New

Senior Help Center Content Manager - Gaming

Redmond, WA

Who is Blueprint? 

We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun. 

What does Blueprint do? 

Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies. 

Why Blueprint? 

At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint. 

 

In This Role

In this role, you will own the strategy, quality, and day-to-day management of a high-traffic player support help site. You will create, maintain, and optimize player-facing help content that guides users through gameplay issues, account support, technical troubleshooting, new feature releases, and launch-related updates. This role sits at the intersection of content strategy, editorial execution, support operations, and release readiness, requiring someone who can manage a large content library while ensuring information is accurate, easy to find, and helpful for players.

You will work cross-functionally with release, product, support, creative, localization, and publishing stakeholders to make sure help content is ready before launch and continuously improved after release. The ideal candidate is a senior content practitioner who can think beyond individual articles and manage content systems, including taxonomy, metadata, governance, workflows, audits, analytics, and AI-ready content structures.

Responsibilities

  • Own the full lifecycle of help site content, including creation, editing, publishing, maintenance, optimization, and retirement.
  • Write and maintain clear, accurate, player-friendly help articles, FAQs, troubleshooting guides, error code references, account support workflows, and support documentation.
  • Partner with release stakeholders to ensure patch notes, product updates, launch content, and feature changes are reflected accurately and on time.
  • Collaborate with support teams to identify content gaps based on player questions, ticket trends, and recurring support issues.
  • Maintain consistent voice, tone, formatting, and editorial standards across all help content.
  • Own and improve the information architecture of the help site to ensure content is logically organized and easy to navigate.
  • Establish and maintain tagging, taxonomy, metadata, and content structure standards that improve search, discoverability, and self-service.
  • Conduct regular content audits to identify outdated, redundant, inaccurate, or underperforming content and drive improvements.
  • Structure content to support search, automation, virtual assistant, chatbot, and AI-assisted support experiences.
  • Manage the content calendar and intake process for help site requests across cross-functional teams.
  • Define and maintain review, approval, publishing, and governance workflows.
  • Track and report on content performance metrics, including search effectiveness, deflection, engagement, SEO performance, and content quality.
  • Support localization workflows to ensure global help content is accurate, clear, and regionally appropriate.
  • Balance day-to-day publishing needs with longer-term improvements to content governance, discoverability, and player self-service.

Required Qualifications

  • Experience in program management, digital content publishing, content management, writing, editing, or equivalent professional experience.
  • 4+ years of hands-on help center, support content, or knowledge base management experience.
  • Experience writing, editing, publishing, maintaining, and auditing support content at scale.
  • 3+ years of experience with content governance, information architecture, taxonomy, metadata, review workflows, or structured content management.
  • 3+ years of experience using SEO fundamentals, content performance analytics, web metrics, or support content reporting to improve content effectiveness.
  • Strong writing and editing skills with the ability to communicate clearly, concisely, and in a user-friendly voice.
  • Experience managing content calendars, intake processes, deadlines, and publishing workflows.
  • Ability to work cross-functionally with support, product, release, creative, localization, and operational stakeholders.
  • Comfort working independently, managing priorities, and driving deliverables with minimal oversight.
  • Strong attention to detail and ability to maintain accuracy across a high-volume content environment.

Preferred Qualifications

  • Experience managing a help center, knowledge base, or support content platform in gaming or another fast-paced consumer environment.
  • Experience supporting new product, feature, game, or content launches through help site readiness.
  • Familiarity with help center platforms or CMS tools such as Zendesk Guide or similar systems.
  • Experience analyzing support trends, ticket drivers, search behavior, deflection rates, engagement metrics, or SEO performance.
  • Experience building or improving content governance frameworks, taxonomy standards, metadata models, and content audit processes.
  • Familiarity with localization workflows and global content publishing processes.
  • Understanding of how structured help content supports AI-assisted support, chatbots, virtual assistants, search automation, or self-service tools.
  • Experience working in a high-visibility, player-facing, customer-facing, or consumer support content environment.
  • Background in gaming, entertainment, software, digital products, or high-volume online support experiences.

Salary Range 

At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market. For candidates based in Washington State, the anticipated salary range is $43.27– $45.67 per hr.  Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate’s qualifications and could fall outside the stated range.

Equal Opportunity Employer 

Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law. 

If you need assistance or a reasonable accommodation to complete the application process, please reach out to: recruiting@bpcs.com 

Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes: 

  • Medical, dental, and vision coverage 
  • Flexible Spending Account 
  • 401k program 
  • Competitive PTO offerings 
  • Parental Leave 
  • Opportunities for professional growth and development 

Location :  Redmond, WA

 

Create a Job Alert

Interested in building your career at Blueprint Technologies? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Blueprint Technologies’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.