Senior Manager, Educational Content & Programs

Redwood City, CA
WHAT IS BOX?

Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including AstraZeneca, JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

 
WHY BOX NEEDS YOU

Businesses across every industry are racing to understand how AI and secure content management can transform the way they work. Box serves developers, product owners, IT leaders, line‑of‑business teams, and partners who all need practical, unbiased guidance on how to do AI in the enterprise. We’re looking for a builder‑teacher hybrid who can turn Box’s expertise into a best‑in‑class, role‑ and industry‑based education program. If you thrive at the intersection of instructional design, technical storytelling, and modern AI, we want you on our team.

 
WHAT YOU'LL DO

1. Educational Content Creation (All Audiences)

  • Plan, write, and edit tutorials, videos, webinars, and explainers that solve real‑world problems—from "Marketing Analytics with AI" to "Secure RAG Workflows for Healthcare".

  • Translate complex concepts (embeddings, vector search, governance, compliance) into clear, step‑by‑step guidance tailored to job functions (developer, admin, analyst) and verticals (healthcare, finance, media).

  • Partner with SMEs across Engineering, Product, and Industry GTM teams to ensure accuracy, early access, and fresh perspectives.

  • Collaborate with Brand, Design, and Video to produce compelling, on‑brand visuals and motion assets.

  • Work with Product Marketing and Campaigns to weave educational assets into go‑to‑market motions, nurture streams, and customer onboarding journeys.

2. Learning Programs & Platforms

  • Launch a learning destination within Box featuring modular, role‑ and industry‑based learning pathways (e.g., AI Essentials for CIOs, Content AI for Developers, Life‑Sciences Compliance).

  • Select, implement, and administer an LMS (or custom solution) to host interactive courses, quizzes, labs, and certifications.

  • Operate a quarterly curriculum roadmap synchronized with product releases, partner launches, and customer pain points.

  • Define and track success metrics: course completions, enrollments, repeat learners, certification pass‑rates, NPS, and downstream product activation.

3. Scale & Process

  • Build a repeatable content pipeline—brief templates, SME‑interview playbooks, style guides, and a GitHub (or Box) repo for reusable code and assets.

  • Recruit and manage freelancers, instructors, and partner contributors to expand coverage while maintaining quality and voice.

  • Establish governance for localization, accessibility, and content lifecycle (audit/retire/update).

WHO YOU ARE
We are an AI-first company. This means you approach your work with a growth mindset and find ways to leverage AI to help make faster, smarter decisions that will 10X your impact at Box.
  • Teacher mindset – You gauge success by learner “aha!” moments.

  • Technically fluent – Comfortable reading code and white‑papers; can converse with developers and CIOs alike.

  • AI curious – Working knowledge of LLMs, embeddings, prompt design, and vector databases; eager to keep pace with the field.

  • System builder – Proven track record launching courses, doc portals, academies, or paid learning communities—or can’t wait to prove you can.

  • Cross‑functional communicator – You translate between PMs, engineers, marketers, and customers with ease.

  • Data‑driven experimenter – You define KPIs, run tests, and iterate quickly.

  • Hands‑on leader – Ready to create assets yourself while scaling a team or vendor roster.

Qualifications

Must-Have:

  • 6–10 years in education marketing, technical writing, developer or community enablement, or instructional design (8–12 years for Sr. Manager)
  • Portfolio of multi‑format learning assets (courses, tutorials, videos) that drove measurable adoption / engagement
  • Exceptional written and verbal communication—able to simplify technical jargon for any audience

Nice-to-Have:

  • On‑camera or podcast‑hosting experience
  • Experience with LMS platforms (Thinkific, Moodle, TalentLMS, custom)
  • Experience with analytics dashboards (e.g., Tableau, Looker, Power BI)

Success in 12 Months:

  • Launch a learning destination within Box with three complete learning paths (role‑based, industry‑based, and Box‑product‑based)

  • Publish 6–8 flagship AI + Box tutorials per quarter, each earning ≥ 1,500 unique organic views and a combined 90 % “helpful” rating across audiences.

  • Integrate educational CTAs into 100 % of top‑funnel Box.com journeys, improving product trial activation by 20 %.

If building the go‑to destination for enterprise‑ready AI education sounds like your next challenge, let’s talk.

Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week. Your Recruiter will share more about how we work and company culture during the hiring process.

At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in. If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!

EQUAL OPPORTUNITY 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and ‎‎independence of people with disabilities and is committed to giving them the same ‎‎opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience. Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form Reasonable accommodations may include scheduling adjustments, document dictation and beyond.

Notice to applicants in Los Angeles: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance.  The Fair Chance Ordinance is provided here. 

Notice to applicants in San Francisco:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance.  The Fair Chance Ordinance is provided here. 

For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here.

#LI-KS1

Box is committed to fair and equitable compensation practices. Actual base salary (or OTE if commissionable role) is dependent upon factors such as: knowledge, skill level, experience, and work location. This role is also eligible for equity and benefits. For more information on benefits, check out our healthcare benefits and additional Box Benefits + Perks.
 
In accordance with OFCCP compliance, here is the Pay Transparency Provision. 

United States Pay Range

$155,500 - $194,500 USD

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