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Care Navigator

United States

Boulder Care is looking for a Care Navigator for a 100% remote, full-time position with multiple shifts available based on team needs. This job posting is part of our talent pipeline, which means we’re gathering applications for future openings. By submitting your application, you’ll be among the first to be considered when the position becomes available.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

About us 

Founded in 2017, Boulder Care is a digital clinic offering long-term support and treatment for substance use disorders. Collaborating across medical, behavioral, and psychosocial dimensions, Boulder’s dedicated Care Teams deliver evidence-based care and help participants work toward their individual goals.

Boulder's model is grounded in value. Through innovative partnerships with leading national health plans like Blue Cross Blue Shield, Boulder’s progressive payment arrangements realign incentives to reward outcomes and reduce total cost of care. We can unlock billions of dollars for the US health system by ensuring patients who are gravely underserved today have the opportunity to get well.

Boulder Care is in an exciting stage of rapid growth, coming off a recent $35 million Series C round announced in May 2024, bringing total funds raised to roughly $85 million. Investors include Advance Venture Partners, First Round Capital, Laerdal Million Lives Fund, Qiming Venture Partners and Stripes among others.

About the role

Boulder Care is seeking a Care Navigator to join the Patient Support & Navigation team. You will have the opportunity to support our current patients by assisting with questions, resources, non-enrollment needs, and outreach efforts to engage prospective and current patients. You will ensure current patients get what they need, either handling it directly or referring the patient to the appropriate spot, all while exemplifying Boulder’s core values of empathy and stigma-free care.

Success in this role 

Patient Support Responsibilities Essential Functions - 75%

  • Support current patients seeking Substance Use Disorder (SUD) care by answering questions, following workflow to resolve issues, and triaging patients to the right person/resource
  • Answer phone calls, topics may include but are not limited to:
  • Pharmacy issues
  • Rescheduling missed visits
  • Issues getting into their visit (app issues, account updates, etc.)
  • Medical question triage
  • Utilize problem-solving skills to resolve non-standard questions, and escalate when needed
  • Offering additional resources (GoodRx coupons)
  • Troubleshoot app issues
  • Respond to and triage current patient messages
  • Collaborate with other care team members to resolve patient issues

Administrative Essential Functions - 15%

  • Document patient interactions using SBAR and triaging appropriately
  • Check and respond to voicemails
  • Attend team and company meetings as needed

Process Improvement Essential Functions - 10%

  • Conduct targeted patient outreach based on company initiatives
  • Offer feedback on what’s working well and what needs improvement
  • Share feedback with management on the most commonly asked questions, barriers, and trends

Requirements for the role

  • 3+ years of experience in a healthcare setting, with experience in care navigation, customer service, scheduling, referrals, patient support, and health systems
  • Knowledge of terminology used in healthcare, especially addiction medicine
  • A passion for serving the needs of people with addiction and mental health challenges, using non-stigmatizing, non-judgmental person-first language
  • Strong critical thinking and problem-solving skills
  • Exceptional customer service and de-escalation skills
  • Must be comfortable with technology and have experience with common business tools (such as Google Suite, video meetings, and spreadsheets)
  • Exceptional written and verbal communication skills in a virtual setting
  • Self-driven and organized with meticulous attention to detail
  • Ability to handle large inquiry volumes, prioritize, and multitask with little or no supervision and is comfortable in a rapidly-changing, unstructured startup environment
  • Team-focused and collaborative
  • Advocates tirelessly for patients and Care Team members 

Nice to have but not required

  • Experience in a start-up and/or other fast-paced, frequently changing environment
  • Experience working in digital healthcare or other remote environment
  • Prior Care Navigation experience
  • Strong SBAR documentation
  • Experience working in the Substance Use Disorder space (i.e. SUD treatment center)

Work environment

  • Changes to working location require pre-approval from People Operations and are not guaranteed
  • Office Requirements: Boulder teammates working with sensitive information must have a dedicated, private workspace with a lockable door and high-speed internet to maintain a secure, distraction-free environment, ensuring compliance with HIPAA and confidentiality standards
  • Boulder Care employees are free to use our river-front HQ located in Portland, OR whenever they would like

Expected hours of work
This is a full-time position expected to work 40 hours a week, M-F with multiple shifts available based on the needs of the team. Team members may be asked to work additional days as work demands require.

Compensation
The pay for this position is $23 an hour and is eligible for our comprehensive benefits package below. To counter pay inequality and uphold internal parity, we use a nonnegotiable starting salary system, while benchmarking our pay to competitive markets.

Hiring Process
First Interview (30-min phone)
Panel Interview (60-min video)

  • Note: As part of our hiring process, all final candidates will be required to undergo background checks and provide professional references. By applying, you acknowledge and consent to these checks, which may include employment history, criminal records, education/licensing verification, and professional references. We are committed to transparency and confidentiality throughout this process and will inform you in advance should any further information be required.

Some of Boulder’s amazing benefits for regular, full-time employees

  • Contribution to meaningful, life-saving work!
  • Comprehensive medical, dental, vision, and short-term disability benefits designed to take care of our employees and their families 
  • Mental Health Services including MDLive, Talkspace, and EAP
  • 4 weeks of PTO accrued per calendar year with a tenured increase to 5 weeks at 2 years of employment
  • Sick leave accrued at 1 hr for every 30 hrs paid
  • 9 Paid Holidays per year
  • 12 weeks of 100% paid parental leave for the birth or adoption of a child (after 6 months of employment)
  • 401(k) retirement savings
  • Remote friendly with hardware provided to complete your work duties

Our mission
Based in science: Boulder care teams provide comprehensive, evidence-based treatment that is tailored to each individual’s unique needs and goals. 
Breaking down barriers: Boulder's proprietary technology suite makes care accessible, and convenient through secure video, phone, and messaging. We're reaching rural communities of the country, where more than 80% of people have little to no access to buprenorphine (Suboxone) prescribers. Boulder provides low-threshold care that is inclusive, empowering, and heavily influenced by participants' stated preferences and goals. Wherever our patients wish to go, we're grateful to go there together.
Grounded in empathy: Our care is science-based and rooted in harm reduction. Patients, peer recovery specialists, and clinicians make important decisions together. 

Boulder Care believes the people who manage our product and team should be representative of those who use the platform. This includes people from backgrounds that are historically underrepresented in the industry. We celebrate differences and are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, citizenship, marital status, disability, gender identity or veteran status. If you are a qualified person with a passion for what we do, please apply!

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