Community Liaison, Washington

This is a hybrid role and we are currently only hiring candidates located in Washington. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

About us 

Founded in 2017, Boulder Care is a digital clinic offering long-term addiction treatment grounded in kindness, respect, and unconditional support. Our program is designed by addiction medicine specialists and people with lived experience of recovery. It is rooted in years of clinical expertise, proven research, and learnings from our participants.

Our mission is to improve the lives of people with substance use disorders. We provide the medication, resources, and support to help our participants succeed on their own terms, wherever they are in their journey.

Boulder Care is in an exciting stage of rapid growth, coming off a recent $35 million Series C round announced in May 2024, bringing total funds raised to roughly $85 million. Investors include Advance Venture Partners, First Round Capital, Laerdal Million Lives Fund, Qiming Venture Partners and Stripes, among others.

Community Liaisons serve as Boulder Care’s “boots on the ground”. They will work to build relationships, engage with community stakeholders, and ultimately advise our mission of promoting a care model for substance use disorder grounded in empathy and unconditional support. This position works in the communities of their state to build working relationships with a large network of potential partners including referrers, patient resources and advocates working to advance harm reduction principles.

The ideal candidate for this role is comfortable working with a variety of stakeholders and is comfortable working with a considerable amount of autonomy in organizing and prioritizing outreach.

Community Outreach - 75%

• Conduct outreach to local and regional partners to develop, improve, and sustain relationships, including but not limited to healthcare providers, community agencies, correctional facilities, treatment facilities and other referral sources
• Coordinate efforts to manage and grow enrollment for targeted regions, including tracking and ensuring systematic outreach to encourage referrals
• Lead and present marketing presentations in various meetings, both in person and virtually
• Evaluate and track effectiveness of outreach activities
• Identify leads for expansion of services and develop strategy in assigned areas
• Provides initial case consultations to patients and their families through video technology, telephone calls, and in-person visits
• Establishes and maintains relationships with community resources
• Assists with community outreach and education regarding Boulder Care’s services
• Meet or exceed established enrollment targets

Planning & Documentation - 15%

• Completes documentation within 48 hours
• Assumes other duties in support of organizational needs
• Consistent planning, tracking and documenting of activities
• Weekly meetings with state based teams, enrollment leads, and others

Project Management - 10%

• • Coordination with teams across different regions to align resources and projects
  • Create 6 to 12 month statewide plans in collaboration with clinical staff and leadership

Requirements for the role:

• Self-Motivated & Proactive – Takes initiative to identify opportunities, drive engagement, and follow through on commitments without constant supervision
• Autonomous & Entrepreneurial – Thrives in an independent work environment, demonstrating ownership, accountability, and the ability to build something from the ground up
• Personable & Relationship-Oriented – Builds trust and rapport with a wide range of internal and external stakeholders
• High Emotional Intelligence & Strong Judgment – Navigates complex social dynamics, identifies and assesses new opportunities, and makes informed decisions that align with business objectives
• Strong Multitasking Abilities – Manages multiple priorities simultaneously, balancing stakeholder relationships and outreach activities within set timelines
• Creative Problem Solver – Adapts to challenges with resourcefulness and innovative thinking to overcome barriers
• Highly Organized – Maintains accurate records of outreach efforts, action items, and next steps to ensure effective follow-through and collaboration
• Mission-Driven & Passionate – Deeply committed to advancing harm reduction principles and supporting individuals with substance use disorder

Qualifications

• Proven track record of building referral base and relationships, such as business development and/or sales, community outreach or referral management for a hospital system
• Current driver’s license, proof of acceptable automobile insurance coverage, and reliable transportation
• Excellent oral and written communication skills required including well-developed public speaking skills
• Thrives in a fast-paced, technical, and mission-focused environment
• Must have general computer skills and a working knowledge of the internet and the ability to independently learn and use Google Suite and Salesforce
• Ability to take initiative and work autonomously
• Demonstrates high ethical standards of behavior
• Regularly demonstrates Boulder’s core values
• Willingness to work flexible hours, including evenings and weekends as required

Nice to Have 

• Previous knowledge of, and passion for Substance Use Disorder highly preferred
• Experience in hospital discharge planning, case management or behavioral health
• Experience working within or directly with one or more of the large safety net hospitals in the region
• Experience with digital outreach and advocacy is a plus
• Bilingual in English and Spanish is highly preferred

Work Environment

• This is a hybrid role based out of Washington and requires a vehicle in order to spend four days per week working in the community. The remainder of the work week will be a remotely based home office environment.
• Office Requirements: Boulder teammates working with sensitive information must have a dedicated, private workspace with a lockable door and high-speed internet to maintain a secure, distraction-free environment, ensuring compliance with HIPAA and confidentiality standards
• Boulder Care employees are free to use our river-front HQ located in Portland, OR whenever they would like.

Physical Demands

This is a largely sedentary role; some job duties may require the ability to lift up to 10 pounds, bend and/or stand as necessary.

• Must be able to sit and/or stand for extended periods of time  
• Able to look at a computer screen for extended periods of time to prepare and analyze data and information; transcribe information; and read

Position Type and Expected Hours of Work

This position is 40 hours a week. Team members may work with their managers to adjust work hours to suit the needs of the position. This position requires time at events that fall outside of normal working hours and team members will be asked to work additional days as work demands require, including weekends. 

Travel

Regional travel may be required up to 25% of the time.

Education 

We don’t require college or university degrees. We also don’t give folks priority based on those things. We care about your experience, life story, and demonstrable skills.

Compensation

The starting pay range for this position is $60,000-$67,000 annually, plus a monthly $750 vehicle allowance; base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave).

Some of Boulder’s amazing benefits for regular, full-time employees

• Contribution to meaningful, life-saving work!
• Comprehensive medical, dental, vision, and short-term disability benefits designed to take care of our employees and their families 
• Mental Health Services including MDLive, Talkspace, and EAP
• 4 weeks of vacation accrued per calendar year with a tenured increase to 5 weeks at 2 years of employment
• Sick leave accrued at 1 hr for every 30 hrs paid
• 9 Paid Holidays per year
• 12 weeks of 100% paid parental leave for the birth or adoption of a child (after 6 months of employment)
• 401(k) retirement savings
• Remote friendly with hardware provided to complete your work duties

Our values

• The people we care for always come first
• Our opportunity is also our duty, in service to others
• Share facts to change minds, instill empathy to change hearts
• Move the industry forward: follow the data
• Strong individuals, stronger together
• Boulder Care recognizes the value that lived experience can provide to our organization, community, and patients. Applicants with lived experience and/or training as a peer recovery specialist are encouraged to apply.

Why work at Boulder?

• Make a difference. The devastating impact of the opioid crisis, “war on drugs,” and care gaps for the underserved are at the forefront now more than any time in US history. By bringing care to more people, we are changing and saving lives. Value-based partnerships help move the industry forward toward a more modern, compassionate, and equitable healthcare system.
• Build your career with talented peers. Boulder brings together a diverse team of expert clinicians, technologists, researchers, and business strategists aligned under a common mission. Boulder’s clinical teams are the leading voices in addiction medicine and industry transformation. Our technology leadership has built products and services that scaled to hundreds of employees and hundreds of millions of end-users. Our team is wholly driven by mission, recognizing that our immense opportunity is also our duty to serve others.
• Grow with us. Boulder is a Series-C-stage, venture-funded company supported by a world-class investor group. Together, we're building a breakthrough business through social impact. According to White House estimates, the annual societal cost due to opioid addiction is $1.5 trillion. A member with untreated opioid use disorder (OUD) drives 620% greater healthcare costs to payers than the average member (Optum analysis, 2017). Boulder partners with leading commercial and Medicaid health plans to bring better experiences and effective services to their members, significantly reducing costs and sharing in the economic savings we create.

Boulder Care believes the people who manage our product and team should be representative of those who use the platform. This includes people from backgrounds that are historically underrepresented in the industry. We celebrate differences and are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, citizenship, marital status, disability, gender identity or veteran status. If you are a qualified person with a passion for what we do, please apply!