Back to jobs
New

Enrollment Specialist

Oregon

Boulder Care is hiring Enrollment Specialists for a 100% remote, full-time position, with multiple shifts available based on team needs (see application for shift details). 

We are looking for candidates who:

  • Reside and work in one of the following states: AZ, FL, GA, ID, IL, KY, MA, NC, NJ, NM, NY, OH, OR, PA, SC, TN, TX, UT, WA, or WV
  • Are authorized to work for any employer in the U.S. without current or future sponsorship
  • Are interested in full-time work (40 hours per week), Monday through Friday
  • Have at least 2 years of experience working in a patient facing healthcare setting, with experience supporting patient intake, enrollment, admissions, insurance, scheduling, or referrals
  • Are comfortable handling both inbound and outbound phone calls as part of daily work
  • Are able to work in a fully remote environment with a dedicated, private workspace and reliable high-speed internet
  • Are comfortable supporting individuals seeking care for substance use disorders

About Boulder Care

Boulder Care is an award-winning digital clinic for addiction medicine, recognized for both innovation and high quality of patient care. Founded in 2017 by CEO Stephanie Strong, our mission is to improve the lives of people with substance use disorders through compassionate, evidence-based care.

We provide Boulder patients with a fully virtual, multidisciplinary care team—including medical providers and peer recovery specialists—who deliver personalized treatment, including medication for opioid use disorder (MOUD) and ongoing support. Our approach is grounded in clinical excellence, patient-centered care, and a commitment to reducing barriers to recovery. Boulder partners with leading health plans, employers, and community organizations to ensure that our services are accessible and covered for the people who need them most.

Named by Fortune as one of the Best Workplaces in Healthcare, Boulder fosters a culture of kindness, respect, and meaningful work that delivers outstanding patient outcomes and moves the addiction medicine industry forward.

About the Role

As an Enrollment Specialist, you are the first point of contact for people seeking care. You are the voice and face of Boulder Care for new and returning patients, as well as for pharmacies, insurers, and referral partners. In this role, you will answer questions, explain services, verify insurance eligibility, schedule appointments, and enroll new patients—all while exemplifying Boulder’s values of empathy, dignity, and stigma-free care. This position involves frequent conversations with individuals seeking care during vulnerable moments and requires emotional awareness, clear communication, and the ability to remain calm and grounded in a fast-paced environment.

What Success Looks Like in This Role

Enrollment Essential Functions (70%)

  • Support potential patients seeking Substance Use Disorder (SUD) care by answering questions about our services, checking eligibility and benefits, creating patient charts, scheduling initial visits, and making every caller feel welcome and supported
  • Explain insurance coverage and benefits clearly and compassionately
  • Enroll new patients and support payment setup as needed
  • Serve as a central communication hub for Boulder’s Care Team, providing administrative and scheduling support
  • Proactively manage schedules and help fill gaps to support care team efficiency

Patient Support Responsibilities (30%)

  • Monitor incoming faxes, upload documentation to patient charts, and respond to voicemails
  • Conduct outreach for appointment reminders, rescheduling, and other follow-up needs
  • Share recurring patient questions, technical challenges, and enrollment barriers with the Care Team

Who Thrives in This Role

This role is a strong fit for someone who enjoys people-centered, fast-paced work and can balance empathy with structure. Successful Enrollment Specialists are comfortable navigating sensitive conversations, switching between tasks throughout the day, and collaborating closely with teammates to ensure no patient falls through the cracks.

Requirements

  • 2+ years of experience in a healthcare setting, including inbound & outbound calls, customer service, scheduling, referrals, patient support, billing, or health systems
  • Familiarity with healthcare terminology, particularly within addiction medicine
  • Commitment to serving individuals with substance use and mental health challenges using non-stigmatizing, person-first language
  • Understanding of insurance enrollment processes and payer/provider terminology
  • Comfort using technology and common business tools (Google Workspace, video meetings, spreadsheets)
  • Strong written and verbal communication skills in a virtual environment
  • Highly organized, detail-oriented, and self-directed
  • Ability to multitask, prioritize, and follow through with minimal supervision
  • Team-oriented mindset with a strong sense of shared responsibility

Nice to Have (Not Required)

  • Experience working in a startup or rapidly changing environment
  • Experience in digital healthcare or remote work
  • Experience in the Substance Use Disorder (SUD) treatment space
  • Bilingual in English and Spanish

Work Environment

  • This is a fully remote role but we are currently only hiring candidates located in the following states: AZ, FL, GA, ID, IL, KY, MA, NC, NJ, NM, NY, OH, OR, PA, SC, TN, TX, UT, WA, WV
    • Applicants must reside and work in one of these states to be considered
  • Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time
  • Office Requirements: Boulder teammates working with sensitive information must have a dedicated, private workspace with a lockable door and high-speed internet to maintain a secure, distraction-free environment, ensuring compliance with HIPAA and confidentiality standards
  • Boulder Care employees are free to use our river-front HQ located in Portland, OR whenever they would like

Expected Hours

This is a full-time, remote position (40 hours per week), Monday through Friday, with multiple shifts available based on team needs (see application for shift details). 

Compensation

The pay for this position is $21 per hour and is eligible for the comprehensive benefits package below. To counter pay inequality and maintain internal parity, Boulder uses a non-negotiable starting pay system, benchmarking compensation against competitive markets.

Hiring Process

  • First Interview: 30-minute phone screen
  • Panel Interview: 60-minute video interview
  • Target Start Date: Monday March 23rd, 2026
    • NOTE: As part of our hiring process, all final candidates will be required to undergo background checks and provide professional references. By applying, you acknowledge and consent to these checks, which may include employment history, criminal records, education/licensing verification, and professional references. We are committed to transparency and confidentiality throughout this process and will inform you in advance should any further information be required.

Benefits for Full-Time Employees

  • Contribute to meaningful, life-saving work!
  • Comprehensive medical, dental, vision, and short-term disability benefits designed to take care of our employees and their families
  • Mental Health Services via insurance coverage, including Talkspace, and EAP for continuous care
  • 4 weeks of vacation accrued per calendar year with a tenured increase to 5 weeks at 2 years of employment
  • Sick leave accrued at 1 hr for every 30 hrs paid
  • 9 Paid Holidays per year
  • 12 weeks of 100% paid parental leave for the birth or adoption of a child (after 6 months of employment)
  • 401(k) retirement savings
  • Remote friendly with hardware provided to complete your work duties

Our values

  • The people we care for always come first
  • Our opportunity is also our duty, in service to others
  • Share facts to change minds, instill empathy to change hearts
  • Move the industry forward: follow the data
  • Strong individuals, stronger together
  • Boulder Care recognizes the value that lived experience can provide to our organization, community, and patients. Applicants with lived experience and/or training as a peer recovery specialist are encouraged to apply

Boulder Care believes the people who manage our product and team should be representative of those who use the platform. This includes people from backgrounds that are historically underrepresented in the industry. We celebrate differences and are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, citizenship, marital status, disability, gender identity or veteran status. If you are a qualified person with a passion for what we do, please apply!

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...

 

 

Select...
Select...
Select...
Select...
Select...
This is a full-time, Monday through Friday role. Please select all shifts you are able to work. *
Select...

U.S. Standard Demographic Questions

We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.
Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Boulder Care’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.