Medical Assistant Supervisor

Boulder Care is looking for a Care Advocate Supervisor for a 100% remote, full-time position. 

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

About this role

The Care Advocate Supervisor manages the daily operations of the Care Advocate team. This role involves regular communication with other clinical team members and the Manager of Care Coordination. Additionally, the Supervisor is responsible for making hiring decisions, as well as offering coaching and career development support to the team.

The Boulder Care Advocate (CA) team plays a vital role in a collaborative pod structure, working together to guide patients with substance use disorders through their treatment journey. Care Advocates passionately advocate on behalf of participants, navigating traditional systems to address access gaps, discontinuity, and stigma. Supported by a clinical team - including physicians, nurse practitioners, and peer recovery coaches - and purpose-built technology, Care Advocates deliver critical services to empower patients and care teams alike.

Success in this role 

Team Development & Coaching - 20%

• Conducts weekly one-on-one meetings with Care Advocates to provide guidance, support, and performance feedback
• Delivers coaching and professional development opportunities to enhance team skills, ensuring alignment with company goals
• Works collaboratively with the Manager, Care Coordination, to identify growth opportunities and address performance gaps

Performance Management - 30%

• Conducts performance reviews, setting clear expectations and providing constructive feedback to support career development
• Utilizes performance data and key metrics to assess individual and team effectiveness, making data-driven coaching decisions

Process Improvement & Workflow Management - 25%

• Develops, updates, and maintains policies and workflows specific to the Care Advocate team, ensuring efficiency and compliance
• Identifies areas for process improvement and collaborates with leadership to implement solutions that enhance workflow and team performance

Strategic Problem-Solving & Leadership Collaboration - 25%

• Analyzes operational challenges and proactively presents solutions to leadership to optimize team success
• Engages with cross-functional teams to align Care Advocate strategies with broader organizational goals

Other Responsibilities

• Takes on initiatives outside the supervisor role
• Pursues continuing education above and beyond required certifications for the job

Requirements for the role

• Experience as a Certified Medical Assistant required (or the ability to obtain a certification within 6 months of hire)
• 5+ years experience in healthcare, such as patient advocacy, behavioral health, primary care, care coordination, or substance use treatment
• Exceptional clinical skills working with a care team to achieve outcomes enriching people's lives by achieving sustained recovery, and the ongoing evaluation and iteration of our care model as the company grows
• A passion for serving the needs of people with addiction and mental health challenges, using non-stigmatizing, non-judgmental person-first language
• Proficient in using healthcare terminology, especially addiction medicine
• Must be comfortable with technology and have experience with common business tools (such as G-Suite, video meetings, and spreadsheets)
• Team-focused and collaborative. Advocates tirelessly for patients and Care Team members. 
• Available full time during weekdays EST - PST. May occasionally be asked to work non-standard hours

Nice to have but not required

• Experience in navigating the behavioral health system preferred (substance use treatment, crisis hotline, or other relevant experience as a liaison between patients and care teams)

Work environment

• Changes to working location require pre-approval from People Operations and are not guaranteed.
• Office Requirements: Boulder teammates working with sensitive information must have a dedicated, private workspace with a lockable door and high-speed internet to maintain a secure, distraction-free environment, ensuring compliance with HIPAA and confidentiality standards
• Boulder Care employees are free to use our river-front HQ located in Portland, OR whenever they would like

Expected hours of work

This is a full-time, remote position expected to work 40 hours between Monday - Friday from 9am to 6pm PST

Hiring Proces

• Phone Interview (30 Minutes)
• Panel Interview (1-hour)
• Anticipated Start Date: May 2025
  
  • Note: As part of our hiring process, all final candidates will be required to undergo background checks and provide professional references. By applying, you acknowledge and consent to these checks, which may include employment history, criminal records, education/licensing verification, and professional references. We are committed to transparency and confidentiality throughout this process and will inform you in advance should any further information be required.

Compensation 

The starting pay range for this position is $60,000 - $67,000; base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave). 

Some of Boulder’s amazing benefits for regular, full-time employees

• Contribution to meaningful, life-saving work!
• Comprehensive medical, dental, vision, and short-term disability benefits designed to take care of our employees and their families 
• Mental Health Services including MDLive, Talkspace, and EAP
• 4 weeks of PTO accrued per calendar year with a tenured increase to 5 weeks at 2 years of employment
• Sick leave accrued at 1 hr for every 30 hrs paid
• 9 Paid Holidays per year
• 12 weeks of 100% paid parental leave for the birth or adoption of a child (after 6 months of employment)
• 401(k) retirement savings
• Remote friendly with hardware provided to complete your work duties

Our values

• The people we care for always come first
• Our opportunity is also our duty, in service to others
• Share facts to change minds, instill empathy to change hearts
• Move the industry forward: follow the data
• Strong individuals, stronger together
• Boulder Care recognizes the value that lived experience can provide to our organization, community, and patients. Applicants with lived experience and/or training as a peer recovery specialist are encouraged to apply.

Why work at Boulder?

• Make a difference. The devastating impact of the opioid crisis, “war on drugs,” and care gaps for the underserved are at the forefront now more than any time in US history. By bringing care to more people, we are changing and saving lives. Value-based partnerships help move the industry forward toward a more modern, compassionate, and equitable healthcare system.
• Build your career with talented peers. Boulder brings together a diverse team of expert clinicians, technologists, researchers, and business strategists aligned under a common mission. Boulder’s clinical teams are the leading voices in addiction medicine and industry transformation. Our technology leadership has built products and services that scaled to hundreds of employees and hundreds of millions of end-users. Our team is wholly driven by mission, recognizing that our immense opportunity is also our duty to serve others.
• Grow with us. Boulder is a Series-C-stage, venture-funded company supported by a world-class investor group. Together, we're building a breakthrough business through social impact. According to White House estimates, the annual societal cost due to opioid addiction is $1.5 trillion. A member with untreated opioid use disorder (OUD) drives 620% greater healthcare costs to payers than the average member (Optum analysis, 2017). Boulder partners with leading commercial and Medicaid health plans to bring better experiences and effective services to their members, significantly reducing costs and sharing in the economic savings we create.

Boulder Care believes the people who manage our product and team should be representative of those who use the platform. This includes people from backgrounds that are historically underrepresented in the industry. We celebrate differences and are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, citizenship, marital status, disability, gender identity or veteran status. If you are a qualified person with a passion for what we do, please apply!