Certified Medical Assistant (Temp - Pacific Time)

About Boulder

Boulder Care is an award-winning digital clinic for addiction medicine, recognized for both innovation and high quality of patient care. Founded in 2017 by CEO Stephanie Strong, our mission is to improve the lives of people with substance use disorders through compassionate, evidence-based care.

We provide Boulder patients with a fully virtual, multidisciplinary care team—including medical providers, behavioral health clinicians, and peer recovery specialists—who deliver personalized treatment, including medication-assisted treatment (MAT) and ongoing support. Our approach is grounded in clinical excellence, patient-centered care, and a commitment to reducing barriers to recovery. Boulder partners with leading health plans, employers, and community organizations to ensure that our services are accessible and covered for the people who need them most.

Named by Fortune as one of the Best Workplaces in Healthcare, Boulder fosters a culture of kindness, respect, and meaningful work that delivers outstanding patient outcomes and moves the addiction medicine industry forward.

Boulder Care is hiring a Certified Medical Assistant (internally referred to as a Care Advocate) for a 100% remote, temporary role with a 6-month contract.

We are looking for individuals who:

• Are authorized to work in the United States without the need for current or future sponsorship
• Have two years’ experience as a Certified Medical Assistant (active CMA or equivalent national certification)
• Are interested in full-time work (40 hours a week) with a Monday-Friday schedule of 9:00am - 6:00pm Pacific Time (12:00pm - 9:00pm Eastern Time)

About the role

The Care Advocate (CA) at Boulder Care is an important part of a collaborative team that works together to guide patients with substance use disorder throughout their treatment journey. You will serve as a passionate advocate on behalf of the participant. In partnership with the patient, you’ll navigate traditional systems to overcome access gaps, discontinuity, and stigma. 

As a Care Advocate, you will be part of an integral team that supports patients and clinicians. Your ability to form lasting, high trust relationships will meaningfully impact experience and overall success in the program.

Work from the convenience of your own home, with the occasional call and weekend coverage expected. You will be supported by a clinical team (physicians, nurse practitioners, peer recovery specialists) and technology built to support both patients and our care teams in delivering these critical services. 

Success in this role 
Patient-Facing Functions - 50%

• Complete new patient intake prep
• Schedule and complete oral fluid test visits
• Complete and schedule Medication Adherence Monitoring (MAM) visits

Administrative Functions - 50%

• Monitor incoming patient messages
• Review urine drug screen results and update chart
• Complete phone calls for any patient needs regarding care
• Communication with pharmacies for refills and authorizations
• Generate lab orders
• Support clinician with patient care (referrals, records, letters, transition of care, etc.)

Requirements for the role

• A minimum of two years experience as a Certified Medical Assistant
• Minimum of one year experience in navigating the behavioral health system, substance use treatment, patient advocacy, care coordination, crisis hotline, or peer coaching
• Must be comfortable with technology and have experience with common business tools (such as G-Suite, video meetings, and spreadsheets)
• Exceptional clinical skills working with a care team to achieve outcomes enriching people's lives by achieving sustained recovery, and the ongoing evaluation and iteration of our care model as the company grows
• Extensive experience with scheduling and maneuvering through multiple schedules
• A passion for serving the needs of people with addiction and mental health challenges, using non-stigmatizing, non-judgmental person-first language
• Knowledge of terminology used in healthcare, especially addiction medicine preferred
• Team-focused and collaborative. Advocates tirelessly for patients and Care Team members
• A dedicated, private workspace with a lockable door and high-speed internet to maintain a secure, distraction-free environment, ensuring compliance with HIPAA and confidentiality standards

Nice to have but not required

• Experience working remote / telemedicine strongly preferred
• Previous experience with Substance Use Disorder and Harm Reduction
• Lived experience with SUD or AUD recovery (your own or a loved one)
• Bilingual in English and Spanish

Work environment

• Changes to working location require pre-approval from People Operations and are not guaranteed
• Office Requirements: Boulder teammates working with sensitive information must have a dedicated, private workspace with a lockable door and high-speed internet to maintain a secure, distraction-free environment, ensuring compliance with HIPAA and confidentiality standards

Expected hours of work
This is a full-time position (40 hours a week) with a Monday-Friday schedule of 9:00am - 6:00pm Pacific Time (12:00pm - 9:00pm Eastern Time) for the duration of the 6-month contract.

Compensation

The pay range for this temporary position is $23–$27 per hour. Offers will be based on several factors, including years of relevant experience, alignment with the role’s responsibilities, and internal equity across the team.

As a temporary role, this position is not benefits-eligible. PTO, paid holidays, and health insurance are not provided. Sick time will accrue at a rate of 1 hour for every 30 hours worked, and Boulder will provide hardware (computer, monitor, and keyboard) to support remote work.

Hiring Process
First Interview (30-min phone)
Panel Interview (60-min video)

• Note: As part of our hiring process, all final candidates will be required to undergo background checks and provide professional references. By applying, you acknowledge and consent to these checks, which may include employment history, criminal records, education/licensing verification, and professional references. We are committed to transparency and confidentiality throughout this process and will inform you in advance should any further information be required.

Our mission

Based in science: Boulder care teams provide comprehensive, evidence-based treatment that is tailored to each individual’s unique needs and goals. 
Breaking down barriers: Boulder's proprietary technology suite makes care accessible, and convenient through secure video, phone, and messaging. We're reaching rural communities of the country, where more than 80% of people have little to no access to buprenorphine (Suboxone) prescribers. Boulder provides low-threshold care that is inclusive, empowering, and heavily influenced by participants' stated preferences and goals. Wherever our patients wish to go, we're grateful to go there together.
Grounded in empathy: Our care is science-based and rooted in harm reduction. Patients, peer recovery specialists, and clinicians make important decisions together. 

Boulder Care believes the people who manage our product and team should be representative of those who use the platform. This includes people from backgrounds that are historically underrepresented in the industry. We celebrate differences and are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, citizenship, marital status, disability, gender identity or veteran status. If you are a qualified person with a passion for what we do, please apply!