New

IT Business Systems Analyst

Chicago, Illinois, United States

WHAT IS BOX? 

Box is the world’s leading Content Cloud. We are trusted by more than 115K organizations around the world today, including nearly 70% of the Fortune 500 and leaders across deeply regulated industries (such as AstraZeneca, JLL, and Nationwide), to protect their data, fuel collaboration, and power critical workflows with secure, enterprise AI.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

Founded in 2005, Box is headquartered in Redwood City, CA, and we have offices across the United States, Europe, and Asia.

 

WHY BOX NEEDS YOU 

Box is looking for a Business Systems Analyst to join our Enterprise Systems team to help manage and scale our Sales and go-to-market tech stack. In this role, you will be working with business leaders and collaborating with our Enterprise Systems team by utilizing your technical expertise and business insights.  You will also be working closely with our Goto Market Operations team to plan, design and build optimal solutions for our backend office systems and applications. We are seeking candidates with strong analytical, communication, and problem-solving skills who can effectively collaborate with individuals at all levels of the organization.

This role will allow you to apply your functional Salesforce expertise to some of Box's most critical go-to-market and operations initiatives.  You will work closely with your team to collaborate on creative solutions for technical challenges, provide inputs on the GTM systems roadmap, and provide direct value to our business partners. You will interact frequently with senior management and must become a trusted thought-leader to our extended business partners.

The Business Systems Analyst role requires an enthusiasm for working on various types of SaaS enterprise systems, business process improvements, and must have a background that demonstrates that capability.  The Business Analyst, Marketing and Sales Systems will interact frequently with senior management in this role and must become a trusted SME.

 

WHAT YOU'LL DO

  • Partner with Marketing Operations, Sales Operations and other GTM business stakeholders to ensure enhancements and upgrades of GTM systems run accurately and efficiently according to business requirements and prioritization
  • Assist with the planning, evaluation and implementation of functionality and features in Salesforce systems
  • Ownership for vetting end-user business requirements, solution specification design, configuration, project management, implementation, and system integration
  • Implement lead life cycle flow and make recommendations for enhancements or change based on Sales systems roadmap
  • Effectively manage schedules and communicate changes as necessary to stakeholders
  • Ensure that system quality and program standards meet objectives and desired results are achieved
  • Work closely with business partners to define requirements and ensure that solutions deliver best-in-class results and business processes
  • Enhance data integrity through effective design, maintenance and security in Salesforce
  • Work on cross functional projects involving customer success and related GTM systems

 

WHO YOU ARE

  • Bachelor's degree in Computer Science, Engineering, Business or related field
  • 3+ years experience with Salesforce.com and CRM analytics scalable to Go-to-Market solutions
  • 3+ years of system implementation experience and knowledge of owning techno-functional deliverables in a project, including functional design and QA 
  • Strong knowledge of Sales business processes in the Lead-to-close cycle
  • Extensive knowledge of Salesforce architecture and integrating with other applications/systems
  • Understanding of API integration with CRM, Marketing Automation platforms
  • Previous experience in a systems implementation practice, management consulting firm, or fast-paced environment is advantageous
  • A successful track record of strong project management skills and high level of attention to detail
  • Demonstrated ability to work with partners of diverse backgrounds both in and outside of the organization
  • Openness and eagerness to acquire knowledge about emerging cloud technologies within the GTM landscape
  • Knowledge of Marketing systems is an added advantage

Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 2 days per week, with a focus on Tuesdays and Thursdays. Your Recruiter will share more about how we work and company culture during the hiring process.

Head-over-heels about this role — but not sure you meet all the requirements? Apply anyway! Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Box, we take a big-picture approach to hiring that fosters authenticity, diversity, and inclusion. If you're passionate about this opportunity, chances are, you shine pretty bright.

 

EQUAL OPPORTUNITY

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and ‎‎independence of people with disabilities and is committed to giving them the same ‎‎opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.

Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation and beyond.

Notice to applicants in Los Angeles:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance.  The Fair Chance Ordinance is provided here. 

Notice to applicants in San Francisco:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance.  The Fair Chance Ordinance is provided here. 

For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here.

Box is committed to fair and equitable compensation practices. Actual base salary (or OTE if commissionable role) is dependent upon factors such as: knowledge, skill level, experience, and work location. This role is also eligible for equity and benefits. For more information on benefits, check out our healthcare benefits and additional Box Benefits + Perks. 

In accordance with OFCCP compliance, here is the Pay Transparency Provision. 

United States Pay Range

$110,000 - $137,000 USD

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As set forth in Box’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

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Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

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