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Solutions Advisor-Operations Software and Systems

GREENBELT, MD, 20770

At Bozzuto, every member of our organization shares an unyielding desire to promote goodness for those around them. We do this every day as we design, build, manage, and maintain one-of-a-kind residences, as well as through an array of support and consulting services. Building community within our organization enables us to build better communities for all.

Everyone at Bozzuto is focused on delivering expectational experiences to all of our stakeholders, including our own associates. Our work inspires us to be our best in each of our roles, living out a spirit of community within a welcoming and inclusive workplace. Guided by our core values of creativity, concern, passion and the pursuit of perfection, we’re inspired and empowered to reach higher, achieving our fullest professional and personal potential, and be truly extraordinary.

Primary Responsibilities 

Bozzuto’s Strategic Business Solutions Department is seeking to add a Solutions Advisor with strong analytical and problem-solving skills to their team. The Solutions Advisor will serve as the first line of support for the Property Management technology ecosystem, providing effective assistance to site users across Bozzuto Management Company. The Solutions Advisor will deliver technical support via the helpdesk, addressing user questions, resolving issues, and ensuring optimal use of business-critical software systems. Supported platforms include, but are not limited to: Yardi Voyager, CRM, RENTCafe, PAYscan, CHECKscan, and OneSite.

 

As the Solutions Advisor your primary responsibilities include: 

  • Provide daily support for various Property Management Software programs, including but not limited to Yardi Voyager, CRM, RENTCafe, and OneSite.
  • Deliver ongoing assistance with key operational processes such as credit screening, payment processing, revenue management, financial reporting, and month end close.
  • Train site staff on Bozzuto policies, procedures, and best practices to ensure consistent and effective software use.
  • Maintain and update Standard Operating Procedures (SOPs) to ensure accuracy and consistency.
  • Analyze software-related issues to optimize platform performance and utilization.
  • Support and collaborate cross-functionally with other departments including Accounting, Marketing, and Training to address and resolve software issues efficiently.

What you bring to Us

  • Bachelor’s degree in a related field -OR- equivalent work experience.
  • Strong analytical & problem-solving skills.
  • Ability to thrive in high-volume environments, efficiently managing many support requests.
  • Strong multitasking and prioritization skills to manage tasks based on urgency and impact.
  • Exceptional time management and organization skills with keen attention to detail.
  • Excellent communications skills with the ability to deliver clear, concise, and consistent on-brand messaging.
  • Familiarity with property management software applications is preferred.
  • Previous experience in the multifamily real estate industry is preferred.

 

Salary Range

$65,000 - $75,000 USD

When you join Bozzuto, you're not just accepting a job; you are becoming part of a community that cares about your overall well-being and professional growth. We recognize that our team members are the core of our business, and we are committed to taking care of them so they can deliver exceptional experiences to our residents. In addition to an award-winning culture, our benefits take into consideration everything from career development, retirement, family matters and health and wellness.
 
Working on our team and in this position, you can expect:
  • Competitive compensation. 
  • Health & wellness benefits. We offer coverage for medical, dental, and vision, including access to the best doctors at an affordable price.
  • Paid leave. We provide 20 days of paid time off plus holidays.
  • Retirement planning. We offer a 401k program with a company match.
  • Tuition reimbursement. Plus, many other programs to support career development and growth.

The specific benefits outlined above apply to full-time employees at Bozzuto. Benefits for part-time employees and interns will be discussed during the interview process. Contract positions are not eligible for benefits.

Bozzuto is proudly an Equal Opportunity Employer.

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Acknowledgement for Employment Application *

We appreciate your interest in a career with Bozzuto.  By completing the application process for consideration of employment, you agree to the terms and conditions of Bozzuto’s Agreement to Arbitration, available to view at Agreement to Arbitrate and FAQs.

You understand that, where permissible under applicable federal, state, or local law, you may be subject to a pre-employment background check after receiving a conditional offer of employment to investigate your criminal background, driving record, credit history, and/or other matters related to your suitability for employment.  You understand that a separate disclosure and consent form will be provided to you prior to any background check.  You understand that employment with Bozzuto is contingent on your providing sufficient documentation necessary to establish your identity and eligibility to work in the United States.  You understand and agree that, if hired, your employment with Bozzuto will be at will, which means employment is for an indefinite period of time and may be terminated by yourself or Bozzuto at any time, with or without cause, and with or without notice.  You certify that all of the above information is true and complete and you understand that any falsification or omission of information made by you may disqualify you from further consideration for employment or, if hired, may result in your termination at any time during the period of your employment, regardless of the amount of time that has passed.

Note: An offer of employment is conditioned upon complying with Bozzuto’s requirements including, but not limited to, signing a separate disclosure and consent form prior to any background check.  

Bozzuto’s Privacy Policy applies to employees, contract employees (“contractors”) and employee applicants.  Click the hyperlink to view the Bozzuto Privacy Policy.

 

Arizona Applicants Only: Smoking is prohibited in all places of employment within the State of Arizona.

California Applicants Only: Bozzuto will consider qualified applicants with a criminal history under the California Fair Chance Act.  You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you.  After making a conditional offer and running a background check, if Bozzuto is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.  For more on the Fair Chance Act, visit the California Civil Rights department’s Fair Chance Act website, available at https://calcivilrights.ca.gov/fair-chance-act/.

Maryland Applicants Only:  UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT, OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A POLYGRAPH EXAMINATION OR SIMILA RTEST.  AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Massachusetts Applicants Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.  An employer who violates this law shall be subject to criminal penalties and civil liability.  Under Massachusetts law, an employer is prohibited from making written, preemployment inquiries of an applicant about criminal history.  MASSACHUSETTS APPLICANTS SHOULD NOT RESPOND TO ANY OF THE QUESTIONS SEEKING CRIMINAL RECORD INFORMATION.  Applicants may include in experience history any verified work performed on a volunteer basis.

Minnesota Applicants Only: DO NOT FILL IN ANY INFORMATION ABOUT CRIMINAL HISTORY.

Rhode Island Applicants Only: Bozzuto is subject to the Rhode Island Workers’ Compensation Act (R.I. Gen. Laws §§ 28-29-1 to 28-38-25).

BY CHECKING THIS BOX, I AFFIRM THAT I HAVE READ, UNDERSTAND, AND AGREE WITH THE ABOVE STATEMENTS.  I FURTHER AGREE THAT MY ELECTRONIC SIGNATURE WITH RESPECT TO THE ABOVE STATEMENTS IS INTENDED TO AUTHENTICATE THIS WRITING AND TO HAVE THE SAME FORCE AND EFFECT AS A MANUAL SIGNATURE.  I AGREE THAT I MAY ELECTRONICALLY SIGN THIS FORM BY CHECKING THIS BOX.

Privacy Notice *

Bozzuto’s Privacy Policy applies to employees, contract employees (“contractors”) and employee applicants. Click the hyperlink to view the Bozzuto Privacy Policy. 

BY CHECKING THIS BOX, I AFFIRM THAT I HAVE READ, UNDERSTAND, AND AGREE WITH THE ABOVE STATEMENTS.  I FURTHER AGREE THAT MY ELECTRONIC SIGNATURE WITH RESPECT TO THE ABOVE STATEMENTS IS INTENDED TO AUTHENTICATE THIS WRITING AND TO HAVE THE SAME FORCE AND EFFECT AS A MANUAL SIGNATURE.  I AGREE THAT I MAY ELECTRONICALLY SIGN THIS FORM BY CHECKING THIS BOX.


Optional Demographic Questions

We invite candidates to optionally share their demographic background. Bozzuto is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Bozzuto does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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