Certified Medical Assistant (Temp - Pacific Time)

Boulder Care is hiring a Certified Medical Assistant for a 100% remote, temporary role with a 6-month contract.

We are looking for individuals who:

• Are authorized to work in the United States without the need for current or future sponsorship
• Have two years’ experience as a Certified Medical Assistant (active CMA or equivalent national certification)
• Are interested in full-time work (40 hours a week) with a Monday-Friday schedule of 9:00am - 6:00pm Pacific Time (12:00pm - 9:00pm Eastern Time)

About us 

Boulder Care is an award-winning digital clinic for addiction medicine, recognized for both innovation and high quality of patient care. Founded in 2017 by CEO Stephanie Strong, our mission is to improve the lives of people with substance use disorders through compassionate, evidence-based care.

We provide Boulder patients with a fully virtual, multidisciplinary care team—including medical providers and peer recovery specialists—who deliver personalized treatment, including medication-assisted treatment (MAT) and ongoing support. Our approach is grounded in clinical excellence, patient-centered care, and a commitment to reducing barriers to recovery. Boulder partners with leading health plans, employers, and community organizations to ensure that our services are accessible and covered for the people who need them most.

Named by Fortune as one of the Best Workplaces in Healthcare, Boulder fosters a culture of kindness, respect, and meaningful work that delivers outstanding patient outcomes and moves the addiction medicine industry forward.

About the role

The Medical Assistant (MA) is an essential clinical team member, directly supporting Providers and Nurses while serving as a vital patient liaison. This role manages care coordination, pharmacy logistics, and administrative workflows within our telemedicine-based addiction medicine program, ensuring efficient operations and high-quality patient care. 

Patient Care Support 

• Patient Liaison/Triage: Serve as the primary non-clinical contact for patients, handling routine inquiries, and efficiently triaging urgent medical or clinical needs to the Registered Nurse (RN).
• Referral Management: Coordinate, track, and follow up on referrals to external specialists, counseling services, and higher levels of care to ensure seamless continuity.
• Intake Preparation: Proactively support new patients by completing necessary intake paperwork and preparation ahead of their initial clinical appointment.
• RN Support: Actively manage patient requests and follow up on tasks delegated by the RN team, prioritizing clinical flow efficiency.
• Documentation: Accurately enter and update patient demographics, medical history, lab results, and communication logs in the Electronic Health Record (EHR).

Pharmacy & Medication Logistics

• Pharmacy Resolution/Assistance: Resolve pharmacy questions and concerns from patients. 
• Prescription Verification: Verify the successful electronic transmission of prescriptions, especially SUD medications, to the patient's preferred pharmacy.
• Pharmacy Communication: Serve as the central point of contact for pharmacies regarding prescription clarification, refill inquiries, and troubleshooting fill delays, escalating clinical questions to the appropriate staff.

Lab & Testing Support

• Drug Screen Management: Support the ordering and tracking of lab tests from outside sources and accurately upload all results (including point-of-care test results) into the patient's EHR.
• Quality Assurance: Ensure all lab and testing documentation is complete, accurate, and ready for clinical review.

Administrative & Compliance

• Scheduling: Manage the scheduling and rescheduling of patient appointments as directed by the RNs and Providers.
• Workflow Improvement: Identify bottlenecks and suggest improvements to telemedicine care coordination workflows to boost efficiency and patient experience.
• Compliance: Maintain strict adherence to all HIPAA, and relevant state/federal regulations governing patient data and Substance Use Disorder (SUD) treatment.

Requirements for the role

• Minimum of 2+ years experience as a Certified Medical Assistant
• Active, nationally recognized Medical Assistant Certification
  • Certification must be held at the time of hire and maintained in good standing, including completing all required renewals prior to expiration
    To support a smooth transition, a 60-day grace period will be provided for employees to obtain or reactivate their MA certification, if needed
• Minimum of one year experience in navigating the behavioral health system, substance use treatment, patient advocacy, care coordination, crisis hotline, peer coaching, or other relevant experience as a liaison between patients and care teams
• Exceptional clinical skills working with a care team to achieve outcomes enriching people's lives by achieving sustained recovery, and the ongoing evaluation and iteration of our care model as the company grows
• Expertise in toggling between multiple platforms in a fast-paced remote environment
• Must be comfortable with technology and have experience with common business tools (such as G-Suite, video meetings, and spreadsheets)
• Extensive experience with scheduling and maneuvering through multiple schedules
• A passion for serving the needs of people with addiction and mental health challenges, using non-stigmatizing, non-judgmental person-first language
• Knowledge of terminology used in healthcare, especially addiction medicine
• Team-focused and collaborative. Advocates tirelessly for patients and Care Team members

Nice to have but not required

• Experience working remote / telemedicine strongly preferred
• Previous experience with Substance Use Disorder and Harm Reduction
• Lived experience with SUD or AUD recovery (your own or a loved one)
• Bilingual in English and Spanish
• Preferred experience with ZenDesk

Work environment

• Must reside in one of the following states: AL, AK, AZ, CO, FL, GA, KS, ID, IN, MD, MI, NM, NY, NC, NV, OH, OR, PA, TN, TX, WA, and WY
• Changes to working location require pre-approval from People Operations and are not guaranteed
• Office Requirements: Boulder teammates working with sensitive information must have a dedicated, private workspace with a lockable door and high-speed internet to maintain a secure, distraction-free environment, ensuring compliance with HIPAA and confidentiality standards
• Boulder Care employees are free to use our river-front HQ located in Portland, OR whenever they would like

Expected hours of work
This is a full-time position (40 hours a week) with a Monday-Friday schedule of 9:00am - 6:00pm Pacific Time (12:00pm - 9:00pm Eastern Time) for the duration of the 6-month contract.

Compensation

The pay range for this temporary position is $23–$27 per hour. Offers will be based on several factors, including years of relevant experience, alignment with the role’s responsibilities, and internal equity across the team.

As a temporary role, this position is not benefits-eligible. PTO, paid holidays, and health insurance are not provided. Sick time will accrue at a rate of 1 hour for every 30 hours worked, and Boulder will provide hardware (computer, monitor, and keyboard) to support remote work.

Hiring Process
First Interview (30-min phone)
Panel Interview (60-min video)

• Note: As part of our hiring process, all final candidates will be required to undergo background checks and provide professional references. By applying, you acknowledge and consent to these checks, which may include employment history, criminal records, education/licensing verification, and professional references. We are committed to transparency and confidentiality throughout this process and will inform you in advance should any further information be required.

Our mission
Based in science: Boulder care teams provide comprehensive, evidence-based treatment that is tailored to each individual’s unique needs and goals. 
Breaking down barriers: Boulder's proprietary technology suite makes care accessible, and convenient through secure video, phone, and messaging. We're reaching rural communities of the country, where more than 80% of people have little to no access to buprenorphine (Suboxone) prescribers. Boulder provides low-threshold care that is inclusive, empowering, and heavily influenced by participants' stated preferences and goals. Wherever our patients wish to go, we're grateful to go there together.
Grounded in empathy: Our care is science-based and rooted in harm reduction. Patients, peer recovery specialists, and clinicians make important decisions together. 

Boulder Care believes the people who manage our product and team should be representative of those who use the platform. This includes people from backgrounds that are historically underrepresented in the industry. We celebrate differences and are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, citizenship, marital status, disability, gender identity or veteran status. If you are a qualified person with a passion for what we do, please apply!