New

Software Engineer II, Cloud Operations

Redwood City, CA, United States

WHAT IS BOX? 

Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including AstraZeneca, JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

Founded in 2005, Box is headquartered in Redwood City, CA, and we have offices across the United States, Europe, and Asia.

 

WHY BOX NEEDS YOU

We're a diverse mix of backgrounds and skillsets and each of us makes a big difference every day. We’re looking for engineers with experience running enterprise-grade services who enjoy combining software and systems engineering to build and run large-scale, massively distributed, fault-tolerant systems. We’re on a mission to transform our traditional operations team into a world-class, software-driven, automation-first organization that protects and elevates the customer experience at every turn.

As an important member of our growing team, you’ll get the opportunity to shape how modern operations should work here at Box — by designing and implementing automation, building resilient systems, and reducing human toil through engineering first mindset. Much of our software development focuses on optimizing existing systems, building infrastructure and eliminating work through automation.

WHAT YOU'LL DO

  • You will build software, frameworks, and tools required for reliable operations of Box's services across multiple cloud environments.
  • You will manage the stability and operation of several of Box's most critical production applications through application reviews, capacity planning, and performance tuning
  • You will be constantly developing automations / frameworks / tools for better platform reliability/availability.
  • You will collaborate with other engineers on the team as well as cross functionally to foster solid engineering principles and represent our engineering values.
  • You will participate in various POCs on new projects and frameworks being evaluated for the product/platforms.
  • You'll grow into a thought leader for how technology can transform operations — with support, visibility, and the opportunity to scale your ideas.
  • You will participate in a team on-call rotation with flexible scheduling options to support work-life balance.

 

WHO YOU ARE

Required skills

  • 3+ years of experience coding in higher level languages ( e.g. Python / Go ) 
  • You are a developer at heart with a passion to solve hard problems using innovative and data-driven solutions.
  • You take an SRE-centric approach to everything you build/manage, ensuring reliability, scalability, availability and security.
  • You have experience in designing complex systems / frameworks.
  • You enjoy hands-on troubleshooting in a distributed Linux systems environment and are comfortable in tracing problems through applications, systems and networks.
  • You have hands-on experience with modern cloud technologies like GCP, AWS, and K8S.
  • You have experience with service observability best practices and tools (e.g., Splunk, ELK, Prometheus, OTEL, SignalFx or the like).
  • You have experience learning new software, frameworks and APIs.
  • Experience in using industry standard DevOps tools (Terraform, Jenkins, Argo).
  • You enjoy collaborating closely with others and supporting teammates through mentoring and coaching.

Preferred skills

  • Familiarity with either Java/Scala or PHP/JavaScript/NodeJS a bonus
  • Team-centric mindset - demonstrated ability working well in a collaborative environment
  • Familiarity with AIOps (Artificial Intelligence for Cloud Operations) and the ability to integrate AI/ML models for smarter, more automated operations.

 

Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 2 days per week, with a focus on Tuesdays and Thursdays. Your Recruiter will share more about how we work and company culture during the hiring process.

Head-over-heels about this role — but not sure you meet all the requirements? Apply anyway! Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Box, we take a big-picture approach to hiring that fosters authenticity, diversity, and inclusion. If you're passionate about this opportunity, chances are, you shine pretty bright.

 

EQUAL OPPORTUNITY

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and ‎‎independence of people with disabilities and is committed to giving them the same ‎‎opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.

Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation and beyond.

Notice to applicants in Los Angeles:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance.  The Fair Chance Ordinance is provided here. 

Notice to applicants in San Francisco:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance.  The Fair Chance Ordinance is provided here. 

For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here.

Box is committed to fair and equitable compensation practices. Actual base salary (or OTE if commissionable role) is dependent upon factors such as: knowledge, skill level, experience, and work location. This role is also eligible for equity and benefits. For more information on benefits, check out our healthcare benefits and additional Box Benefits + Perks.
 
In accordance with OFCCP compliance, here is the Pay Transparency Provision. 

United States Pay Range

$125,500 - $157,000 USD

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As set forth in Box’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

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