wide, web-based application. 

• Good understanding of Networking principles. 

• Databases and SQL query language. 

• Unix/Linux bash command skills. 

• Advantageous Skills: ELK, Grafana, Rest API calls, Postman, Git, GitLab, Bitbucket, PyCharm, Oracle WebLogic, IBM WebSphere, Tomcat, Apache

We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.