Senior Billing Operations Manager
Who is Boulevard?
Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most.
Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at how we (and YOU) can make that happen.
We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most.
Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.
Come do the best work of your life at Boulevard.
As the Sr. Billing Operations Manager, you will be responsible for the company’s day to day billing operations as well as ownership over the long term strategic vision of billing systems and processes necessary to support the company’s future growth. You will be a key member of the finance team, reporting to the Controller. You’ll also work closely with the Enterprise Systems, Customer Success, Sales Ops, and Support teams, as well as the Leadership team and other key stakeholders throughout the company. This position will begin as an individual contributor (IC), with the opportunity to build out a team as the company grows.
What you'll do here:
- Manage all monthly billing cycle activities covering one-time, recurring, and usage based invoicing
- Perform invoice review and validation to ensure the ongoing completeness and accuracy of customer invoices
- Ensure timely and accurate customer invoicing and dispute resolution, collaborating with internal and external stakeholders when necessary
- Identify and track billing variances through daily, weekly and monthly reconciliations
- Support month-end and ad-hoc reporting tasks as needed
- Implement best practices and process improvements to scale the billing function to support growth
- Act as a subject matter expert and participate actively in ERP, CRM, and billing system updates and improvements, including user acceptance testing and implementation
- Create and maintain process documentation and SOPs
- Develop, implement, and maintain internal controls throughout the billing process
- Support internal and external audits
- Perform special projects as requested
Who you'll need to thrive:
This role is scoped for a Senior Billing Operations Manager (IC position) but may be adjusted to Billing Operation Manager (IC position) based on years of experience.
- 3-5+ years of subscription billing experience, preferably in a high growth company.
- B2B SaaS experience
- Strong billing systems expertise. Experience with Salesforce CPQ and Billing is a plus.
- Strong attention to detail and ability to perform duties with minimal supervision and a high level of accuracy.
- Excellent communication and interpersonal skills, with the ability to work effectively with stakeholders across the organization.
- Ability to thrive in a fast-paced, high-growth environment and manage multiple priorities.
How we'll take care of you:
Your total budgeted cash compensation for this role is between $103,950 and $148,500 USD, depending on your current skills, experience, training, and overall market demands. This range is subject to change, and there is always room for growth and advancement.
In addition to the wonderful people you’ll get to work with and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.
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✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.
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🏝 Take a break whenever you need with our flexible vacation day policy.
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🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.
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💚 Family planning resources and specialized support programs.
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🔮 Equity: get ahead on the ground floor and grow with Boulevard.
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💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve.
📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life!
Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
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